Customer Service Administrative Clerk
Resume:
Melanie M. Hornung
N**** DeNeveu Ln
Fond du Lac, WI 54937-9669
*******.*********@*****.***
CAREER OBJECTIVE
To assist your company in achieving excellence utilizing my communication, computer, and customer service skills. Working with team members who help each other to accomplish a mutual goal.
SKILLS
Technology and Software Tools
Operates P.O.S. and other embedded devices, including laminating machines, phones, & printers
Experienced in MS Word, Excel, PowerPoint, Access, Publisher, and Libre Office equivalents
Typing speed 45 wpm 98% accuracy 10-key: 135 KPM 100% accuracy
Trained in computer network troubleshooting and network security awareness
Fluent in Windows OS and Ubuntu Linux
Understands virtualization and operates VMware Workstation
Familiar with server environments and server OS
Uses video conferencing tools such as Zoom, MS Teams, & Skype
Customer Service
Answers multi-line phones with excellent interpersonal & organizational communication skills
Communicates face-to-face with confidence and vigilance
Eager to assist clients and solve problems under pressure
Team worker to ensure optimal communication and resolutions
WORK EXPERIENCE
02/2021 – 07/2021 Administrative Clerk ResourceMFG High Point, NC
Take pictures frames of various dimensions & quantities as part of the Contract team in a fast-paced diverse Environment. Enter the information into the applications. Connect with the clients.
11/22/2020 – 12/31/2020 Laboratory Assistant Express Professionals Bellingham, WA
Worked in a Laboratory, sorting tests in groups to be run in a timely manner.
Prepare and send Emails, talk to clients and customers on the phone.
11/14-01/15 CSA & Cashier (seasonal) Kohl’s Department Store Bellingham, WA
Organized products into departments, greeted customers throughout the store, assisted customers with finding merchandise.
EDUCATION
01/2019-03/2020 Whatcom Community College Bellingham, WA
CIS/Cybersecurity
09/2014-06/2018 Whatcom Community College Bellingham, WA
Business Administration Degree
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