Kathryn L. Belanger

**** ****** ***** **. ** Unit 202 Kentwood, MI 231-***-**** adrp95@r.postjobfree.com

Profile

An accomplished results-driven Customer Service professional with twelve years of experience providing top-quality service. Adept at utilizing my service professionalism in any industry. Ability to handle interactions with customers in-person, over the phone and online with a polished, professional and friendly demeanor. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as exceeding company expectations. Energetic and enthusiastic self-starter ready to take on new opportunities and challenges.

Skills & Abilities

·Mediation and problem resolution

·Client relationship building

·Excellent interpersonal and communication skills

·Poised under pressure

·Team building and training

·B2C and B2B sales

·Quality assurance

·Inventory management

·Analytical and critical thinking

·Microsoft Office Suite

·Fun and energetic

Work Experience

LogicData Customer Success Manager September 13, 2021 – Present

Processing orders into AX System

Tracking down pricing and making corrections when necessary

Helping with Forecasts for the Sales Dept. and main office in Austria

Handling customer complaints

Working w/warehouse crew to expedite and track shipments.

Weekly Operation Team meetings

Updating Sales Reports

Maintaining customers electronic files

GRAND POWER SYSTEMS CUSTOMER SERVICE REPRESENTATIVE PRESENT

·Process Orders / Expedite Orders

·Expedite Orders

·Coordinate new parts w/Engineering.

·Handle customer complaints

·Attend Production Meetings / Meetings w/customers.

·Review pricing on components

·Labor reporting

·Help outside sales force.

·Invoicing

·End of the day report (Sales/Bookings)

ANDERSON GLOBAL ADMINSTRATION CUSTOMER SERVICE APRIL 2011 – JAN 2021

·Prepare quotations

·Special sales projects

·Electronic document handling

·Office management

·Corporate meeting planning

·Facilitate employee review process

·Labor reporting

·Arrange corporate travel

EVEN & FRANKS ADMINISTRATION JULY 2009 – MARCH 2011

·Office management

·Billing

·Document handling

·Scheduling

·Answer and route calls

MANUFACTURERS SUPPLY CUSTOMER SERVICE FEBRUARY 2008 – JANUARY 2009

·Customer Service Inside sales

·Quote and order management

·Problem resolution

·Outside sales collaboration

AEROTEK E-COMMERCE SPECIALIST SEPTEMBER 2006 - FEBRUARY 2008

·E-Commerce order to cash management

·Returns management

·Problem resolution

·Vendor management

Education

UNIVERSITY OF MICHIGAN

MICHIGAN COMMUNITY COLLEGE

ASSOCIATE IN ARTS IN HOSPITALITY MANAGEMENT JUNE 2011 BIGTOWN COLLEGE, CHICO, ILLINOIS

Activities and Interests

Theater, environmental conservation, art, hiking, skiing, travel

References available upon request

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