TONIA NELSON

Streamwood, IL *****

708-***-**** adrpbu@r.postjobfree.com

SKILLS and QUALIFICATIONS

Front Desk Receptionist Exceptional Customer Service Scheduling

Interpersonal Skills Office Administration Database Management

Multi-Line Phone Systems Inventory/Supply Management MicroSoft Office

PROFESSIONAL EXPERIENCE

Xylem – Morton Grove, IL 1/2020 to 3/2021

Industrial pumps and application solutions

Customer Service Representative

Receives order input and ascertains product specification;

Edit customer order and assign various code numbers;

Enter orders in the ERP system and follow them up;

Communicate with customers through verbal and written concerns;

LeasePlan, USA – Rolling Meadows, IL 10/2018 to 1/2020

Fleet management and vehicle leasing solutions

Customer Service Representative

Managed inbound/outbound calls;

Managed email requests from and to clients;

Assisted drivers with any/all questions regarding vehicle insurance/fuel cards;

Billed and coded drivers for any replacement insurance/fuel cards;

Expeditors – Roselle, IL 6/2016 to 10/2017

Provider of critical logistic solutions

Customer Service Representative

Followed up with customers regarding questions and concerns;

Maintained customer accounts;

Provided document scanning and filing;

Managed deliveries and shipments;

Kennedy-King College – Chicago, IL 05/2014 to 06/2016

Public two-year university community college

Receptionist – Student Services

First point of contact for visitors in person or via phone;

Provided administrative and clerical support for 20+ counselors and supervisors;

Maintained office equipment;

Maintained financial aid database;

IED Real Estate – Chicago, IL 9/2010 to 6/2013

Property management and real estate company

Receptionist and Office Assistant

Greeted visitors both in person and on the telephone;

Answered and referred inquiries;

Maintained computer data and research;

Managed shipments; prepared correspondence; filed and faxed documents;

EDUCATION

Governors State University, University Park, IL – BA Interdisciplinary Studies

Kennedy-King College, Chicago, IL – AA Applied Sciences/Business

Contact this candidate