JOWOLRY FLEMING

*** ******** ** *** ***, Dothan, Alabama, 36303 • 334-***-**** • adroyi@r.postjobfree.com Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic. Product merchandising, payment processing, and cleaning knowledge. Communication skills

Conflict resolution techniques

MS Office proficiency

Superior customer service

Medical Insurance Billing - Some college (No degree) Florida Career College - West Palm Beach - West Palm Beach, FL Child Development - Some college (No degree)

Wallace Community College - Dothan, AL

Nursing - LPN Certificate - 2015

Wallace Community College - Dothan, AL

High School Diploma - 2010

Dothan High School - Dothan, AL

Security Officer - October, 2021 to Present

DSI Security - Dothan, Alabama

Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities. Kept track of employee activities and ensured that they complied with security regulations. Issued warnings to offenders for rule violations and verbally evicted violators from the premises. Alerted law enforcement to suspicious activities and people. Patrol the hospital grounds, ensuring the safety of all visitors and employees. Used effective time management when it came to personnel and security asset coordination and accountability. Ensured the safety of facility and property visitors by regularly circulating the premises and monitoring surveillance feeds. Checked the identification of everyone who entered and exited the facility to eliminate unauthorized visitors. Was in charge of daily monitoring and patrolling of buildings, grounds, and construction sites. Moved around the facility and among customers to keep an eye on any potential security threats. Professional Summary

Skills

Education

Work History

Cashier - September, 2021 to October, 2021

Dollar General - Dothan, Alabama

Credit cards, checks, gift cards, and coupons were all processed by me. Educated customers about all promotions to increase sales. Immediately informed the manager of any accidents, injuries, or unsafe working conditions. Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans. Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls. Trained team members to work as cashiers in accordance with company policies and procedures. By highlighting target merchandise with strategic promotional approaches, I was able to consistently meet upsell goals. Helped customers by answering their questions and completing their requests. Used cash registers and POS systems to request and record customer orders and compute bills. Counted cash in the register drawer to keep the register balanced at the start and end of each shift. Efficiently and accurately processed a large number of transactions. Was in charge of arranging and stocking all merchandise in my department I was assigned to. Handled POS transactions such as checks, cash, credit card purchases, and refunds. Kept well-stocked cashier lanes and store shelves to promote strong sales. Greeted them and gave them product information as customers entered. Served the needs of more than enough customers in a busy fast paced environment. Greeted customers with a smile and offered prompt and dedicated assistance. Provided attentive and skilled assistance to all customer needs. Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors. Cashier - August, 2021 to September, 2021

Murphy USA - Dothan, AL

Credit cards, checks, gift cards, and coupons were all processed by me. Clean and close the shop on a regular basis.

Helped customers get discounts by verifying the validity of coupons and applying credits to orders. Communicate with management in a clear and concise manner. Put things on shelves and organize them.

Identified damage to items and collaborated with the supervisor to ensure that returns were processed quickly. Making sales referrals, cross-selling products, and introducing new ones are all things I do. Keep track of my cash accounts on a daily basis.

Am in charge of issuing receipts, refunds, change, and tickets. Customers received directions and recommendations from me. Am able to work in a fast-paced, high-pressure environment. Label items with accurate prices and make sure that any price changes are handled quickly. Gathered and scanned coupons to deduct automatically from the total. Am familiar with and proficient in the use of safe food handling techniques. Ensured that customers and team members were safe by responding quickly and efficiently to spills and biological concerns. Assisted customers by answering questions and fulfilling requests Restocked, arranged, and organized merchandise in the front lanes to increase product sales. Developed and maintained positive working relationships with others to achieve business objectives. Promptly and professionally responded to general inquiries from members, staff, and clients. Trained new team members on how to use the POS system, customer service strategies, and sales objectives. Customer Service Manager - December, 2020 to April, 2021 Roses Discount Store - Dothan, Alabama

Took advantage of several upsell opportunities with new and potential customers Provided friendly, knowledgeable service and support in response to customer requests. Deal with customer service issues and complaints.

Welcomed, greeted, and assisted customers.

Followed up on client requests for problem resolution. Am in charge of supervising the customer service department and ensuring that the company or corporation provides the best possible customer service.

