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Customer Service Student Leader Accounting

Location:
Yuma, AZ, 85364
Salary:
$15.00/hr
Posted:
July 13, 2022

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Resume:

MARIO JARAMILLO

760-***-**** adrp0t@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

•Nine years experience in business (A/R, billing, collections, purchasing)

•Four years experience in personal relations (sales, customer service, management)

•Strong quality control skills

•Detail-oriented, strong work ethics, dedication, and high integrity

•Capacity to manage multiple systems and programs

•Adapts well to new and challenging situations

WORK OF EXPERIENCE

February 2021 - October 2021 Arizona Department of Economic Security Yuma. AZ

ADJUDICATOR

Responsible for reviewing claimant and employer information regarding pending unemployment insurance claims and making a determination of claimant eligibility based off of evidence provided, in accordance to Arizona state laws and regulations.

* Became key member of new team created as the COVID-19 pandemic diminished, working

remotely than in office, providing excellent service towards both consultants and companies.

* Received many accolades from claimants and management regarding my diligence and

follow-through in reaching a fair and just decision in a timely manner.

November 2019 - December 2019 Bloomingdale’s San Diego, CA

FULFILLMENT ASSOCIATE

Responsible for fulfilling all online orders, which include both delivery and pick-up orders that are submitted via the company website, and ensuring all products are packaged and presented in a way that exhibits the quality expected by both the consumer and the company.

* As a seasonal employee, showed strong comprehension of online order policies and

procedures within a short amount of time and exceeded daily expectations.

* Helped train fellow seasonal employees in order to maintain company goals and promote

a more efficient work environment.

July 2019 - October 2019 MUN CPAs & Associates Sacramento, CA

OFFICE ADMINISTRATOR

Responsible for aiding the tax accountants and audit team, handling multiple clients

while maintaining excellent customer service. I was depended upon to make sure all

taxes were filed on time as well as follow up with the audit team to make sure they

got all the confirmations necessary to complete their assignment.

* Maintained 100+ accounts during tax season

* Helped train auditors in confirmations regarding their assignments

* Helped re-organize the system in between two regional offices

Nov 2018 - July 2019 J Productions Vacaville, CA

BUSINESS DEVELOPMENT/VENDOR MANAGEMENT

Responsible for establishing and maintaining positive business relationships with over 300 exhibitors and vendors that participate in the company’s various trade shows throughout the year while providing key support in all logistical and financial responsibilities involved in order to produce a successful event.

*Aided company owner in better organizing her financial records within Quickbooks and streamlining her financial practices to ensure accurate and complete accounts.

*Offered enough support to encourage company growth by facilitating more shows throughout the year, both within and outside the Vacaville area.

*Received great acclamation for the Spring 2019 Home & Garden Show that took place April 5-7 at our new venue, during which participating exhibitors acquired a great amount of business and the estimated 7,500 attendees experienced an informative event.

Mar 2018 - Jun 2018 Express Pros (Kuni Chevrolet-Cadillac) Sacramento, CA

BUSINESS DEVELOPMENT AGENT

Responsible for calling potential clients that have shown interest in purchasing, leasing or upgrading a vehicle in order to schedule an appointment to speak with a salesperson and at times took initiative in the sales process to ensure the customer has a comfortable and trustworthy experience throughout.

*Established positive and lasting relationships with clients by setting a strong foundation in the sales process for each individual during the initial phone call.

*Encouraged a successful transaction between salesman and client by providing both parties all available information pertinent to the sale and following up for feedback.

Mar 2017 - Feb 2018 Aston Carter (Sefnco Communications) Sacramento, CA

JUNIOR ACCOUNTANT

Responsible for processing invoices and remote deposits, researching unapplied invoices in order to apply them the proper accounting, reviewing project contracts and invoices to ensure all expenses are accurate and paid accordingly and updating account information for each vendor within the ledger.

*Quickly became an integral part of the accounting team by updating vendor accounts and reorganizing vendor files for easier access at the beginning of the fiscal year.

*Handled and processed project contracts involving up to five different contractors and invoices pertaining to projects over $15,000 in revenues and expenses.

*Strongly encouraged open communication between contractor and company to ensure proper invoicing and payment and, thus, a positive business relationship.

Mar 2016 - Feb 2017 Vinyl Designs, Inc. Sacramento, CA

TELEMARKETER

Responsible for making over 500 cold calls per day in order to obtain at least 3 secured leads, per quota, for home improvement company in order to allow contractors and representatives to assess the exterior of their homes at no cost with the intent of upgrading their windows, paint or patio coverings.

*Adapted well to the high-paced, high-pressure environment of cold call sales

*Maintained a calm and friendly attitude with the variety of responses from homeowners receiving a telemarketing call in order to maintain a quality of great customer service.

