YW

Yoquenna Wilson

407-***-****

adrowu@r.postjobfree.com

**** ******** **,

Daytona Beach, Fl 32117

Professional Summary

A sincere, loyal, focused, and dedicated individual who has a great deal of ambition. Helping others is what I have done for a living for over ten plus years in the medical field. I want to continue helping others in a new field.

Customer Service

Quality Assurance

Client Documentation

Medical Equipment Operation

Health Education

Follow-Up Calls

Microsoft Word and Excel

Electronic charting

First Aid and CPR

Policy Enforcement

Customer Relations

Clerical

Problem-Solving

Case Management

DATA Entry

Relationship Building

Experience

Certified Home Health Caregiver- America's Best caregivers: Aug 2011 Current, Port Orange, Fl

•Monitored patient medications and encouraged them to take medications and nutritional

supplements as prescribed.

•Supported patients with daily activities and attending to personal hygiene, transporting

patients, and assisting them in walking and exercising.

•Monitored intake of food and medication and alerted staff to deterioration in inpatient

conditions.

•Resupplied patients with personal hygiene items like towels, soap, and toilet paper.

•Responded appropriately to family members when discussing patient care and instructions for

discharge.

•Responded appropriately to symptoms and behavior.

•Helped patients with daily living requirements by bathing, dressing, and assisting with mobility

needs.

•Supported the social and emotional needs of patients by providing caring companionship.

•Maintained confidentiality concerning the treatment and personal information.

•Lead groups of Caregivers in patient care and coordinating with Hospice.

Customer Service- Babies-R-Us: Oct 2010 Mar 2013, Daytona Beach, Fl

•Maintained knowledge of current sales and promotions, return and exchange policies, and

security practices.

•Completed multiple resets per day to keep merchandise well-organized and presentable.

•Helped customers find desired items and sizes by strongly supporting each person throughout

the buying process.

•Completed opening and closing duties, including counting money, balancing cash drawers, and

making deposits.

•Encouraged customers to sign up for warranties and additional services, consistently exceeding

quotas for add-on sales.

•Instantly connected with each customer to help and promote products.

•Located out-of-stock items for customers with other store locations or by directly contacting

vendors.

•Calculated sales prices and total purchases, and processed cash or credit transactions.

•Maintained revenue by attracting customers with attractive sales displays.

•Collaborated well with team members to carry out daily assignments and achieve team targets.

•Managed daily tasks consistently and sought out opportunities to go beyond requirements and

support business targets.

•Helped managers improve area operations by sharing customer feedback and contributing new

ideas.

•Kept inventory levels optimized and supplies organized for forecasted demands.

•Met targets consistently by working hard and with strong attention to detail.

•Consulted with customers to understand desires and suggest best products to meet needs.

•Ordered, organized, and rotated supplies.

Cashier- Hardee's: May 2008 Jan 2010, Port Orange, Fl

•Processed cash register transactions by inputting product costs and giving back change.

•Answered questions regarding menu items.

•Greeted all customers and provided prompt and friendly service.

•Processed checks, debit and credit cards, refunds, product coupons, and gift certificates.

•Maintained merchandise displays, including endcaps, floor displays, and aisles.

•Adhered to all cash handling policies and procedures.

•Solved complaints by customers and issued credits for returned merchandise.

•Collected payment for customer purchases.

•Recognized for providing efficient service with high degree of accuracy.

•Counted money in cash drawers at the start of each shift and balanced drawer at the end of

each shift.

•Verified prices and calculated totals using scanners and point of sale (POS) systems.

•Bagged and packaged customer orders and purchases.

•Found ways to improve the customer experience by taking accountability and acting as a store

Brand Ambassador.

Education

2 in-service credits, Supported Living April 2021

Apd – Daytona Beach, Fl

Certificated, Life/Relationship Coaching May 2018

Udemy – Daytona Beach, Fl

Certificated, Phlebotomy Feb 2013

Caring for Other's Daytona Beach, Fl

Certificated, Health Care Sept 2011

Caring for Other's Daytona Beach, Fl

Certificated, Culinary Arts March 2007

Miami Job Corps Miami, Fl

•GPA of 2.9.

•Graduated with distinction.

•Member, Food Committee.

•Member, Health Committee.

•Female Representative, Student Government.

Contact this candidate