Records Clerk Secretary

Carol F. Kroll **** Greenspring Avenue

adrpft@r.postjobfree.com c: 410-***-**** Baltimore, MD 21209

*/**** - **/**** ****** Community Services - Receptionist/Clerk

● Purchase office supplies, saving JCS $10,660 in a $30,000 budget.

● Acquire free equipment, such as, fax machines, printers, microwaves, toaster ovens, tablets, etc., valued at

$2,533 to benefit staff or to be used as raffle prizes for campaign donations.

● Create, compile and distribute reports regarding supply savings, medical records and client payments.

● Consolidate closed records room, with help, in eight months, rather than expected three years.

● Prepare, bill, and track all medical record requests to outside organizations, documenting in Cerner.

● Prepare paperwork, greets and takes clients’ copays, and fills in wherever and whenever needed.

● Prepare agency’s closed files, of more than 1,000 records per year.

● Oversee volunteers of closed files room for over a decade.

● Create uplifting poetry, songs, and videos for co-workers and retirees. 02/2002 – 4/2012 Jewish Community Services - Administrative Specialist I – Secretary/Client Records

● Scheduled and provided support for meetings, professional trainings, Sibshops and parent workshops.

● Reorganized highly-confidential Jewish Addiction file system.

● Key developer in designing labeling and filing system. Saved JFS thousands of dollars in conversion costs by eliminating the need to hire temporary help for the new system.

● Purchased office supplies and saved JFS $5,000 in one year. Brought in, at no cost, $5,000 worth of items used for Employee Appreciation, ALU needs and The Toy Closet.

● Prepared, billed, and tracked all medical record requests, to outside organizations.

● Processed and located all closed records, including clinical/case management, HIAS, adoption, foster care and genetic testing, while maintaining confidentiality.

● Prepared and designed business and appointment cards and templates for a variety of forms.

● Greeted the public and answered the main phone line in a professional and courteous manner, as well as, preparing, checking in and taking clients’ copays. 09/2001 – 02/2002 Jewish Family Services – Records Clerk

● Processed and located all highly confidential records, including adoption, foster care, immigration, genetic testing and domestic abuse.

● Maintained supplies of various forms, as well as general clerical duties, using Microsoft Office Suite. 02/2000 – 08/2001 UniverCell Mobile Phone Rentals – Sales Representative/Telemarketer

● Offered travel agents mobile phone rental service to market to their clients.

● Increased sales and exposure by 100%

12/1999 – 02/2000 Goldberg's New York Bagels – Appointment Scheduler/Telemarketer

● Called businesses seeking appointments for sales representatives.

● Maintained schedules and appointment reminders.

● Sent follow-up letters and made follow-up calls.

● Increased wholesale distribution by 30% through leads I developed. 01/1999 – 11/1999 Allied Teleservices – Manager/Client & Customer Relations/Sales/Adm. Secretary

● Key negotiator with top executives of telephone companies and associates.

● Handled hundreds of customer sales accounts..

● Maintained and monitored database of accounts for all sales representatives.

● Provided ongoing support to phone customers with information on processing of telecommunication services.

● Acted as the interface between customers and carriers.

● Verified order changes in line testing and billing accuracy to maintain quality assurance. Bachelor of Science in Secretarial Education, University of MD, December 1980

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