CINDY SMITH

* ***** ****** *********** ******

071******* adrpi5@r.postjobfree.com

OBJECTIVE

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. PERSONAL DETAILS

Date of Birth : 27111984

Marital Status : Single

Nationality : South African Citizen

Dependants : 1

Email Address : adrpi5@r.postjobfree.com

INTERESTS

Walking, reading

LANGUAGES

Afrikaans English

SKILLS

Attention to detail Fast typing Strong written and verbal communication skills Customer service experience Accurate data entry Self directed Discretion with confidential information First Aider (level 1) Fire Marshall Health and safety representative

EDUCATION

South Cape College

2022

Human Resource Management

Human Resource Management - N6 ( NDip pending)

Parkdene High

2002

Certificate

Grade 12

EXPERIENCE

George Provincial Hospital

May 2021 - March 2022

HR - Intern

Persal

Assist with the capturing of leave

Assist with leave audit

Assist with capturing of housing

Assist with enquiries

Distribution of workflow

Assist with capturing PILIR

Salaries

Sorting payslips to distribute to different departments Recruitment

Contribute towards clarifying and contributing to compiling requirements for an appointment Assist with job descriptions

Consult with relevant personnel regarding job requirements and workforce strategy Check compliance of job descriptions with legislative requirements, and diverse workforce Obtain approvals to advertise position

Selection

Assist with Screening procedures

Assist with short-listing candidates

Schedule interviews and informing interviewees of times, dates and venues Assist in the employment aptitude tests and assessment Assist with the interview process

Convene selection panel for interviews

Ensuring that interview questions comply with legislative requirements Checking of References

Assist in the final Selection process

Prepare selection reports and make recommendations to senior personnel for appointment Advise candidates of the outcome of the interview and respond to any queries Complete required documentation according to organisation’s procedures and observe confidentiality and privacy requirements

Labour

Updating and maintaining training database

Record keeping of grievances

Investigation of grievances

Dealing with sanctions

Filing of important staff documentation

Other:

Typing out debt letters

Taking minutes

Distribution of IRP5 forms to staff

Filing and retrieving important documents

Scanning and emailing

Data capturing

Taking minutes for meetings

Responsible for checking, updating, documents and submitting documentation such as appointment documents and qualifications for audit to the Office of Health Standards Compliance Bidvest Premier Lounge

May 2019 - August 2020

Administrator/ Receptionist

Reception:

Checking in walk in guests

Taking cash,credit card and virtual payments

Checking pettycash before and after shift

Adjusting accounts where necessary

Printing invoices

Handle all incoming emails and enquiries

Assisting kitchen and floor staff with food preparations floor staff when lounge gets busy Daily stock take

Placing orders

Duty manager:

Managing staff in manager's absence

Invoicing

Delegating work accordingly

Float counts

Arranging staff schedules/rosters accordingly

Oubaai Hotel

November 2016 - February 2017

Reservationist

Making individual as well as group reservations

Handling all incoming queries regarding reservations and room payments Allocating rooms based on guest preferences or occupancy Taking payments and pre-authorizations

Printing daily forecast and occupancy reports

Following up on pending reservations

Making sure that website is updated and reservations s are done accordingly Westin Doha Hotel & Spa

April 2016 - July 2016

Airport Representative

Assisting guests with their itineraries while staying at the hotel. Booking of flights and managing flight plans

Checking for lost luggage

Making bookings for excursions

Accompanying guests to and from the hotel

Provide information about travel plans

Giving information regarding arrival and departures Reserving travel tickets

Making transfer arrangements

Southern Sun Cape Sun

April 2015 - November 2015

Front Office Assist

Administrative functions:

Typing of letters for guests

Scanning,printing and emailing services

Creating internet/wifi codes

Taking messages for guests

Concierge:

Managing flight bookings and itineraries for guests Booking of excursions

Checking that the bookings on the system is correct Booking transfers to and from airport

Following up on lost luggage

Reception:

Printing check in list at the start of shift

Ensuring that the correct rooms are allocated

Allocate rooms not allocated

Check the occupancy and rooms available

Checking rack of the day and any promotional offers Pit check to check if all documents and receipts are in the pit Checking in early guest's

Follow up on rooms that are ready to be used for early check ins Checking for all receipts and documentation for in house and checking out guests Follow up on any payments to be made by third party Following up on agent bookings

Doing rebates and adjusting accounts where and when needed Check if any groups are arriving and ensuring that the correct rooms are assigned Printing in-house guest list for pit check

Printing departure list to check if everything is in order for departing guests Doing credit authorizations and making sure that the pre-authorizations are on the system and then released upon check out.

