Roma Dave

OBJECTIVE

To obtain a position in Customer Service/Customer Relation positions where my experience and negotiation skills is contributed in the most effective manner by being a key and an effective team player with unlimited loyalty and commitment.

KNOWLEDGE/ SKILLS

•8-10 years of customer service, collections and bank experience.

•Excellent communication skills (written and verbal).

•Organized, detail oriented, and the ability to adapt with constant changes.

•Congenial and professional demeanor which enables me to work with variety of companies and individuals with diverse backgrounds.

•Ability to work as member of a team as well as independently with minimum supervision, and a quick learner which enables me to be a backup for many departments when needed.

•Maintaining effective work relationship with co-workers and supervisors.

•Proficient in Microsoft Word and Excel

•Data entry, types 40-45 wpm

PROFESSIONAL EXPERIENCE

Fremont Bank (Full-Time) – Hayward, CA 2020 - 2021

Collection Specialist

•Banker

•Taking inbound and outbound calls

•Taking payments over the phone

•Updating customer account information as needed

•Faxing and mailing updated bill information

•Skip tracing

•Applying refunds to customer accounts if or when errors are made

•Updating extension deferments and late fees

•Resolving customer issues about their account and information

Lending Club (Full-Time) – San Francisco, CA 2015 – 2019

Customer Service Specialist (B2)

•Making calls(200 to 300) Helping Borrowers with loan payment, requests (REFUNDS, LC EXPENSES)

•Updating Br’s loans, had access to monitor call for reps (helping manager listen to call with errors on loans and then giving feed backs

•Managing and making Outbound calls (outbound rep)

•Outbound call rep,(B2)—Making outbound calls (AUTO DAILER)

•Working on loan from bucket 1 till 5 to avoid possible charge off on the loans

•Helping BR’S bringing loan current

•In/outbound calls to clients ensuring adherence to quality assurance policy and procedures

•100% call quality on calls

•Updating account data

•Helping other sites with collection accounts

•Sending delinquent account letters

•Working on with Jabber System, 360 Email system

Chase Auto Finance (Full-Time) – San Jose, CA 2011 – 2014

Collector

•Car Loan Collections/Customer Service

•In/outbound calls to clients

•Ensured adherence to quality assurance policy and procedures

•100% call quality on calls

•Assign accounts for repossessions and voluntary surrender

•Updating account data

•Helping other sites with collection accounts

•Sending delinquent account letters

•Bonus every quarterly for highest effectiveness in collection

Collection Bureau of America (Full-Time) – Hayward, CA 2009 – 2010

Collector

•Utility collection on Comcast, PG&E, and medical bills accounts

•In/outbound calls to delinquent accounts

•Sending letters to clients to account updates

•Updating accounts

Fireside Bank (Full-Time) – Pleasanton, CA 2002 – 2005

Collector

•Car Loan Collections/Customer Service

•In/outbound calls to clients adherence to quality assurance policy and procedures

•100% call quality on calls

•Assign accounts for repossessions and voluntary surrender

•Updating account data

•Helping other sites with collection accounts

•Sending delinquent account letters

•Training new employees for collection as a mentor

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