Stock Associate - August, 2020 to October, 2020

Walmart Supercenter - Dothan, AL

Looked through shelves and product cases for expired, outdated, or spoiled items. Conducted inventory inspections on a regular basis and reported items that were out of stock. Kept up with available products, store promotions, and customer service policies to become a better shopper. Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays. Followed safety protocols when transporting merchandise to different areas of the store to avoid item damage. Demonstrated strong communication skills as well as an understanding of the requirements for processing packing slips. Blocked and faced products on displays and shelves in accordance with company policy. Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products. Aided customers by quickly locating items, resulting in a increase in store satisfaction. Ensured that team members communicated effectively. Kept well-stocked cashier lanes and store shelves to promote strong sales. Provided detailed product information and answered customer questions. Organized warehouse and stockroom areas using forklifts and pallet jacks. Went through the shelves and removed any products that were defective or expired. Assisted the maintenance team in organizing and cleaning the warehouse, stockroom, and store near the end of the shift. Hospital Housekeeper - February, 2020 to May, 2020 Southeast Health - Dothan, AL

Collaborated with patients to determine their needs and deliver service. Got better.

Had an excellent attendance record and was always on time for work. Developed team communications and information for meetings. Used a wheeled cart to transport linens, towels, toiletries, and cleaning supplies for maximum efficiency. Had an excellent attendance record and was always on time for work. Developed team communications and information for meetings. Meticulously dusted all of the furniture and fixtures. Mixed, used, and stored hazardous chemical cleaners properly to reduce the risk of injury or illness. Tabletops, chairs, and condiment containers were all wiped down. Lifted supplies, equipment, and heavy furniture with hand trucks or by hand. Oversaw inventory supplies, including cleaning products, and submitted lists to supervisor for items that needed to be reordered right away. Kept optimal supply levels in order to meet daily and special cleaning requirements. Cleaning floors, wiping down glass entryways, and collecting trash were among the daily checklists I completed throughout the facilities. Used the proper chemical solutions and equipment to avoid damage to the floors and fixtures. Caregiver - January, 2019 to October, 2019

Southcare Specialty Services - Daleville, AL

Made appointments for clients and accompanied them to them. Increased patient satisfaction by assisting people with personal tasks like dressing and walking. Helped residents with their bowel and bladder movements. Assisted patients in taking care of themselves by teaching them how to use canes or walkers properly and safely. Was in charge of daily activities and offered assistance when necessary. Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting. Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines. Contribute to a positive living environment in order to improve the quality of life of my clients. Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books. Assisted with household tasks such as meal preparation, grocery shopping, and cleaning. Service Deli Clerk - April, 2018 to July, 2018

Sun Stop Market - Headland, AL

Handled special orders for event catering and party trays, advising customers on additional items, condiments, and garnishes as needed. Cleaned and sanitized dishes and utensils, ensuring that there were always enough supplies on hand to meet expected customer demand. Increased customer satisfaction by following standard recipes and making adjustments based on individual customer needs. Answered phone calls from customers inquiring about available products and services and assisted them in making informed decisions. Opened new inventory and rotated stock by dates to maintain freshness. Was able to handle frantic, fast-paced situations and agitated customers while remaining professional and calm. Cleaned and sanitized all work surfaces in between food preparations to avoid cross-contamination and adhere to food safety regulations. Kept track of expiration dates, rotated stock, and followed proper storage procedures to keep food from spoiling. Cashier - August, 2013 to April, 2018

Winn-Dixie - Dothan, AL

Credit cards, checks, gift cards, and coupons were all processed by me. Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans. Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls. Trained team members to work as cashiers in accordance with company policies and procedures. Helped customers by answering their questions and completing their requests. Efficiently and accurately processed a large number of transactions. Handled POS transactions such as checks, cash, credit card purchases, and refunds. Kept well-stocked cashier lanes and store shelves to promote strong sales. Greeted them and gave them product information as customers entered. Stayed up to date on sales by reviewing weekly sales circulars and keeping track of price changes. Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift. Provided attentive and skilled assistance to all customer needs. Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors. Wrapped and bagged items for customers to protect them from damage and make them easier to transport.

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