Customer Service Power Systems
Resume:
David Esterl
**********@******.***
Objective: Class A, B - CDL driver; Passenger, School Bus, and Tanker endorsements.
Transportation Skills
Plus 5000 mi delivering packages in gas and diesel trucks. FedEx Ground (Port Angeles) 122821 -040222. Over 40,000 mi carrying Passengers (Part-time) for Highland Express Shuttle 061220 – 122021.
Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order
Follow appropriate safety procedures for transporting goods or passengers.
Report vehicle defects, accidents, traffic violations, or damage to the vehicles
Maintain logs of working hours or of vehicle service or repair status, following applicable state and federal regulations
Maneuver trucks into loading or unloading positions, following signals from loading crew and then checking that vehicle and loading equipment are in proper position.
Obtain receipts or signatures for delivered goods and collect payment for services when required. Same for Passengers on bus/shuttle when required.
Check conditions of trailers or bus once contents (passengers) are unloaded to ensure that there has been no damage
Collect delivery instructions from appropriate sources, verifying instructions and sheet routes
Perform basic vehicle maintenance tasks, such as adding oil, fuel, or radiator fluid or performing minor repairs
Drive trucks with capacities greater than 3 tons, including tractor-trailer combinations, to transport and deliver products, passengers, livestock, or other materials
Operate idle reduction systems or auxiliary power systems to generate power from alternative sources, such as fuel cells, to reduce idling time, to heat or cool Passenger or truck cabins, or to supply power for other equipment
Check all load-related documentation for completeness and accuracy
Drive trucks to weigh stations before and after loading and along routes in compliance with state regulations
Couple or uncouple trailers by changing trailer jack positions, connecting, or disconnecting air or electrical lines, or manipulating fifth-wheel locks
Read and interpret maps to find vehicle routes
Operate equipment, such as ELD computers, CB radios, phones, or GPS equipment to exchange information with bases, supervisors, or other drivers
Plan or adjust routes based on changing conditions, using computer equipment and GPS equipment to minimize fuel consumption and carbon emissions
Read bills of lading to figure out assignment details
Secure cargo for transport, using ropes, blocks, chain, binders, or covers as needed.
Inspect loads to ensure accuracy and safely load or unload materials w/wo hydraulic hand controls. Remove debris from loaded trailers
David Esterl
**********@******.***
Follow special cargo-related procedures, such as checking refrigeration systems for frozen foods or supplying food or water for livestock
Install or remove special equipment, such as tire chains or plow blades
Give directions to laborers who are packing goods and moving them onto trailers
Customer Service Skills
Confer with customer by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Check to ensure that appropriate changes are made to resolve customers’ problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Refer unresolved customer grievances to designated departments for further investigation
Determine charges for services requested, collect deposits or payments, or arrange for billing
Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
Promoted culture of service and teamwork with public and internal customers.
Assist public customers in boarding and exiting vehicles.
Be on-call for unexpected schedule, weather, or demand-driven route changes.
Training
Commercial Driver School Feb 2020 Port Orchard, WA
Class A (160 hours, Manual Transmission)
Jody Armstrong Campus Director 360-***-****
References
Jamie Mason, Supervisor - FedEx Ground (Junco) 122821 – 040222 360-***-****
Lori Hanley, Supervisor Highland Express Shuttle Service 061220 – 122021 360-***-****
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