*** ***** ***, *******, **, *****

830-***-**** adrp4x@r.postjobfree.com

Naomi Sanchez

RESUME PROFILE

Determined and optimistic loan officer with 7+ years of experience. Eager to help clients with their financial and credit building needs. Awarded with monthly bonuses for being able to maintain delinquent accounts and for loan growth within company. Passionate about building sustainable customer service relationships and loyalty.

PROFESSIONAL EXPERIENCE

Goldstar Financing

10/2015 – Current

Contact Information : 830-***-****

Teller II

Gathering information for application process, verifying employment, and calculate income.

Run credit checks to verify eligibility of signature and title loans.

Maintain organization and confidentiality of client files and personal records.

Answering multiple phone lines to assist client with any questions obtaining loan account info, payments

online, payments history, etc. all while providing professional customer service

Responsible for managing up to two hundred accounts per employee,maintaining deliquency of payments

and updates on customers account.

Adhere to opening and closing procedures that consist of bank runs, balancing till, balancing check book,

and deposits at end of business day

Cash America Pawn- Seguin, TX

11/2011 – 10/2015

Contact Information : 830-***-****

Teller I

Balanced my designated cash drawer, making zero mistakes during nearly five years of service.

Ensured customer satisfaction with patience, open-mindedness, and a positive attitude.

Followed safety-deposit box procedures and participated in all dual-control functions.

Licesenced pawnbroker, customer service is main priority, handling cash out of till, filing paperwork.

Estimate pawn or pledge value of articles, for example jewelry, cameras, and musical instruments, and lends money to customer: Examine article to determine condition and worth.

Weigh gold or silver articles on coin scales or employs acid tests to determine carat content and purity to verify value of articles. Inspect diamonds and other gems for flaws and color, using loupe (magnifying glass).

Assign pledge value to article based on knowledge of values or listing of wholesale prices. Reject articles in unsatisfactory condition or having no pledge value. Issue pledge tickets and keeps record of loans.

Compute interest when pledges are redeemed or extended. Sell unredeemed pledged items. Also assists customers in payday loans, payment refinancing, and extensions.

File Help maintain a clean and organized environment. Also required to work at a fast pace

EDUCATION

Seguin High school – Diploma

ADDITIONAL SKILLS

Efficient with product knowledge and services

Competency of basic computer software applications

Able to type 80 WPM

Self motivated and prepared for logical and well reasoned problem solving

Able to adjust to abrupt change, managing multiple tasks in a fast paced environment

Contact this candidate