PROFESSIONAL PROFILE

Dynamic, resourceful management professional with extensive experience in the fast-paced Information Technology industry. Highly skilled in project and change management, process flow analysis and training. Strong client-focused manager with the interpersonal skills to promote communications between client and technical staff. Effective leader and motivator who excels in teaching, training and inter-personal communications. Proven track record of success in installing corporate wide computer systems within the airline industry for corporations located on three continents.

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TECHNICAL SKILLS

PERSONAL - the ability to understand user requirements in lay terms and convey them to developers in technically specific and relevant language

LANGUAGES: JavaScript, Java, DataFlex, ASP.Net, SQL

PROGRAMS: Microsoft Word, Excel, PowerPoint, Publisher, SharePoint, Visio, Project, Oracle 9, 10, 11

DESKTOP OPERATING SYSTEMS: Windows (version 7, 10, 11), OS X

SERVER OPERATING SYSTEMS: Windows Server 2008R, 2012; Red Hat Linux

PROFESSIONAL EXPERIENCE

SILCORP TECHNOLOGIES Irving, TX

Partner March 2015 to Present

Maintain network and workstations for multiple clients

Schedule maintenance upgrades for servers and workstations

Develop quotes for new equipment requirements and schedule installs

Develop and manage long range corporate and system projects

Developed on-line training modules and documentation

Liaison between developers and clients

CARGO DATA MANAGEMENT Irving, TX

Director of Customer Support and Training April 1996 – March 2015

Created support program to handle the client base located on three continents, resulting in a 99% efficiency rating

Interface with clients to determine business system needs and translate these needs into technology system requirements

Served as Scrum Master and Product Champion for Agile new system development

Served as Network and Oracle Database Administrator

Programmer/Developer - Design and develop new modules and enhancements for all product lines

Created and conducted training for all new installations, updates, and modifications

Sales Engineer to perform technical presentations

ADDITIONAL EXPERIENCE

MICROSOFT CORPORATION / Product Support Services Irving, TX

Product Support Team Lead

Manage a team of 20 Support Engineers

Improve team productivity from 92% of Unit goals to 98%

Manage and create weekly schedule of 160 support engineers

Track daily individual and team statistics to ensure unit performance goals are met

Participate in training task force to evaluate and improve current training program

Develop and conduct various training courses including courses in customer service

Develop incentive programs designed to increase productivity

Provide departmental training on Microsoft products

BEST BUY Hurst, TX

Regional Sales Manager

Developed regional sales strategy for the Texas region

EDUCATION

SOUTHWEST TEXAS STATE UNIVERSITY San Marcos, TX

TEXAS A&M UNIVERSITY College Station, TX

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