PROFESSIONAL SUMMARY

SKILLS

ADDITIONAL INFORMATION

WORK HISTORY

BRENDA PALMER

***** ****** ***** **, ***** Marlboro, Maryland 20774 • H: 301-***-**** • C: 301-***-**** • adrpb5@r.postjobfree.com

Practice Administrator Comprehensive experience in medical industry with over thirty years documenting, performing, and assisting in medical procedures. Solid background providing excellent customer service, identifying key concerns to resolve quickly and efficiently. Highly accomplished in supporting physicians and staff, analyzing medical data to best serve. Strong expertise in record review, customer service and compliance. ICD-10 (International Classification of Disease

Systems)

Billing and collection procedures expert

Records management professional

Patient referrals expert

Excellent problem solver

Office support (phones, faxing, filing)

Medical terminology expert

Familiar with commercial and private insurance

carriers

Insurance and collections procedures

OASIS billing and coding

Understands insurance benefits

Office management professional

Close attention to detail

AWARDS

Dean' List, Fall 2009-Spring 2010

Cum Laude 2010

Member of the Honor Society of Theoretical Application Projects Employee of the Year, Southern Maryland, Health

11/2016 - Current

Patient Access Coordinator

United Medical Center: Emergency Room - Washington, DC Responded appropriately to the physical, emotional and Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed. Entered orders into the EMR system efficiently and without errors. Prepared patient charts accurately and neatly for the clinic. Pre-certified medical and radiology procedures, surgeries and echocardiograms. Resourcefully used various coding books, procedure manuals and on-line encoders. Prepared patient charts, pre-admissions and consent forms as necessary. Maintained strict patient and physician confidentiality. Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable. Managed and updated donor information in databases. Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing. Updated patient financial information to guarantee accuracy. Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).

Maintained updated knowledge of coding requirements, through continuing education and certification renewal.

01/2008 - Current

Practice Administrator

MEDSTAR MEDICAL GROUP - Washington, DC

Oversee daily operations, designing policy and procedures and instituting to ensure customer satisfaction. Collaborates with Human Resources, creating plans and implementing decisions. Analyzes billing and enables accurate ICD 9 coding. Guide staff and regulate office systems.

Create organizational plans and objections, identifying needs of patients in assistance with the Director of Operations.

Hires, trains, and supervises employees and evaluates performance. Maximized a multitude of related services such as outpatient care and follow-up by consulting administrative staff, clinical, and physicians.

01/2000 - 01/2007

Medical Assistant

MEDICAL & SURGERY CLINICS - Upper Marlboro, MD

Facilitate staff growth by identifying skill levels for key positions. Orchestrated collection of blood specimen(s) and prepared for testing. Executed routine laboratory tests and sample analysis. Examined records for accuracy ensuring regulations and compliance. Administered general office duties such as greeting and documenting patient's arrival, managing phone system, dictation, and others.

Enabled appropriate treatment rooms for patient examinations, maintaining neat and clean appearance. Interviewed patients, discovering necessary medical information and measuring vital signs, weight, and height, charting test results.

Authorized drug refills, producing prescription information for pharmacies. Supported non-physician management positions in other clinics by filling in gaps. 01/1989 - 01/2000

Certified Medical Assistant

Darden, MD

Medical Records Specialist

EDUCATION

2010

Bachelor of Science: Business & Health Systems Management Potomac University - Washington, DC

Cum Laude, Dean's List Fall

Certified Medical Records Technician:

Healthcare, Virginia School of Business - 1986

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