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Data Analyst Customer Service

Location:
Moorpark, CA
Salary:
60000
Posted:
July 12, 2022

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Resume:

Ajmal Alimi

***** ******** ***** **.

Moorpark, CA 93021

Phone: 818-***-****; Email: adrpiq@r.postjobfree.com

Objective

To obtain a position with a company which allows me to use my knowledge and commitment to achieve success, and the opportunity to grow professionally.

Core Qualifications

Summary of Qualifications

Innovative problem-solver with a record of blending organizational and strategic context to improve program performance. Proactively identifies strategic priorities, assembles, and leads teams to analyze and recommend improvements for pressing organizational needs. Combines an enthusiastic attitude with a unique ability to quickly adapt to new processes, teams, and environments to produce results. An exceptionally motivated associate with innate attention to detail, written and oral communication skills with proven success in work environments requiring group cohesion.

Computer Proficiency

Windows; Microsoft Office Software (Word, Excel (formulas, pivot tables, vlookups, macros), Access, PowerPoint, Outlook); Web-based technologies Responsibilities included Monitoring of Data Aggregation systems. Mapping of Multiple Listing Services Data Feeds using in-house Data Base application. Microsoft XML, SQL (queries, replication, troubleshooting and optimization) and Excel reporting tools for monitoring and trouble-shooting. Maintained Company Showcase Products and Data Feeds. Client Support Contact for all technical Company Showcase Products, SharePoint (maintaining, configuring, creating business applications and security permissions

Professional Experience

Sales Representative

Storage Containers 4 Less – Thousand Oaks, CA

June 2013 – Present

Develop sale plans and strategies

Maintained territory and professional contacts with customers with sales calls.

Produce sales bid and conduct negotiations regarding sales activities.

Develop clear and effective written proposals/quotations for current and prospective customers.

Supply management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

Data Analyst (Realtor.com)

Move.com – Westlake Village, CA

August 2004 – March 2013

Managed and analyzed inbound data for imaging for internal imaging systems.

Developed and modified SQL queries to perform data research.

Troubleshot and reported issues to appropriate team members and departments.

Worked with support teams to resolve issues which included writing detailed emails of issues and joined in on conference calls.

Created scheduled and ad hoc reports using Excel, working with business users to define reporting requirements.

Managed multiple queues simultaneously to make sure that system is running correctly.

Created and oversaw data mapping for MLS data sets, using Excel to map in-bound data from vendors to internal systems.

Managed data aggregation with information that is gathered and expressed in a summary form for purposes of statistical analysis.

Managed database which stored information about particular groups based on specific variables such as age, profession, and/or income.

Operated groups used for Web site personalization for customers to choose content advertising likely to appeal to an individual belonging to one or more groups for which data has been collected.

Specialized in collecting, organizing, and analyzing data from various resources.

Collected data from secondary source documents such as statistical studies, or from direct consumer marketing surveys.

Initiated and developed mathematical computations and collection protocols in order to extract and extrapolate data into meaningful statistical analysis or “what if” scenarios.

Compiled additional data for projections regarding future trends based on current economic and/or market conditions.

Used Sharepoint as a repository for data files and project related documentation.

Suspense Coordinator

Countrywide Financial Corporation – West Hills, CA

September 2002 – August 2004

Responsible for cost, schedule, and performance on programs and projects and acquisitions throughout start to completion.

Processed information for various loans such as Conventional, FHA, VA, Closed-end seconds, B/C, Bonds, EDI, and etc.

Responsible for calling lenders to ensure the proper documents are received.

Responsible for making sure loans were accurately put together for processing.

Reviewed loan files and ensured accuracy for funding.

Managed 22 accounts.

Dealt with sellers and investors directly on the phone and through e-mail.

Inform sellers of collateral suspensions that must be cleared.

Dealt with shipping and receiving of collateral.

Responsible for the review of suspensions to verify that they are valid and also for processing documentation provided by sellers to clear suspense conditions.

Assisted in training new suspense coordinators. Assist CWL funders with their daily needs.

Handled follow up calls on suspense conditions.

Managed and have the ability to assume basic Team Leader responsibilities as needed on a temporary basis. Deal with the investigation and the locating of lost collateral.

Identified suspense trends and work with management to develop solutions through enhancements to shipping procedures, training, tools and systems.

Owner

Capital Wireless – Chatsworth, CA

February 1997 – September 2002

Managed 4-5 employees

Managed revenue and implemented strategic action plans.

Developed and implemented quality customer service.

Coached, assisted and monitored employee performance.

Troubleshoot wireless phones and pagers.



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