Syed Muhammad Muddassir

Mobile Phone: +***. *****2651

Address: Dist. Al Awali Ibraheem Jaffali Road Al Nehar St.

Country: Makkah, Saudi Arabia

Email Address: adrpev@r.postjobfree.com

Birth Date: 28 March 1981

Gender: Male

Nationality: Pakistan

Visa Status: Residency Visa

Marital Status: Married

Career Objective

An enthusiastic, self-motivated, detail-oriented manager with 15 years of rich leadership experience in business management, sales and marketing, operations management, customer service and staff management in customer-centric businesses in challenging verticals in the Middle East and Pakistan competent in leading multinational, cross-functional professionals, collaborating with internal and external stakeholders, developing and implementing winning strategies, plans, processes and policies seeking a leadership position to contribute to the achievement of corporate profit and business growth objectives.

Experience (17 Years)

Restaurant Operation Manager

at Food Zone Co. Ltd.

Location: Jeddah, Saudi Arabia

Company Industry: Catering/Food Services/Restaurants

Job Role: Management

Feb 2010 – still working

Key Responsibilities

Business Management

• Develop overall management strategies and day-to-day management plans for smooth flawless restaurant operations meeting all business objectives.

• Monitor and ensure that the restaurant complies with all applicable statutory and regulatory requirements and municipal hygiene and food safety rules.

• Prepare and review shift/weekly reports covering details of restaurant sales, costs, revenues, staff utilization and food control.

Restaurant Operations

• Provide direction and control for day-to-day operations including organizing shifts, preparing duty rosters, job allocations and monitoring effective implementation.

• Monitor staff dealing with customers ensuring prompt and courteous response to queries and service requests and efficient delivery of requested orders and services.

• Interface with clients for understanding complaints and issues related to food, quality or service and ensure proactive and satisfactory resolution.

• Manage menu planning and coordination ensuring availability of a range of offerings to cater to the requirements of various customer segments.

• Coordinate in periodic updates of menus and recipes to leverage seasonal demands and availability of fresh produce providing variety to attract guests.

• Prepare and audit cash drawers before start of checks, provide petty cash requirements and reconcile accounts at the end of each shift.

• Maintain optimum inventories of all food and nonfood supplies by monitoring consumption, forecasting requirements, ordering replenishments and controlling supply chain and logistics.

• Coordinate with maintenance teams and outsourced contractors ensuring on time maintenance of all restaurant equipment and fixtures, housekeeping and upkeep of premises.

• Monitor overall workload and assist various departments in meeting their schedules and achieve deliverables as required.

Sales and Marketing

• Develop and implement marketing strategies and sales plans to achieve business plan objectives of restaurant sales and profitability.

• Plan and execute a wide range of marketing activities including promotions, special events, discount schemes, seasonal offers and ATL/BTL campaigns.

• Organize regular market research studies, gather and analyze data on market trends, customer preferences, and competitive activities and develop effective strategies and plans to promote sustainable growth.

Staff Management

• Coordinate all activities related to recruitment, training and deployment of staff for all key business functions ensuring optimum manning levels.

• Establish performance objectives for individuals and teams, conduct periodic performance appraisals and provide feedback and counselling for improvements.

• Monitor and ensure staff conforms with the restaurant standards related to uniforms, turnout, behavior and conduct to project the brand image of the restaurant.

• Identify training needs of staff and provide required on-the-job as well as internal and external training programs to build required skills and competencies.

Restaurant Operation Manager

at Bovichic Restaurant

Location: Pakistan

Company Industry: Catering/Food Services/Restaurants

Job Role: Management

January 2004 - Jan 2010

Key Responsibilities

• Managed and controlled day-to-day restaurant operations including operation planning, shift manning and sales execution.

• Supervised all aspects of food and beverage service monitoring staff and assuring delivery of excellent quality of customer service to build a base of loyal customers.

• Participated in menu planning, portioning and pricing of dishes to develop and provide a wide range of offerings to meet requirements of various customer segments.

• Liaised with customers to understand and fulfil their requirements and expectations and proactively resolved all customer complaints and issues.

• Coordinated the recruitment, training, placement, discipline and performance management of staff to build and sustain a committed and motivated team.

• Developed and implemented marketing strategies and plans including promotions, discounts, seasonal offers and loyalty programs to achieve targeted volumes and revenues.

• Monitored and ensured consistent compliance with safety, hygiene, housekeeping and food safety rules and regulations to maintain the ambience and reputation of the restaurant.

• Managed all aspects of supply chain including planning and provisioning of food and non-food supplies ensuring cost effective procurement and optimum utilization.

Restaurant Manager

at Ramada Plaza Hotel

Location: Pakistan

Company Industry: Hospitality/Tourism/Travel

Job Role: Management

January 2001 - December 2003 Ramada Plaza is a prestigious hotel in Karachi providing excellent accommodation, dining, meeting and banqueting options and is a member of the global Ramada chain of hotels

Key Responsibilities

• Managed assigned restaurant duties and responsibilities contributing to the achievement of the overall business objectives of the hotel.

• Participated in recruitment, training, deployment, supervision and motivation of staff ensuring delivery of superior services to guests and customers.

• Managed customer relations including prompt response to queries and service requests and satisfactory resolution of all complaints and grievances.

• Organized special events as per customer requirements including banquets and parties coordinating with all internal departments and external service providers for flawless execution.

• Monitored employees ensuring compliance with hotel policies and procedures, standard operating practices and uniform standards.

Education

Master's degree, Business Administration - Finance

at Harrods Institute of Management Karachi

1st Division from 2002 - June 2004

Bachelor's degree, Commerce

at Government National College Karachi

1st Division from 1999 – June 2001

Intermediate

at Government National College Karachi

2nd Division from 1997 – 1999

Matriculation

Pak. Navy Sec. School

1st Division from 1995 – 1997

Professional Development & Professional Courses

Training Certificate in Food Safety Principles from Training & Qualification Centre for Workers in Food & Public Health Establishment Jeddah Municipality Kingdom Saudi Arabia in 2019

2years advance diploma in F&B Hotel Management from Pakistan Institute of Tourism & Hotel Management (P.I.T.H.M) from 1999 – 2001.

Internship in Ramada Plaza Hotel from 1995 – 1999

Skills

Business Management, Business Operations (Level: Expert)

Promotions, Campaigns, Discounts, Special Offers (Level: Expert)

Restaurant Management, Restaurant Operations (Level: Expert)

Food and Beverage Service, Menu Planning, Portioning, Pricing (Level: Expert)

Customer Service, Customer Support, and Customer Satisfaction (Level: Expert)

Customer Complaint Investigation and Resolution (Level: Expert)

Supply Chain, Logistics, and Inventory Management (Level: Expert)

Staff Management, Recruitment, Training, Placement, and Discipline (Level: Expert)

Food Safety, Hygiene, Housekeeping, and Statutory Compliance (Level: Expert)

Windows, MS Office (Word, Excel, Access, and PowerPoint), LAN, and Internet (Level: Expert)

Languages

Urdu

Level: Native Experience: More than 10 years Last Used: More than 1 year

Arabic

Level: Intermediate Experience: More than 10 years Last Used: More than 1 year

English

Level: Expert Experience: More than 10 years Last Used: More than 1 year

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