Service Representative Customer

EMILY PEREZ

Address · *** E Main St Arcadia Wisconsin 54612 Phone 956-***-****

Email **************@*****.***

SKILLS

-BILINGUAL

MULTI TASKER

45WPM

CAN WRITE,SPEAK,AND READ IN ENGLISH AND SPANISH

TECH SAVVY

Emily Perez

Contact Information:

Address 822 Main St

Arcadia,Wisconsin 54612

Email Address: **************@*****.***

Cell Phone: 956-***-****

EDUCATION

10/21

HIGH SCHOOL DIPLOMA

Emma Lee Broady Academy

Graduated: Yes, received High School Diploma Fall 2008 DATES FROM – 05/09/22 STILL EMPLOYED

JOB TITLE-LOYALTY SPECIALIST, COMPANY-AT&T

my responsibility is to keep customers satisfied with the services we are providing them and make sure they dont want to go to a different competitor . example- customer calls to cancel cause the bill is to high i would let them know why they should stay with us sell them the value of having the product they have and compare it with other competitor

DATES FROM – 07/5/21 TO 09/03/21

SHIFT LEADER COMPANY -ASHLEY'S FURNITURE WAREHOUSE made sure sure every employee came in on time for the beginning of there shift and,lunches,and breaks. i would also help translate English to Spanish due to language barriers other shift leaders had with there employees ACTIVITIES

love to help people out any time it is needed even if i dont know ill learn just to be able to help people out.

Work Experience:

1.BCBS of MD DC VA

09/05/2014-03/01/2017

· Position Held: Provider Service Representative and Member Service Representative

· Duties: Answer member and provider calls about Healthcare as well as educate, resolve issues, response to inquiries on claims processing and denial explainations. Conduct investigative casework and provide excellent customer service . I go over medical documents to find out if it was medical necessity and not experimental investigational procedure verify that the billing and coding is correct 2. BCBS of NJ

03/02/2017-06/29/2021

Position held: Provider service rep and member services rep Duties:Answer member and provider inquiries about Healthcare as well as educate, resolve issues, response to inquiries on claims processing and denial explanations. Conduct investigative casework and provide excellent customer service . I go over medical documents to find out if it was medical necessity and not experimental and investigational procedure verify that the billing and coding is correct Help other represeitives with questions they had about the call they were handling member or provider inquiries

Trainer from -August 2020- June 2021

Duties: payroll, adjust time,give corrective actions for attendance, submit tickets for tools and system issues, follow agenda for training class,train class of 30,provide feed back to employees and clients, send daily reports, help new hires on signing on and instruct them on how to use the tools provided Help new hires during there first week of OJT

2

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