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Sales Associate Customer Service

Location:
Houston, TX
Posted:
July 12, 2022

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Resume:

Edward Sebesta

adrpjp@r.postjobfree.com 936-***-**** Conroe, TX 77304

Summary

Highlights

I am a highly driven General Manager with proven success at implementing strategic approaches to drive profitability and sales. I am recognized for performance excellence in operations and customer care. I am successful at motivating, training and developing team members to drive profitability in highly competitive environments.

Superior knowledge of business functions

Negotiation and conflict management

Proven leadership and motivation skills

Excellent verbal and written communication skills

Excellent time management and organizational skills

Strong project management capabilities

Strong decision-making capabilities

Able to positively influence at all levels and possess executive presence

Plan, prioritize and execute detailed instructions in a timely and efficient manner

Sound judgment and people management abilities

Adaptable to a changing environment and able to achieve sales goals despite stress and ambiguity

Process information/merchandise through POS register system

Payroll, Benefits and Work Schedule

Ability to work independently, as well as with others

Business acumen

Partnered with local community and hosted in-store events

Set and monitor product standards, including plan-o-grams

Initiate or coordinate inventory or cost control programs

Coordinate or recommend procedures for facility or equipment maintenance or modification, including replacement of machines

Institute employee suggestion or involvement programs

Computer programs: MS Office, Peoplesoft, WFM

Managing sales performance and identifying sales opportunities through P & L and other metrics reporting

Monitoring shrink control and profit

Operations and procedures in place on a day to day basis

Increase conversion and drive traffic into store

Dedicated/Instilled the core values of the company Experience

02/2012 – 02/2021

02/2008 – 02/2012

04/2000 – 02/2008

General Manager

OFFICE DEPOT INC Huntsville, TX

Responsible for overseeing the daily business operations of the store and ensuring strategic goals are met by setting operational policies, inventory control policies, creating and maintaining budgets and metrics for revenue and Profit and Loss. I provided leadership and direction to 20+ employees, including training and coaching of a high performance sales team with a focus on the mission. I was in charge of evaluating performance and productivity. I generated reports and presentations and developed growth strategies for implementation.

Assistant Manager

OFFICE DEPOT INC The Woodlands, TX

I assisted the general manager as necessary by exploring opportunities to add value to the job and recommended changes. Recruited, interviewed and trained new employees by focusing on necessary skills for the job. I was responsible for creating and managing all employee shift schedules. I assigned tasks to employees to keep things running smoothly. Resolved customer issues to their overall satisfaction. Evaluated the business and optimized profits by controlling costs.

Sales Associate

OFFICE DEPOT INC Conroe, TX

I was responsible for engaging and providing exceptional customer service to customers. I maintained the store to standards, including stocking and cleaning. Built ongoing customer relationships and used advanced selling skills and product knowledge to meet the customer’s needs.



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