CURRICULUM VITAE

ESETHU PRECIOUS NDONGANA

Contact details: 073-***-**** /

adrpbq@r.postjobfree.com

My name is Esethu Precious Ndongana, ID No. 881-***-**** 086. I studied a course in Contact Centre and obtained Contact Centre Support Certificate on the 6th of March 2012 at Boston Business College. My training included

how to handle customers

managing work under pressure

Dealing with difficult clients

How to maintain and adapt oral commutation while recording information, dealing with client’s queries

Escalation of queries and follow up until a problem is resolved.

Great communication skill

Multitasking

Being able to work as a Team as well as independently. I am a humble person yet affirmative. I am ambitious and career orientated. CAREER HISTORY

Name of Company: BOSTON COLLEGE

Position: DEBT COLLECTOR

Period of employment: 20th May 2011 to 20th July 2011 Reason for leaving: Contract ended (In-Service Training)

Answering Calls – Outbound and Inbound calls, Responding to Customer Inquiries, Handling and Resolving Customer Complaints, Providing Service Information, Escalation of request where necessary, Data Capturing.

Name of Company: TSHEPISO CLINIC

Position Held: ADMIN

Period of employment: 2nd May 2017 – 18th March 2019 Reason for leaving: Contract ended (In-Service Training)

Answering Calls, Filling, Patients Data Capturing, Registering New patients and updating patients information/data, Handling Patient’s complaints, Identify and Escalate Priority Issues, Following Up on Patients Treatment.

PERSONAL DATA

Surname: Ndongana

First Names: Esethu Precious

Date of Birth: 25 December 1988

Identity Number: 881-***-**** 086

Marital Status: Single

Health: Excellent

Nationality: South African

Languages: English, Xhosa, Zulu, South Sotho.

Home Address: 4149 Extension 5 Wababa Street

Embalenhle

2285

Contact Details: 073-***-****

e-mail: adrpbq@r.postjobfree.com

Interests: Reading, Touring, Music, Netball

EDUCATION AND TRAINING

High School: Jet Nteo Secondary School

Qualification: Matriculated

Year Passed: 2010

Subjects completed:

IsiZulu,

English,

Mathematics,

Life Orientation,

Accounting,

Business Studies and

Economics

REFERENCES

1. Name: Ms Mapule

Position: Supervisor

Institution: BOSTON COLLEGE

Contact No: (011-***-****

2. Name: Sister Motaung

Position: Manager (Sister in charge)

Institution: TSHEPISO CLINIC

Contact No: (016-***-****

3. Name: Mrs Nashwa

Position: Class teacher

Institution: Jet Nteo Secondary School

Contact No: (064-***-****

Contact this candidate