Sheila Smitz

Reno,NV *****

775-***-****

I can perform a large variety of clerical functions professional communication skills and heavy use of office equipment computers copiers vaccine 10 key by touch data entry and a large daily interaction with customers with daily interaction extensive experience making a logical decisions to benefit the company as well as the customers needs. high level of articulation and professionalism. I pride myself in my customer service and communication skills and training,effective verbal, written skills. My strong attention to detail can be an asset to this position. I'm self-motivated, dependable and very much enjoy working with the public. My years of working in fast pace environments gave me strong multitasking skills.with the ability to explain products and services. I can operate with minimal supervision while following protocol as a team player. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

HR Representative

AARP- FOUNDATION - Reno, NV

June 2020 to February 2021

Provide leadership and coordination of company Human Resource functions. Develop and implement corporate Human Resource strategy and programs. Daily use of Microsoft Windows, Excel, typing accurately. Interviewing applicants for local positions within the Washoe county area verifying pass or present employment encouraging and offering training to increase their skills if needed. Data Entry Specialist -Customer Support

NCR Corporation. - Sparks, NV

July 2006 to November 2009

Daily ability to work in a fast paced environment that required multi-tasking; talking to customers while simultaneously accessing the computer system.Daily 10 key by touch, Database processing use of Microsoft spreadsheet, inventory control, daily using office machines (fax, copier, PBX Switchboard, I would maintain a high level of professionalism, excellent work ethic, and personal accountability. business and office protocol. Perfect computer terminology. I offer strong social services, professional understanding and support. Strong keyboard and multi-tasking skills.

-Good typing, data entry and spelling skills

-Excellent verbal and written communication skills. Ive always enjoyed talking with and assisting customers, I'm a detailed listener and problem solver. Telephone Operator/Receptionist

Concentra Urgent Care - Sparks, NV

January 1997 to April 2001

• Answered inbound phone inquiries and places outbound calls to patients, doctors laboratories in local hospitals. My responsibility was to effectively handled all communications including telephone, mail, and email from patients/guarantors regarding their outstanding account(s).

• Effectively negotiates payments/payment plans.

• Identify accounts eligible to transfer to an outside collection agency.

• Communicate effectively through phone and email and possess a high level of articulation and professionalism.

• Organize and collect financial information with little to no errors.

• Work in a call center environment with full knowledge that all calls are recorded for quality and safety purposes.

• Work in an environment that at times can be stressful due to subject matters discussed with patients and financial obligations.

• Promote high quality professional service to all personnel by setting examples of good work ethic, attitude, and other examples.

• Principle Duties and Responsibilities:

•

• Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.

• Provided written messages to the responsible party in a timely manner.

• Completed reminder calls for customers scheduled for an appointment

• Assistance with the filing alphabetically and numerically. Had knowledge of personal and confidential information kept that indiscretion. Always following company protocol, and I take a ride in my on time attendance record. the service department in contacting customers once special ordered parts have arrived to schedule appointment's.daily use of office equipment such as fax machines copiers computers 10 key by touch typing postal UPS shipping and receiving. ordering postage kept track of office supplies and ordering when needed.

• Strong keyboard and multi-tasking skills.

• Good typing, data entry and spelling skills

• Excellent verbal and written communication skills.

• Enjoy talking with and assisting customers over the telephone, even when customers may be frustrated, confused, or upset.

• Ability to work in a fast paced environment that requires multi-tasking; talking to customers while simultaneously accessing the computer system.

• Ability to maintain a high level of professionalism, excellent work ethic, and personal accountability.

• Self-motivation to reach and exceed goals.

• Good organizational and time management skills.

• Exceptional ability to work independently.

• Capability to work in a very structured environment that has assigned schedules and breaks. Environment also includes regular quality monitoring and feedback from your manager.

•

Education

Some college in Public Relations

Cascade Business College - Bellingham, WA

September 1987 to July 1988

Diploma in Business management

Cascade Business College - Bellingham, WA

June 1987 to July 1988

High school or equivalent in Public Relations

Susan Miller Dorsey Senior High School - Los Angeles, CA September 1973 to July 1976

Skills

• Typing (10+ years)

• QuickBooks (5 years)

• Microsoft Word (5 years)

• Microsoft Office (5 years)

• Recruiting

• Interviewing (8 years)

• English (10+ years)

• Microsoft Outlook (10+ years)

• Android (5 years)

• Active Directory (10+ years)

• Communication skills (10+ years)

• Workers' compensation

• Human resources (3 years)

• Inventory control

• Microsoft Excel

• Filing (10+ years)

• Front desk (10+ years)

• Computer operation (5 years)

• Business management (4 years)

• Shipping & receiving

• Employee orientation (5 years)

• Organizational skills

• 10 key typing (10+ years)

• Administrative experience (5 years)

• Customer support (10+ years)

• Sales (5 years)

• Windows (10+ years)

• Medical records

• Transcription

• Leadership (10+ years)

• Customer service (10+ years)

• Mobile devices (8 years)

• Data entry (10+ years)

• Cold calling (5 years)

• Time management (10+ years)

• Medical billing

• Clerical experience (10+ years)

• Managed care

• Insurance verification (5 years)

• Case management (5 years)

• Public relations (7 years)

• Negotiation (9 years)

• Driving (10+ years)

• Food preparation

• Van Driver and delivery (5 years)

• Delivery driver experience (5 years)

Languages

• English - Expert

Certifications and Licenses

460*******

October 1928

Driver's License

October 2021 to October 2028

Assessments

Call center customer service — Completed

March 2022

Demonstrating customer service skills in a call center setting Full results: Completed

Verbal communication — Completed

April 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Completed

Administrative assistant/receptionist — Completed

May 2022

Using basic scheduling and organizational skills in an office setting Full results: Completed

Sales skills — Familiar

January 2022

Influencing and negotiating with customers

Full results: Familiar

Customer service — Completed

December 2020

Identifying and resolving common customer issues

Full results: Completed

Social media — Completed

April 2019

Measures a candidate's ability to create content, communicate online, and build a brand's reputation. Full results: Completed

Customer focus & orientation — Familiar

May 2022

Responding to customer situations with sensitivity Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Certificate of excellence in Public Relations and Customer Support

Contact this candidate