*Exceeded quota on multiple occasions, thus receiving weekly and monthly

Mar 2015 - Mar 2016 Universal Staffing (Monterey Bay Aquarium) Monterey, CA

ACCOUNTS PAYABLE TECHNICIAN

Received all incoming invoices and followed them through approval process for payment, while working directly with executive staff to ensure all outgoing cash flow is concise, concrete and approved. Also, took on the position of Contract Administrator to help support new operating software integration while diminishing payroll costs.

*Great experience with accounting procedures involved in the Non-Profit spectrum.

*Took the lead as host of the annual budget meeting, building budget binders and ensuring the schedule is kept promptly.

*As Contract Administrator, facilitated the approval of any and all projects to take place on the aquarium grounds for which MBA may have any liability and ensured all paperwork and approvals are received, reviewed and approved by both parties prior to moving forward.

July 2014 - Oct 2014 Aerotek (Columbus Foods, Inc.) Alameda, CA

COSTING SPECIALIST

Responsible for aiding Columbus Foods in updating the current costing information into the new fiscal year, including new formulas for creating all products and collaborating with all parties involved to ensure certain expectations were met.

*Was directly hired as a temporary employee due to past experience and knowledge of the systems used to ensure an expedited update and transition for the company.

*Worked directly with the Costing Director to aid in ensuring all formulas, prices, and materials were used in the most efficient way possible.

*Assisted in implementing new processing system from Adage to Optiva, which included contacting suppliers for ingredient cost information, as well as countries of origin.

2013-2014 Kenneth Cole/Calvin Klein Livermore, CA

SALES ASSOCIATE

Responsible for ensuring daily sales goals are reached, updating listed prices according to changing promotions, while going to school, fulfilling special orders for customers via inter-store ordering system and maintaining an organized and well-maintained work environment with providing excellent customer service.

*Supported a small, but powerful team of employees in reaching daily sales goals and ensuring a positive customer experience

*Promoted to Lead Cashier position within one month of employment.

*Selected to further support team in Milpitas during corporate review to ensure positive critiques from the corporate level.

*Adapted to multiple changes in management as the store underwent structural changes.

2010-2013 Accountemps (Robert Half, Inc.) Pleasanton, CA

TEMPORARY ACCOUNTING AGENT

Served as a temporary employee for accounting firm and performed various

accounting, financial, and administrative tasks with main focus in aged receivables.

*Recovered over $100,000 in misapplied payments for Columbus Foods, based in Hayward, CA from March to September 2011.

*Created and implemented training modules for warehouse production for Columbus’ new San Francisco warehouse from September to October 2011.

*Handled collections for over 150 vendors for Quail Electronics based in Livermore, CA from October 2011 to January 2013.

2009-2010 US Sunlight Corporation Livermore, CA

ACCOUNTS RECEIVABLE REPRESENTATIVE

Responsible for researching and correcting all discrepancies found within vendor

payment for acquired sales of starter company.

*Proactively connected with key vendor personnel to curtail outstanding invoices and credit due.

*Implemented previous experience into new environment to improve collections process and standard of business.

*Appointed as marketing intern and executed marketing campaign that led to a dramatic increase in sales.

2006-2007 HammerNetwork/Amarr Garage Doors Pleasanton, CA

PURCHASING AGENT

Responsible for purchasing all hardware and materials required to facilitate garage

door installations and repairs nationwide.

*Implemented key operational processes throughout the multiple transitions necessary from an Access lead database to a full enterprise solution system (CCRMP).

*Coordinated resolution with customer, installer, and distribution centers to get replacement parts to ensure a rapid response and/or resolution, increasing customer confidence and loyalty.

*Selected as a member of key training personnel to transfer company operations to new location in Lawrence, KS

2004-2006 HammerNetwork/Amarr Garage Doors Pleasanton, CA

ACCOUNTS RECEIVABLE REPRESENTATIVE

Responsible for researching and correcting all discrepancies found within vendor

payment for acquired sales.

*Recovered $150,000.00 in outstanding debt within two-year period.

*Recognized recurring discrepancies/losses and implemented processes to prevent them in the future.

*Streamlined collections process ensuring faster turnaround time for closing payment.

2004-2008 Pow Wow Paradise Coffee & Smoothies Livermore, CA

CO-OWNER/OPERATOR

Responsible for all business sales, operations, and liabilities.

*Successfully started and maintained small cafe business during summer events for over four years.

*Researched and successfully executed the creation of multiple innovative espresso and smoothie beverages, increasing customer base and satisfaction.

*Increased profit through thorough cost analysis and profit-maximizing practices.

EDUCATION

2010-2013 University of California, Berkeley Berkeley, CA

Political Economy

*BS in Political Economy

2007-2010 Las Positas College Livermore, CA

Business Administration

*AA in Business Administration with High Honors

*AA in Liberal Arts with High Honors

*Student Leader: ASLPC Executive Officer (Two-Terms), AGS Honor Society VP,

Native American Club President

2003-2005 Chabot College Hayward, CA

General Education w/ Accounting Emphasis

*Took on challenge of a new environment to broaden academic profile



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