Active Directory Support Specialist

PROFESSIONAL PROFILE

US Citizen

Skilled IT Technical Support Specialist/Desktop Support Specialist working since 2009 providing technical support to corporate clients and small organizations. Well understanding and in-depth knowledge of numerous software packages, operating systems and as well as hardware’s. Seeking for a consulting or permanent position as a Technical Support Analyst to advanced career as an IT professional.

SKILLS SUMMARY

MS Window XP Professional, Win 7 Professional, and Mac Support.

Experienced with Active Directory.

Experienced on Ticketing Service Now, Track-it, Remedy Etc.

Hardware/Software Troubleshooting

Excellent Customer Service Skills

Technical/End User Remote Support and on-site Support.

Expert knowledge in MS Word, Excel, and Outlook.

Apple Mac installation, configuration, and troubleshooting.

Apple iPad, iPhones support and troubleshoot.

Capable of troubleshooting Network issues.

Hardware: CPUs, Monitors, Memory, PDAs, USB Hubs, Printers and other peripheral devices

Excellent written and oral communication skills in Technical and training fields

Fluent in English/Hindi/Bengali

PROFESSIONAL EXPERIENCE

Rabo Bank ( LevelUp )

NY, NY

01/2022-06/2022

Service Desk Analyst

Performed network administration functions, set up network user accounts/ permissions, reset passwords, and administered group policies via Active Directory.

Have Experience with SCCM pushing Various Software and Imaging Dell machines.

Supported User over the Phone 100% Remotely and Via Emails and in person.

Answered 30 plus calls daily and Supported user Emails requests.

Performed Help Desk / PC Level I and Level III support for end-users and clients.

Used Service Now and Track-it as ticketing system for logging and tracking all help desk calls.

Setup VC Meeting online Bluejeans, Zoom, WebEx, MS Team etc. For Users.

Setup New Users with VPN Global Protect Account’s, Duo, BB UEM, Emails, setup Laptop Passwords, EndPoint etc.

Performed both hardware and software installations for Dell and Apple products while doing major PC rollout .

Performed both PC and Apple Mac imaging. Windows 10 via SCCM..

Performed All sort of Android and Apple devices IPhone, iPad and MacBook software install and reset and restore.

Installed and configured various Dell’s printers with TCP/IP addressing.

Reset Password for Windows using Active Directory and other applications Passwords reset using 3rd party applications.

Using Outlook, enabled items, calendar appointments, out-of-office message, email groups with rights, created PST folders, email accounts.

Creating User Profiles and closing termination profiles and giving access to mailboxes to team leaders.

Helping new Users how to login for first time and help them setup with userid and passwords and answer questions.

Signature Bank

NY, NY

03/2020-10/2021

Senior Service desk Analysts

Performed network administration functions, set up network user accounts/ permissions, reset passwords, and administered group policies via Active Directory.

Supported User over the Phone 100% Remotely and Via Emails.

Answered 30 plus calls daily and Supported user Emails requests.

Performed Help Desk / PC Level I and Level III support for end-users and clients.

Used Service Now and Track-it as ticketing system for logging and tracking all help desk calls.

Setup VC Meeting online Bluejeans, Zoom, WebEx, MS Team etc. For Users.

Setup New Users with VPN Global Protect Account’s, Duo, BB UEM, Emails, setup Laptop Passwords, EndPoint etc.

Performed both hardware and software installations for Dell and Apple products while doing major PC rollout.

Performed both PC and Apple Mac imaging. Windows 7 upgrade to Windows 8.

Performed All sort of Android and Apple devices IPhone, iPad and MacBook software install and reset and restore.

Installed and configured various Dell’s printers with TCP/IP addressing.

Reset Password for Windows using Active Directory and other applications Passwords reset using 3rd party applications.

Using Outlook, enabled items, calendar appointments, out-of-office message, email groups with rights, created PST folders, email accounts.

Creating User Profiles and closing termination profiles and giving access to mailboxes to team leaders.

Helping new Users how to login for first time and help them setup with userid and passwords and answer questions.

NBC UNIVERSAL

NY, NY

10/2015 – 01/2020

Technical Support Analysts

Performed network administration functions, set up network user accounts/ permissions, reset passwords, and administered group policies via Active Directory.

Performed a Migration to windows 7 to windows 10.

Troubleshoot and help user to how to questions.

Assisted users Installed, configured, maintained, and supported software installations.

Delivered printing solutions and peripherals, e.g., scanners/ copiers, digital senders, and fax machines.

Telephone Support for local and remote users Network Connectivity issues.

Performed Help Desk / PC Level I and Level II support for end-users and clients.

Used ServiceNow as ticketing system for logging and tracking all help desk calls.

Performed both hardware and software installations for Dell and Apple products while doing major PC rollout.

Performed both PC and Apple Mac imaging. Windows 7 upgrade to Windows 8.

Performed Apple devices IPhone, iPad and MacBook software install and reset and restore.

Installed and configured various Dell printers with TCP/IP addressing.

Upgraded various Dell laptops and desktops to the latest patches and Antivirus software.

Teq Equipment

Long Island, NY

06/2009 – 09/2015

Helpdesk Support Administrator

Supported troubleshooting, corrections and/or installation of issues involving software, hardware and network issues (including VPN)

Supported troubleshooting of numerous software programs including repairing program if necessary

Create username, reset password and give user writes with Active Directory.

Apple Mac installation, configuration, and troubleshooting and restore and image.

Apple iPad, iPhones support and troubleshoot.

Using Outlook, enabled items, calendar appointments, out-of-office message, email groups with rights, created PST folders, email accounts, and updated security patches.

Supported several Xerox printers, copiers, fax machines and other various multifunctional products.

Telephone Support for local and remote users Network Connectivity issues.

Performed Help Desk / PC Level I and Level II support for end-users and clients.

Used Remedy and service now as ticketing system for logging and tracking all Helpdesk calls.

Performed both hardware and software installations for Dell products while doing major PC rollout.

Installed and configured various Dell printers with TCP/IP addressing.

Upgraded various Dell laptops and desktops to the latest patches and Antivirus software.

Received and recorded 30 calls per day into Remedy Help Desk Call Tracking System.

Recorded new PC installs and/or upgrades into MS Excel Asset Inventory Database

Administered processing for both Windows 2003 workstations and Windows 2003 servers.

Responded to users on “How to Questions” involving several MS Window applications

EDUCATION

BOROUGH OF MANHATTAN COMMUNITY COLLEGE

Computer Information Technology Currently Enrolled.

MLS IT JOB TRAINING VIRGINIA Graduated

Helpdesk/Desktop Analysts

REFERENCES: Available upon request.

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