Service Representative Administrative Assistant
Resume:
JENNIFER WHITE
******.*************@*****.***
SUMMARY Results focused healthcare professional with strengths in customer relations. Proactive leader with strengths in communication and collaboration. Adept in managing concurrent objectives to promote efficiency and influence positive outcomes. Talented liaison between the Direct Care Worker, Consumer and MCO to ensure harmony between all offices. Provide yearly training modules for Direct Care Workers to further strengthen skill set and meet requirements as set for by the PA Department of Health. Make sure all updates as presented by PA (DOH) Department of Health are enforced.
SKILLS
*Direct Care Worker Trainings *Verbal and Written Communication
*Contract Negotiations *Training and Onboarding of New Hires
*Performance Evaluations *Conflict Resolution
*Detail Oriented *After Sale Relationship Building
*Assessments *Care Plans
*Incident Reporting *Monthly Wellness Checks of Consumers
EXPERIENCE
ADMINISTRATIVE ASSISTANT – 11/2010 - PRESENT
QUALITY CARE 4U HOME CARE, EMMAUS, PA
*Perform monthly wellness checks for government consumers and provide one call conflict
resolution.
*Successful submission of incident reporting through Area on Aging and other internal
organizations as prescribed by the PA (DOH) Department of Health.
*Act as liaison for consumer and HMO to trigger new assessments as needed for Consumer.
*Review consumer medical documentation.
*Perform assessment on intake of consumer to include, create record, care plan, ADL’S AIDL’s
*Generate new business by reaching out to prospective clients via email, telemarketing and
presenting meet and greets.
*Work closely with company Administrator and internal staff to coordinate marketing activities
focused on successful promotion of home care services.
*Increased sales by 75% during tenure through sales driven initiatives.
CUSTOMER SERVICE REPRESENTATIVE 5/2002 – 9/2010
WACHOVIA BANK, ALLENTOWN, PA
*Deescalate problematic customers through (1) one call resolution.
*Educate customers on new savings opportunities
*Tasked to write the script content for the newly launched Way-To-Save campaign
*Achieved continuous 300% of sales quote monthly on newly formed (UMLA) Upper Middle Local
Affluent team
*Fully presented all products with benefits and features to maximize customer retention.
*Set up and activated customer accounts
EDUCATION SONOMA COLLEGE – TRAVIS AIR FORCE BASE
ASSOCIATE OF ARTS
BUSINESS – 8/1987
UNITED STATES AIR FORCE
KEELSER, MS
CERTIFICATE IN BUSINESS – 1984
PROFICIENT USE OF MICROSOFT WORD, EXCEL, POWERPOINT, SALESFORCE
NOTABLE EPERIENCE INDIANA UNIVERSITY
FINANCIAL COUNSELOR 1995 - 1999
Medicaid Applications
Financial Arrangements for Open Balances
Insurance Verification
Prior Authorization for In Patient Stays
One Call Resolution of Patient Queries
ST LUKES HOSPITAL
IN PATIENT FINANCIAL COUNSELOR 1999 - 2002
Medicaid Applications
Financial Arrangements for Open Balances
Insurance Verification
Prior Authorization for In Patient Stays
One Call Resolution of Patient Queries
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