Customer Service Administrative Assistant
Resume:
Jill M Kreitzer
****** Cty Rd WW
WAUSAU, Wisconsin 54403
*****************@***.***
PROFESSIONAL SUMMARY
Management, Inventory control, Store Operations, Hiring, Termination. SKILLS
Management in Retail Jewelery Sales
WORK EXPERIENCE
6/2021
to
6/2022
Slumberland Furniture
Rib Mountain, Wisconsin
Sales Executive
• Greet customers and ascertain what each customer wants or needs.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, total purchases, and receive and process cash or credit payment.
• Prepare merchandise for purchase or rental.
• Answer questions regarding the store and its merchandise.
• regarding payment and exchanges, and security practices.
• Demonstrate use or operation of merchandise.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Ticket, arrange, and display merchandise to promote sales.
• Inventory stock and requisition new stock.
• Exchange merchandise for customers and accept returns.
• Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
• Place special orders or call other stores to find desired items.
• Clean shelves, counters, and tables.
• Maintain records related to sales.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Prepare sales slips or sales contracts.
10/2018
to
I Hop
Wausau, Wisconsin
9/2019 Server
• Clean tables or counters after patrons have finished dining.
• Collect payments from customers.
• Describe and recommend wines to customers.
• Escort customers to their tables.
• Inform customers of daily specials.
• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
• Prepare checks that itemize and total meal costs and sales taxes.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Present menus to patrons and answer questions about menu items, making recommendations upon request.
• Provide guests with information about local areas, including giving directions.
• Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
10/2018
to
6/2019
Jim Kryshak Jewelers
Wausau, Wisconsin
Sales Consultant
• Bag or package purchases, and wrap gifts.
• Clean shelves, counters, and tables.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Estimate and quote trade-in allowances.
• Estimate cost of repair or alteration of merchandise.
• Estimate quantity and cost of merchandise required, such as paint or floor covering.
• Exchange merchandise for customers and accept returns.
• Greet customers and ascertain what each customer wants or needs.
• Help customers try on or fit merchandise.
• Inventory stock and requisition new stock.
• Prepare merchandise for purchase or rental.
• Prepare sales slips or sales contracts.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
5/2015
to
9/2018
Freight Connection
North Las Vegas, Nevada
Administrative Assistant
• Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
• Conduct classes to teach procedures to staff.
• Direct or coordinate the supportive services department of a business, agency, or organization.
• Dispose of, or oversee the disposal of, surplus or unclaimed property.
• Monitor the facility to ensure that it remains safe, secure, and well- maintained.
• Plan, administer and control budgets for contracts, equipment and supplies.
• Prepare and review operational reports and schedules to ensure accuracy and efficiency.
• Set goals and deadlines for the department.
11/2011
to
2/2015
Kay Jewelers
Wausau, Wisconsin
Manager
• Assign employees to specific duties.
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Enforce safety, health, and security rules.
• Establish and implement policies, goals, objectives, and procedures for their department.
• Establish credit policies and operating procedures.
• Estimate consumer demand and determine the types and amounts of goods to be sold.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Examine products purchased for resale or received for storage to assess the condition of each product or item.
• Formulate pricing policies for merchandise, according to profitability requirements.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
• Instruct staff on how to handle difficult and complicated sales.
• Inventory stock and reorder when inventory drops to a specified level.
• Keep records of purchases, sales, and requisitions.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
• Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
• Plan and prepare work schedules and keep records of employees' work schedules and time cards.
• Plan budgets and authorize payments and merchandise returns.
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Review inventory and sales records to prepare reports for management and budget departments.
4/1996
to
10/2010
Rogers Enterprises
Appleton, Wisconsin
Retail Manager
• Assign employees to specific duties.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Enforce safety, health, and security rules.
• Establish and implement policies, goals, objectives, and procedures for their department.
• Establish credit policies and operating procedures.
• Estimate consumer demand and determine the types and amounts of goods to be sold.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Formulate pricing policies for merchandise, according to profitability requirements.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
• Instruct staff on how to handle difficult and complicated sales.
• Inventory stock and reorder when inventory drops to a specified level.
• Keep records of purchases, sales, and requisitions.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
• Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
• Plan and prepare work schedules and keep records of employees' work schedules and time cards.
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Review inventory and sales records to prepare reports for management and budget departments.
10/1990
to
2/1996
Shaw's Jewelers
Appleton, Wisconsin
Retail Manager
• Assign employees to specific duties.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Enforce safety, health, and security rules.
• Establish credit policies and operating procedures.
• Establish and implement policies, goals, objectives, and procedures for their department.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Examine products purchased for resale or received for storage to assess the condition of each product or item.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
• Instruct staff on how to handle difficult and complicated sales.
• Inventory stock and reorder when inventory drops to a specified level.
• Keep records of purchases, sales, and requisitions.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
• Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
• Plan and prepare work schedules and keep records of employees' work schedules and time cards.
• Plan budgets and authorize payments and merchandise returns.
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Review inventory and sales records to prepare reports for management and budget departments.
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