Remote Customer Service Professional
Resume:
CYNTHIA
RIVE
********@****.***
Montesano, WA 98520
Dedicated Customer Service professional with extensive experience. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with a outgoing and positive demeanor. Focused on surpassing expectations and driving team results.
PROFESSIONAL SUMMARY
JONES & JONES COMMUNITIES - Assistant Property Manager Woodland Hills, CA • 05/2017 - 08/2021
XIRCOM CORPORATION - Executive Account Manager
Newbury Park, CA • 10/2007 - 02/2017
TENAYA LODGE AT YOSEMITE - Assistant Front Desk Manager Fish Camp, CA • 06/2001 - 07/2005
WORK HISTORY
• Showed units to potential tenants.
• Kept accurate records of all residents.
• Trained and motivated leasing staff.
• Established strong, professional relationships with residents. Handled all customer services requests and maintained resident database.
•
• Exceeded quarterly sales goals & identified lucrative leads Managed and developed new accounts to maximize revenue potential.
•
Customer service, data entry, inside sales, forecasting, goal setting and performance reporting.
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• Oversaw front desk staff and employee scheduling. Coordinated with general maintenance, housekeeping and security to maintain superior customer service.
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• Night audit, reservations, checked guests in & out. SKILLS
• Team Leader
Call Volume and Quality
Metrics
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• Discreet, Reliable and Honest.
Excellent Verbal & Written
Skills
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Data Entry & Customer
Service Expert
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• Performance Evaluations
• Microsoft Office Suite
Employee Interviews &
Resume Screening
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Administrative and Office
Support
•
REMOTE work experience 5+
years
•
Moorpark College
Moorpark, CA • 06/1993
Associate of Science
EDUCATION
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