Network Engineer Customer Service
Resume:
Morrisville, NC *****
adrpel@r.postjobfree.com
OBJECTIVE
To work for a company or organization that seeks a competitive edge and values employees
who are dedicated to growth and professional advancement.
QUALIFICATION SUMMARY
Over 15 years of experience in infrastructure architecture, including network on both
server and client sides, SAN/storage, virtualization technologies, and routers.
Sound coordination and management in scheduled and unscheduled outages.
Great passion for troubleshooting and innovation to produce efficient and effective
solutions.
Expertise at detailed documentation in network metrics, reporting, and provisioning.
Excellent leadership and team building skills.
Strong independent technical skills and technical expertise shared with colleaguse.
A BS major in Mathematics and a minor in Computer Science.
The ability to edit proxy rules (blocks, additions) using PERL scripting
Strong knowledge of TCP/IP, HTTP, FTP, cookies, authentication, web filtering, virus scanning, web servers, SSL/encryption and reporting packages
The ability to use scripting languages
The ability to manage *NIX type systems
TECHNICAL PROFICIENCY
Cisco Certified Network Associate (CCNA) High-level router configuration
Cisco 800, 2800, 3800, 2900, 3900, 7205, 7405 Router
Nexus 9K/7K/5K/2K WAN/LAN troubleshooting
TCP/IP networks experience BGP / OSPF / EIGRP Protocol
Remedy ticketing experience F5 load balance (GTM/LTM)
Bay network experience IP telephone
Windows, Linux/UNIX (Shell, Perl), VM, C++ MS - Office Suite
Domain Name Services (DNS), Dynamic Host Configuration Protocol (DHCP)
PROFESSIONAL EXPERIENCE
Wireless network Engineer 06/2017
Migration Project Contractor, USPS RITSC Raleigh, NC
•Install, configure, and support Cisco (1142, 2602, 2802, 3502) wireless access points
•Install, configure, and support Cisco 5500, 7500 series wireless LAN Controllers.
Configuration and upgraded of Cisco LAN Switch network in US.
Equipment includes Switch C2960, and WAP CAP2602, 2802 & 1142.
Wireless Controller upgrade to Code to 8.5.140.0
IP Engineer 02/2016-06/2016
Migration Project Contractor, Mercury Z, LLC Morrisville, NC
Configuration and migration of Verizon equipment to the Frontier network.
Equipment includes 526 Juniper Router, MX960, E320, and ERX1440.
Desktop Service Engineer II 05/2015-07/2015
Blue Cross Blue Shield of North Carolina Durham, NC
Supported over 1,000 campus users.
Maintained VoIP system, laptops, desktops, and VM for internal and external clients.
Met Service Level Agreement (SLA) for internal customers.
Network Engineer 02/2014-03/2015
Mercury Z, LLC Cary, NC
Maintained and managed a high-level network configuration.
Implemented Quality of Service (QoS) in Frontier Communications’ network with
improved qualities of traffic.
Utilized Alcatel-Lucent 7X50 service router/7210 service access switch, Cisco ASR
903/9010 routers, and Cisco ME 3600X Ethernet access switch.
Ran Juniper network equipment and ADTRAN Total Access 5000 Series MSAN.
Network Engineer 07/2014-12/2014
Cisco Cloud Management Services, Cisco Systems Research Triangle Park, NC
Managed and maintained customer network infrastructures.
Supported Nexus product / VoIP, and various wireless equipment.
Monitored overall network infrastructure for Bank of America, and also maintained
Citrix in Bank of America environment.
Utilized Jabber (Cisco) and WebEx to communicate with colleagues, field engineers and
customers.
Individual Contract IT Support 2011-2014
Supported various small businesses, including food industry firms in various locations.
Senior Network Support Analyst 03/1996-01/2011
Global Client Support Center, AT&T Durham, NC
Supported enterprise Tier-II level network and F5 load balancer in GTM/LTM devices.
Provided provisioning & maintenance for Managed Network Services (MNS).
Managed enterprise networks for federal and state governments and for large
corporations, such as MetLife, MasterCard, GM, Pfizer, Best Buy, Eli Lilly, TIAA-CREF.
Performed various network migration projects, including hardware equipment
upgrades, IOS upgrades, and new customized configuration implementation. Monitored
routers and Wireless Access Point (WAP). Resolved issues with System Engineers &
Project Implementation Managers for large and small enterprises and companies.
Identified causes of network false alarms and significantly reduced network cost.
Ran disaster recovery tests for Managed Network Services (MNS) clients.
Provided training with co-workers for support services, such as EVPN services, ATM
services, Frame Relay services, ISDN services, Paradyne DSU/CSU, New Bridge MUX,
and Visual Circuit-level equipment (T1 and WAN environments).
Route/Switch protocols : BGP, OSPF, EIGRP, RIP2.
VoIP support to multi customers.
EDUCATION
Campbell University Buries Creek, NC 8/1995
Bachelor of Science in Mathematics (major)
Bachelor of Science in Computer Science (minor)
Wake Technical Community College Raleigh, NC 5/1993
Associate Applied Science
Business Computing Programming
PhilipYeung
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