Customer Service, Food Safety, shift leader

PROFESSIONAL SUMMARY

CASSANDRA JOHNSON

**** ******* **. *** ***, Olympia, WA, 98506, US + 360-***-**** + *********@****.***

‘A successful manager in my opinion, excel a establishing rapport with new team members and assisting them in

acclimating in the environment, customer needs, and restaurant procedures.

Dedicated to acleving established targets and team goals and has a ack record of sucess.

Recognize for motivating management team members to achieve thee goals and fostering inovative work environments.

Proven leader capable of making dificult decisions and gulding businesses o long-term sucess

“Multiasking expet witha methodical approach

Fluent in sign language Ptsonable and professional communicator.

Proven leadership, operational excellence, and organizational development sil, a wel asa thorough understanding of th

business procedures

Having a vald Food Handles Card and a thorough understanding of food safety, cleaning, and sanitizing procedures.

SKILLS

+ Opening and closing procedures + cas Handling

+ Training program development

+ Safe food handing

+ Employee training

+ Online raining experience

EDUCATION

2008 High School - Albany Options - Albany, OR

+ Bilingual (American sign language)

+ Business marketing

‘Work History

4/06 to 6/09 (mcd's)

11/19 to Present (Taco Bell)

CERTIFICATIONS

Crew Trainer - McDonald's - Olympia, WA

+ Sec a positive example for my teammates by providing high-quality efficent service.

+ Performed a variety of tasks with ite supervision, sch as ash inventory counting the safe et, food inventory inthe

whole sore

+ Responded to customer calls in timely and professional manner,

+ Dealt wi all customer service issues courteously and in accordance with company policies

+ Builta solid reputation fr efficiency and acerac, earning numezousrefeals fom happy customers

+ Kept a perfect attendance record for yeas.

+All customers were greeted with smile, nd I provided prompt and courteous service.

+ Lead by example by providing excellent service ina timely manne to my coworkers.

+ Trained millions new employees by proper procedure while quizzing them along kinda lke atest

+ Ensue that all customers are satisfied with the accuracy, precision, and speed wth which they ae served,

Shift Lead - Taco bell - Lacey, WA,

+ All ny employees were productive and on task in order to met business and customer need, while sil being an

enjoyable work plac, provided superior training and leadership to teams in der to improve performance and assist

‘eam members in meeting their goals maintained a safe working environment by following safety procedures, polices,

and regulations. Mentored new employee's by relaying information on company procedures, safety constructive feedback after job tasks were completed. Provided management with

Inventory and cash office information tough up-to-date daly logs and detailed production reports. Responded to

customer questions and concerns and resolved them.

+ Provided superior training and leadership to team members in oder to improve performance and goals.

+ Maintained a safe working environment by following safety procedures policies, and regulations.

‘+ Mentored new employes by relaying information on company procedures, safety requirements, and training, as well as

providing constructive feedback after job tasks were completed.

+ Provided management with inventory and cas office information though up-to-date daly logs

+ Responded to customer questions and concerns and resolved them.

+ Twas recognized in the Albany news paper while (I was attending there)

+ ServSafe

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