Purchasing Specialist Customer Service

MICHELLE COOK

********@*****.*** 614-***-**** Delaware, OH 43015

Summary

Performance driven Purchasing Specialist with strong analytical, written, and communication skills. Acquires and applies knowledge and skills, and able to focus producing quantifiable results. Possess outstanding problem solving skills, organized, efficient, with the ability to work with assist groups, as well as instruct others. Skills

● Vendor relationship management

● Inventory management skills

● Purchase forecasting

● Procurement

● Time management

● Analytical

Experience

Purchasing Specialist Gilson Company - Lewis Center, OH 04/2019 - Current

● Supervised financial strategies and managed manufacturing inventory while identifying cost-effective vendors and suppliers.

● Sourced new vendors for purchasing needs.

● Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.

● Analyzed competitive prices, products and market-related information.

● Led department meetings to build team cohesiveness and coordinate project

● Analyzed engineering drawings, specifications and requirements perform purchase analysis

● Worked with operation managers to develop consistent service levels across all locations. Multi Office Manager HR Block - Marysville, OH 08/2018 - 05/2019

● Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

● Managed office inventory and placed new supply orders.

● Handled scheduling and managed timely and effective allocation of resources and calendars.

● Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

● Interpreted and communicated work procedures and company policies to staff.

● Administered payroll and maintained proper documentation of employee personnel.

● Coordinated office activities and operations to secure efficiency and compliance with company policies.

● Elevated customer satisfaction ratings by promptly resolving client and case issues. Store Manager JoAnn - Columbus, OH 06/1996 - 07/2018

● Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

● Oversaw inventory management through cycle counts, audits and shrinkage control.

● Strengthened work flow productivity by hiring, managing and developing top talent.

● Monitored employee performance and identified performance gaps for corrective action.

● Oversaw storewide merchandising benchmarks to maintain operational excellence.

● Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

● Built relationships with key customers and stakeholders to grow business networks and locate new opportunities. Education and Training

Stark State College Canton, OH 05/1991

Associate of Applied Science: Accounting

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