Vice President General Manager

PROFESSIONAL EXPERIENCE

Eastern Regional Vice President

Ace Parking April 2017- Present

Primary focus on operationalizing strategy by identifying current strengths and weaknesses for over 100+ locations and 500+ team members

Create and implement solutions to reduce costs, increase revenues, and improve overall company performance

Provide global direction for a corporation or organization by developing short-term and long-term financial and operational goals

Work with other executive colleagues and departmental managers to implement plans and policies throughout the organization

Leading the charge on growth for the East Coast growing ACE’s foot print with a non-acquisition based program

Works closely with development and investor partners as the owner’s representative, providing client partners with project performance analysis and reporting Translate strategy into actionable goals for performance and growth helping to implement organization- wide goal setting, performance management, and annual operating planning Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met Ensure effective recruiting, on-boarding, professional development, performance management, and retention

Adhere to company, federal, state, and local business requirements, enforcing compliance and taking action when necessary

Senior Vice President of Asset Management & Operations Portman Holdings Dec 2014- Aug 2017

Worked with each of the company’s different assets and teams across the globe to drive top-line revenue across all operations

Managed a portfolio of assets which included - InterContinental, Westin, Marriott, over 8 restaurants, a spa and a park managed for the Port of San Diego

Assisted the HR Department with hiring, training, and coaching new employees. Developed the training manual currently being utilized by the company Held corporate-level oversight and support position, with responsibility for maximizing operating results and investment returns of a portfolio of hotel and mixed-use assets in North America Worked closely with development and investor partners as the owner’s representative, providing client partners with project performance analysis and reporting At SunTrust Plaza (STP), achieved an operating expense budget and achieved 95% occupancy while maintaining the highest levels of service and quality, with an operating expense budget of $21.2M Worked closely with development and investor partners as the owner’s representative, providing client partners with project performance analysis and reporting THOMAS DESOUSA

C H I E F O P E R A T I N G O F F I C E R W I T H E X T E N S I V E B O A R D E X P E R I E N C E

HONORS & AWARDS

Hotel Performance Support, Upscale

Director of the Year IHG, 2011

General Manager of the Year Award

recipient

Georgia Hotel And Lodging Association,

2006

IHG Pillar of Excellence Award Winner, 2004

Volunteer of the Year, Recipient of the Silver

Life Achievement- Piscataway Police

Benevolent Association, 2001

Business Person of the Year, 2000

Eagle Scout Recipient

CONTACT INFORMATION

Cell: 678-***-****

Email: adrpbj@r.postjobfree.com

Atlanta, GA

BOARD & LEADERSHIP

IHG Owners Association Crowne Plaza

Committee

Holiday Inn Express Committee Member

Standards Committee Member

Georgia Hotel And Lodging Association (GHLA)

Past Government Affairs Board

Member, Treasurer, Vice President, Board

Chair

Gateway Tourism Council for the State of New

Jersey

President

Lincoln Financial Pro-Bono Consultant

Pittsburg Airport Consultant

Luxury Hotel Council and Buckhead Hotel

Council Marketing Committee

EDUCATION

East Stroudsburg University of

Pennsylvania

BS, Hotel Management, Cum Laude

EXECUTIVE SUMMARY

Highly accomplished Vice President with a demonstrated success of leading, managing, and growing operations of all sizes and scopes within any industry. A motivational leader and exceptional communicator, who is able to leverage his outstanding people skills to mentor peers, and build and drive teams towards impressive results. He has a proven record of driving the strategic vision and delivering business growth through outstanding fiscal management, operational excellence, and exceptional people management. His ability to identify core strengths and key talent, combined with his leading hospitality industry experience and his strong business skill-set, make Thomas a top-valued leader for any board seeking an executive capable of identifying opportunities and facilitating growth in highly competitive industries. In addition to hospitality, Thomas also possesses significant experience in real estate development, retail, restaurants, and various service industries. Regional Director

InterContinental Hotels Group (IHG) Jan 2008-Oct 2011 Managed all areas of hotel performance support for Crowne Plaza hotels in the assigned region Consulted with GM’s and managerial staff to lead marketing, franchise, training, and customer satisfaction initiatives

Facilitated revenue growth and developed revenue growth strategies. Primary contact for GMs in assigned hotels to answer local marketing, pricing, program or revenue-related questions.Trained external clients in the use of systems and resources available

Supervised and mentored novice staff by providing technical guidance and training in daily activities. Consulted with key managerial groups and applicable personnel to identify unique ideas, hotel issues, and concerns

Developed action plans with hotel ownership and management personnel to implement and execute on strategic revenue-producing IHG initiatives

Organized the assigned geographic region and schedule hotel visits and training events to correspond to the productivity levels required by Hotel Performance Support (HPS). Identified and addressed training needs Planned, and conducted special training projects targeted at Principal Correspondents and Hotel Management Staff

Prepared and submitted a timely consulting report and other follow-up correspondence to the Principal Correspondent and Hotel GM at the conclusion of each Hotel Visit Monitored and controlled a fiscal year travel and entertainment budget related to the operation of a portfolio of hotels.

Assisted GM and hotel executive committee with implementation and management of brand-specific initiatives

Prepared recommendations for new hotels and owners seeking franchise approval in the assigned geographic region

Completed special projects independently from research, assessment of competitive data, implemented new strategies to improve performance, implemented new organizational tools for the tema General Manager

Crowne Plaza Atlanta Buckhead March 2003- Jan 2008 Responsible for a hotel, part of Noble Investment Group, that was a leading national hospitality organization in luxury and upscale hotels, resorts & convention/conference centers, with more than 7,000 hotel and resort guest rooms

Prepared annual budgets, quarterly plans, and actions for operations of a $14.5M luxury property.Increased revenue by 20% in 2005, representing nearly $2M.Secured the IHG Quality of Excellence Award for the hotel Increased GOP by $1,214,626 from 2005, totaling $4,615,734.Grew margins from 28.4 in 2003 to 35.6 in 2006. Turned around Food/Beverage from a two-year loss to a $350K gain, via signature Milan restaurant Decreased turnover by 38.81% between 2004 and 2005 Increased Guest Service Ranking from 75 to 37 out of all Crowne Plaza Hotels in 2006 Won the Noble Investment Group’s “Cleanest Hotel” award in 2005 Led a stabilization effort after 17 managers left for other opportunities Managed to operate a hotel with no capital dollars maintaining quality and service Developed short-term and long-term financial models Directed preventive maintenance and security programs to protect assets and personnel Designed evaluations program for guest rooms, public areas, and grounds for cleanliness, and safety Vice President of Sales & Operations

F&F Hospitality Oct 2011- Dec 2014

Responsible for the operational excellence and growth of a multi-unit leader in residential and commercial real estate management and development of the following brands: Hilton, IHG (InterContinental Hotel Group), and Wyndham

Held accountability for overall performance and the achievement of aggressive business goals including the revenue, profit, efficiency, quality, satisfaction, reputation, and human capital objectives of the corporate entity and individual units

Responsible for taking distressed properties, lead renovation, and refinancing projects Leveraged relationships and connections with hospitality brands to drive revenue into secondary and tertiary markets

Developed strategically focused business plans and decisions including budgeting, marketing, branding, customer experience, franchise relations, and capital investments Created company-wide management training plan related to guest service excellence Achieved an average 7.95% revenue growth

Increased gross operating profit by 5% since 2012

Decreased turnover from 70% in 2011 to 28% in August 2013

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