Carolyn Figueroa

Education:

Medical Billing & Coding Jun 2010

Fortis College

Skills:

Microsoft Office

Word

Excel

Oracle

Data Entry

Customer Service

Professional Experience:

Pinellas County Housing Authority Apr 2021 to Present

Office Specialist

Provide excellent Customer service to staff and tenants courteously, timely and efficiently.

Return all calls and email with 24 hours. Resolve problems with the bounds of Housing Authority.

Report emergencies to Manger or Maintenance staff immediately.

Assist Property Manager with timely preparation of letters and packets.

City of Pinellas Park (Utilities) Dec 2020 to Mar 2021

Basic Administrative Duties, Interview Application Tenant

Welcome customers; receives and processes utility payments throughout the day.

Collects general revenue payments; validates checks, credit cards and cash.

Balances revenues: collect and verify funds received from other departments.

Center for Litigation Oct 2020 to Dec 2020

Medical Records Retrieval

Call and establish the lines of communication with medical providers based on order priority of requests.

Make regular and followup phone calls and/or other means of contact with each medical provider.

Enter daily updates into Sales force CRM to document all conversations with medical providers, allprogress of requests, and all tracking of requests.

The Medical Record Retrieval Clerk conducts quality assurance audits of medical records and ICD-9/10 diagnosis codes that are submitted to the Centers for Medicare and Medicaid Services (CMS) and other government agencies, Demonstrates a professional and courteous manner when communicating with others. Complies with HIPAA confidentiality standards to protect the confidentiality of member information.

Magic Tilt/Link Staffing Aug 2020 to Oct 2020

Receptionist

Receptionist /Greeter responsible for greeting customers as they enter the dealership appropriate sales.

Assists Accounts Receivable with files, paperwork, Getaway! And clerical support.

Provide support to all departments as needed including typing of correspondence, general office duties. Input information into customer databases.

Process all outgoing mail and sort and distribute incoming mail.

Rockwood Enterprises Jun 2020 to Aug 2020

Receptionist

Receptionist is responsible for answering and screening incoming phone calls, directing calls to appropriate associates.

Professionally administer and screen all telephone calls; responds to inquiries on a variety of matters.

Ensures phone calls are redirected accordingly. -Take and retrieve messages for various personnel.

Document phone calls.

Day-bar/Staff-ex Staffing Mar 2020 to Jun 2020

Receptionist

Welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries.

Directs visitors by maintaining employee and department directories, giving instructions.

Document and update customer records, shipping all documents and ensure that all orders have been filled correctly.

Other clerical duties as assigned, sorted, and delivered mail. Inform other employees of visitors' arrivals or cancellations.

Orion Waste Solution/Kelly Service Jan 2020 – Mar 2020

Customer Service Representative

Answers incoming calls. Assists existing commercial and residential customers in resolving issues.

Provides service quotes for new customers. Establishes customer accounts by negotiating and documenting service.

Provides customer retention by providing high level customer service and offering alternatives to cancellation request.

Averages answering calls in fewer than 12 Min.

Establishes understanding of customer needs, issues, and requests. Interacts with customers and employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.

Mid Atlantic Finance company Jun 2017– Dec 2019

Title Clerk

Prepares all repurchase documents including relevant title work and working with auto title services.

Communicates with various state and county (DMV) agencies.

Interact with dealers including follow up and spot checking of pending title work.

Notates all new contracts with status of any missing titles based on MAF standard.

Heavy data entry, Posses exceptional internal and external communication skills.

Raymond James /Hiregy Mar 2016–Jun 2017

Corporate Imaging Associate

Prepping agent’s documents for imaging to be archived within the imaging system.

Retrieve imaged documents when proof is required Gather the supporting documentation for research. Customer support services thru email, answer phone calls or online request

Enter documents scanning operator and data entry complete workflow process, report and data analysis. Demonstrate the ability to achieve result.

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