Reservations:

Making walk in,individual and group reservations

Check for any pickup or drop offs

Preparing group check ins and check outs

Banking:

Bank reconciliations

Float checks

Doing rebates and adjustments

Daily cashup

Doing scanning printing and making copies for guests Typing and emailing of documents and letters

Taking stock of all stationery and refilling stock when needed Requisition and purchasing of supplies needed for staff Making virtual payments

Protea President Hotel

April 2012 - November 2012

Front Office Assistant

Concierge:

Booking of excursions

Checking guests itinerary

Following up on any lost luggage

Making transport arrangements

Booking transfers

Reception:

Checking in new guests

Dealing with all payments rebates and pre-authorizations Making walk in reservations

Answering incoming calls and transferring it to relevant departments Preparing in house reports for pit check and check out Type letters for outstanding payments

Lagoon Beach Hotel

January 2012 - March 2012

Front Office Assistant

Check ins and outs:

Printing check in list at the start of shift

Check the occupancy and rate of the day

Allocate rooms where necessary

Make sure of any room movements

Do a pit check to see if all documentation is in the pit Checking in early guest's

Follow up on rooms that are ready to be occupied

Following up on agent bookings

Doing rebates where and when needed

Check if any groups are arriving and ensuring that the correct rooms are assigned Printing in-house guest list

Printing arrival and departure list

Doing credit authorizations and making sure that the pre-authorizations are on the system and then released upon check out.

Hyatt Regency Oubaai Hotel & Spa

November 2009 - January 2012

Front Office Assistant / Concierge

Check ins and outs:

Printing check in list at the start of shift

Ensuring that the correct rooms are allocated

Allocate rooms not allocated

Check the occupancy and rooms available

Checking rack of the day and any promotional offers Pit check to check if all documents and receipts are in the pit Checking in early guest's

Follow up on rooms that are ready to be used

Checking for all receipts and documentation

Follow up on any payments to be made by third party Following up on agent bookings

Doing rebates where and when needed

Check if any groups are arriving and ensuring that the correct rooms are assigned Printing in-house guest list

Printing arrival and departure list

Doing credit authorizations and making sure that the pre-authorizations are on the system and then released upon check out.

Reservations:

Making walk in reservations,individual and group

Following up with tour guide if any changes needs to be made Check for any pickup or drop offs

Preparing group check ins and check outs

Banking:

Bank reconciliations

Float checks

Doing rebates

Doing cashups

Concierge:

Booking of excursions

Checking that the bookings on the system is correct Booking transfers to and from airport

Basic Administration

Managing flight bookings and itineraries for guests Ad hoc duties:

Scanning and faxing for guests

Making copies

Updating wifi passwords

Typing of documents and letters

Taking stock of all stationery and refilling stock when needed Supervisory duties:

Authorization of any rebates and reversals

Delegating work accordingly

Deal with any queries that arise

Ensuring that the front desk is manned at all times Ensuring that hand overs are done and queries are sorted and tend to. Everpro Property

August 2008 - August 2009

Receptionist

Administration:

Filing of lease documents

Updating lease documents

Assisting with rental queries

Taking payments

Assisting with placing advertisements

Switchboard:

Handling incoming and outgoing calls

Transferring calls to relevant agents

Lifestyle Living

March 2004 - July 2007

Debtors / Creditors Clerk

Administration:

Filing

Copying and scanning of documents

Drafting of letters.

Distribution of statements

Running of daily and monthly reports

Sales:

Cold calling

Assisting walk ins

Following up on existing accounts with credit

Banking:

Daily float check

Cashier cashups

Running of end of day

Bank deposits

Credit checks

Collection of outstanding debt

Stock:

Checking for damaged stock

Ensuring that damaged stock is sent for repairs

Following up outstanding stock from suppliers

Refilling out of stock items

Ordering high demand stock

Sending access stock back to supplier for credit

Weekly stock take

Repossession of stock

Ensuring cleanliness in warehouse

Ensuring that the drivers schedule is up to date

Taking kilometer readings

COMPUTER COMPETENCIES

MS Office: Word, Excel, Powerpoint, Outlook

Google Drive: Forms, Sheets, Docs

REFERENCE

Bevan Cassim - "George Provincial Hospital "

Assistant Deputy Director

adrpi5@r.postjobfree.com

044*******

Malini Naicker - "Bidvest Premier Lounge"

General Manager

adrpi5@r.postjobfree.com

082*******

Vivianne Futshane - "South Cape College / The Student Hub" Student Advisor

adrpi5@r.postjobfree.com

044-***-****

DECLARATION

I hereby declare that all the above information is correct and accurate. I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge.

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