Project Admin, Engagement Lead, Training Admin, Customer Service

Name: Marcel V. Bonifacio

Address: ** *********** ******, ********' Village, Proj. 7, Quezon City

Email: adrpml@r.postjobfree.com

Mobile #: +639*********

CURRENT POSITION: Specialist 1 Global Material Authorization EDUCATIONAL BACKGROUND

Tertiary: Perpetual Help College of Manila, 2007-2010 Bachelor of Science in Nursing

Far Eastern University, 2006

Bachelor of Science in Nursing

Secondary: Quezon City Academy, 2002-2006

Primary: Esteban Abada Elementary School, 1996-2002 PERSONAL BACKGROUND

Birthday: January 05, 1990

Birthplace: Lipa City, Batangas

Age: 31 years old

SUMMARY:

Marcel has 3 years of professional experience as Admin Assistant supporting AU customers and 11 years in total of combined customer service, technical support tasks. Handled leads generation, data entry, prepared and generated reports. Provided email and phone enquiries. Equipped with excellent communication and interpersonal skills. SKILLS:

● Strong organizational skills with the ability to multitask

● Assist in the preparation of regularly scheduled reports

● Has an excellent English communication skill (verbal and written)

● Strong ability to follow through task and responsibilities

● Extremely productive in a high volume and high stress environment PROFESSIONAL EXPERIENCE:

EMERSON

February 12, 2020 – Present

Specialist 1 Global Material Authorization

• Communicate with Distributors, Sales representative and Internal Emerson employees to process returning of materials.

• Email communication with minimal calls

• Knowledgeable in using Oracle tools

• Knowledgeable in Microsoft office apps

• Part of the engagement Team as one of the hosts for Appleton events TELETECH

May 2016 – January 2020

● Assist customers with their billing issues

● Took phone calls

● Handled Email enquiries (back office)

● Handled Live chat enquiries

● Became a part of the Learning and Development team as a Trainer Resource, conducting up- trainings and new hire trainings.

● Maintain contact lists

● Assist in the preparation of regularly scheduled reports

● Develop and maintain a filing system

● Generate reports

● Maintain computer and manual filing systems

● Handle sensitive information in a confidential manner Technical Support Representative

SYKES ASIA, INC.

July 2013 – February 2016

● Assist customers on issues about their printer

● Solving hardware and software related concerns

● Both Back office works (email) and Phone support STARTEK

November 2012 – June 2013

● Assist customers on their internet connection, email, and equipment issues

● Give instructions to customers on basic troubleshooting about their concerns Technical Support Representative

CONVERGYS PHILIPPINES

August 2010 – May 2012

● Assist customers on their internet connection, email, and equipment issues

● Give instructions to customers on basic troubleshooting about their concerns

● Educate customers about the reason why problems exist Character Reference is available upon request

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