P a g e * *

Roderick Williams

Junior System Administrator

adrp9o@r.postjobfree.com • +1-214-***-****

LinkedIn URL • Mansfield, TX 76063, US

Summary

Accomplished and technically-sophisticated individual with hands-on experience managing and streamlining network and system administration operations.

Ability to analyze, determine, and implement adjustments to ensure software, hardware, servers, and networks run smoothly. Solid capability to setup, configure, and maintain network equipment for both internal company and external customers. Skilled in maintaining Active Directory infrastructure. Excellent experience of installing, testing, troubleshooting, and maintaining servers, network hardware, workstations, laptops, mobile devices, and software products. Sound understanding of planning and executing disaster recovery procedures. Expert in planning and executing projects from conception to conclusion in fast-paced and deadline-driven environments. Proficient in overseeing and supporting the day-to-day operation of computer systems and networks. Exceptional communicator with refined critical thinking skills able to lead multiple tasks effectively.

Areas of Expertise

Virtual Machines / Servers Build / Manage multiple VMs Windows Server 2012 Installation / Configuration Managing Server Roles & Server Shares Building Windows Domains / Domain Controllers Active Directory Users & Computers Account Memberships Management Resetting Passwords AD OU Structure Management Group Policy Management GPOs Creation & Management Deploy Software / Files VIA GPO Technical Proficiencies

Operating Systems: Windows 10 / Windows Server 2012r2 Data Center / Windows Server 2019 Data Center Applications: Microsoft Active Directory / Group Policy Management / Microsoft Office Suite 2010 & 2013

Hardware: Dell Laptops & Workstations / HP Laptops Programming

Languages:

Batch Files / Power Shell

Career Experience

Oncor Electric Delivery - Fort Worth, TX Feb 2019 – Present Senior Desktop Support Technician

Deliver technical and functional support to a broad range of users through phone, email, chat, and client facing. Utilize industry best practices to troubleshoot and repair of network servers, routers, and cables. Improve operational performance by responding to high priority system problems and implementing appropriate corrective actions. Support in on-boarding clients, including hardware, software and systems installation hardware and software. Provide application support for mobile hardware, including tablets and smartphones. Asses and mitigate network, printer, device and software issues. Perform as administrator of domain and network systems. Observe servers' performance locally and remotely.

Ensured uninterrupted operations by identifying by analyzing, and resolving hardware, software, and application issues.

Enhanced operational efficiency by deploying new systems and performing life cycle decommissioning of old systems.

Installed and replaced peripheral devices on Dell client PCs and laptops. P a g e 2 2

Resolved Microsoft OS issues on Windows 7 and 10 Pro along with setup and troubleshooting.

Used Active Directory manage user and computer accounts.

Created shared folders for individual domain users.

Performed systems backups, archiving, and disaster recovery.

Formed and maintained user accounts, devices, groups, and organizational units in Active Directory. Legacy Bank - Plano, TX June 2018 – Jan 2019

Migration Technician

Organized and configured new and existing desktops and laptops to new Windows 10 64-bit operating system. Used SCCM to re-image existing hardware. Completed the user’s data migration after upgrading of operating system. Maintain ownership of tickets and ensure high level of customer satisfaction.

Verified successful upgrade through Testing post migration.

Managed inbound calls and e-mails for upgraded machines post migration.

Met the service level agreement standards for the department.

Provided upgrade support for both in house developed and 3rd party applications. DFW Flight Safety International. - Dallas-Fort Worth, TX Nov 2017 – May 2018 Desktop Support

Installed, tested, troubleshoot, and maintained servers, laptops, workstations, mobile devices, network hardware, and software products. Interacted with other technicians, operations, and customers and recommended effective strategies regarding operating procedures, analytical approaches, and configuration options.

Adhered set process and procedures to plan, install, test, and implement computer system hardware and software technologies.

Guided and trained end-users, both on a scheduled basis, and “as needed”.

Analyzed technical problems and communicated complex initiatives to regional IT managers and appropriate contacts within in designated sites.

Ensured accurate implementation and maintenance of network security and audit procedures. Additional Experience

Desktop Support/System Administrator Department of Veteran Affairs Arlington, TX, Sep 2016 - April 2017 Education

Bachelor's Degree in Business Information Systems

DeVry University-Irving - Irving, TX

Certifications & Courses

Windows Server 2012 System Administration

Windows Server 2019 System Administration

System Administration and IT Infrastructure Services by Google on Coursera Information Security Role-Based Training for System Administrators Microsoft Exchange Mailbox Administration

Contact this candidate