Service Representative Customer
Resume:
JAMIE LAWRENCE
*** ***** ******, *********, ** **440 863-***-**** *************.**@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional with 4+ years of healthcare industry experience. Accustomed to working with vulnerable populations in environments where accuracy and accountability are essential. Consistently model and inspire high levels of integrity. Follow policies, procedures, and guidelines to assure consistent quality.
Communication Skills: Demonstrated ability to convey thoughts and express ideas effectively – verbal and written.
Attention to Detail: Consistently provide and collect accurate information.
Organized: Efficiently manage time, workload, and resources.
Time Management: Manage time and priorities to meet goals and deadlines.
PointClickCare Cloud-Based Electronic Health Record (EHR)
Microsoft Office Applications – Word, Excel, and PowerPoint
Video Communication Technologies: Zoom and Google Duo
High Academic Honors Recognition / Awards: Honor Roll
KEY QUALIFICATIONS
Community Resources Public and Community Health Systems Program Planning
Interview Techniques Delivery of Services Program Management Social Programs Family Dynamics
Diversity Cultural Diversity Human Behavior Social Welfare Values and Ethics Advocacy Counseling
Case Management Social Services Healthcare Delivery Vulnerable Populations Wellness Crisis Intervention
Crisis Response Intervention Strategies Behavioral Health Intervention Evaluation Methods Self-Care
Medical Terminology HIPAA Compliance Interpersonal Professional Communications
Allied Healthcare Health and Human Services Anatomy & Physiology Pathophysiology
EDUCATION AND CERTIFICATIONS
Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2021
Putnam County High School Diploma, 2012
American Heart Association Basic Life Support (CPR and AED) E card code #215*********
State of Florida Department of Health Certified Nursing Assistant (CNA) CNA-346102
VOLUNTEER EXPERIENCE
Clewiston Cougars Mid Florida Youth Football – Clewiston, FL 03/2021 – Present
Volunteer – Team Mom
Communicate effectively with parents and ensure each player’s file has all accurate and signed documents.
Maintain positive attitude; show respect to all those with whom there is contact while performing duties.
Demonstrate appropriate behavior at all times; observe and promote all rules and regulations.
PROFESSIONAL EXPERIENCE
Complete Home Care – Boca Raton, FL 04/2018 – Present
Home Health Aide
Checked vital signs, assisted with activities of daily living - personal hygiene, mobility, exercises, and feeding.
Answered inbound phone calls and directed to requested individuals.
Handled light housekeeping duties, prepared meals, and ran errands.
Completed daily logs documenting patient condition, changes in behavior, and activities.
Maintained a safe, secure, and healthy environment.
Oakbrook Health and Rehabilitation – Labelle, FL 05/2017 – 07/2018
Certified Nursing Assistant
Assisted with activities of daily living - personal hygiene, mobility, and feeding.
Took and recorded vital signs and performed services in a timely and professional manner.
Answered inbound phone calls and provided transportation to medical appointments.
Documented and reported changes in patient habits, condition, and activities – PointClickCare Cloud-Based Electronic Health Record (EHR).
Subway – Clewiston, FL 09/2016 – 05/2017
Crew Member / Customer Service Representative
Performed a variety of tasks including food production and serving customers at the cash register.
Processed transactions and accepted payments.
Trained employees and answered inbound phone calls.
Maintained clean and organized workstation and guest area.
Worked in a team environment and communicated effectively with managers and co-workers.
Discovery Day Academy – Clewiston, FL 02/2016 – 09/2016
Teacher’s Assistant
Assisted the classroom teacher in the general supervision and management of the children and the implementation of the daily program.
Remained sensitive to the needs of others and related well with children and co-workers.
Documented daily attendance and quarterly developmental assessments and answered inbound phone calls.
Sonny’s BBQ – Clewiston, FL 12/2014 – 02/2016
Server / Cashier / Customer Service Representative
Took orders accurately, and entered orders using point of sale computer system.
Stayed familiar with menu items, advised patrons of specials, and answered questions.
Completed opening and closing duties, stocked supplies, accepted payments, and operated cash register.
Worked as a team to meet and exceed guest expectations.
Managed time efficiently to deliver food and beverage items in a fast-paced environment.
El Agave – Eatonton, GA 06/2014 – 12/2014
Server / Customer Service Representative
Promptly took and delivered guest’s food and beverage order ensuring quality and accuracy.
Accepted and processed customer payments.
Attended to guest during the entire dining experience.
Maintained cleanliness and organization of restaurant.
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