Sisanda Mazele

B**B Themba Crescent

Mfuleni

***0

078*******

adromk@r.postjobfree.com / adromk@r.postjobfree.com

WORK EXPERIENCE

Absa bank (Cape town)

Administrator Sales Support (FICATEMP) - Current

Job Summary

To deliver sales support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana. Please contact Reward for details

Job Description

Customer Experience: Responsible for all customer enquiries, service level agreements, and to ensure delivery according to set standards

Deal Facilitation: Handle all customer interactions professionally and efficiently Contract Administration: Responsible for all customer enquiries, service level agreements, and to ensure delivery according to set standards

Absa bank (Cape Town)

Onboarding Consultant – September 2021 – March 2022 Performing Onboarding validation and remediation functions for Relationship Banking clients within the region. This involves ensuring 100% for- processing on-boarding applications, complete all outstanding FICA requests, manage restrictive control and special deferrals processes. Perform all client remediation, ensuring that the validation adheres to and upholds the standards required by regulatory and business rules.

Key Accountabilities

Validation of client & Onboarding

Comply with Regulatory Risk, Compliance and Government requirements

Perform the validation for onboarding applications to ensure compliance

Perform activation of product instructions

Follow up with Relationship bankers to ensure that all the clients with 90 days dispensation are remediated with the set timelines to avoid restrictive control

Ensure that all service level agreements with support areas are met or escalated and resolved timeously to enable delivery of acceptable client experience Accountability: Client Remediation and Refresh

Perform gap analysis for all clients 90 days prior to remediation date

Work with frontline colleagues to implement the relevant client contact strategy for the regions (eg via email/SMS/Visitation/Telephone etc)

Perform client reviews on anniversary refresh as per RBA (Risk Based Approach) – High: Annually, Medium: 3 years and Low: 5 years

Update all relevant systems to ensure clients are fully remediated

Ensure remediation of all deregistered entities to minimize the risk of doing business with entities that are non-compliant to company’s law Accountability: Restrictive control

Perform remediation requirements for all clients in/to be placed in restrictive control

Manage the special deferrals within the frontline in line with the governance and approval process

Absa bank (Cape Town)

Middle office support consultant - October 2014 –August 2018 Responsible for performing the required KYC screening on customer ‘s to ensure compliance with all Anti - Money Laundering laws, Know Your Customer (KYC) Standards and Absa KYC methodology. Clients on boarding and saving documents obtained for on boarding. Duties:

Comply with Regulatory Risk, Compliance and Governance Requirements (Regulatory)

Perform first line of defense functions by ensuring a 100% QA of all client onboarding checks

(KYC) and KAMLS remediation requirements

Perform route cause analysis on non-compliant applications

Perform quality check on KAMLS Remediation packs to be submitted

support frontline in terms of Gap analysis (Data washing) and provide a single entry point for Frontline and Middle Office (Help desk)

First point of contact for inbound call center KAMLS queries

Ownership of restrictive control process (Weekly FICA listings as well as KAMLS restrictive control tranche strategy)

Ensure continuous engagement with relevant stakeholder for the timeous resolution of issues raised

Operational Risk Management Support (Non-Regulatory)

Take accountability for the implementation of the Risk Management framework at company level

Ensure training is adequate to address any gaps experienced by frontline

Own SharePoint system with regards to the flow of items worked

ensure finalization of end to end process on all items worked on electronic system management (ESP)

KEY SKILLS AND COMPETENCE

Familiar with Know Your Customer (KYC) Standard.

FICA documentation for Business bank (Enterprise Commercial banking, Private banking.

Anti - Money Laundering (AML) and sanctions.

Pre- On boarding clients (Migration from IMSP to ESP) Standard bank (Cape Town)

Bank teller – February 2014 – September 2014

Receiving and processing all incoming payments, deposits and cheques. Handling bank teller enquiries from clients in person, by email or written correspondence. Duties:

Greeting customers when they come to the till, enquiring about their banking needs.

Processing customer deposits, withdrawals, and payments in a professional manner.

Tactfully recommending bank products that meet a customer’s precise needs.

Checking cheques and making sure they have been correctly written out and dated.

Shredding confidential documents that are no longer needed and must be destroyed.

Checking and verifying the identification of customers who ask for banking services.

Answering basic customer questions regarding interest rates and the banks services.

Addressing bank customers by their name, along with a smile and direct eye contact.

Opening new accounts for customers by helping them to fill in the right forms.

Completing all given tasks on time to legal requirements and negotiated deadlines KEY SKILLS AND COMPETENCIES

Banking

Adhering to all of the bank regulations and compliance requirements.

Good literacy and numeracy skills.

Can handle large amount of cash efficiently and accurately.

Computer literate

Personal

Ability to work quickly and accurately.

Excellent verbal and written communication.

Work well with others and able to work well alone. ACADEMIC QUALIFICATIONS

Cape Peninsula University of Technology

National Diploma Marketing

Boston College

Assistant bookkeeper

Manzomthombo High School

Grade 10 – 12(2006)

Xengxe High School

Grade 8 – 9 – (2003)

References

Manager Sales support : Monica De Jager

Telephone : 021*******

082*******

Manager Onboarding : Josiah Sinankwa

Telephone : 021-***-****

072-***-****

Absa Manager (Absa bank): Ronald Douglas

Telephone no: 082-***-****

Team leader (Absa bank) : Simone Dansey

Contact number: 071-***-****

Team leader (standard bank): Mr Nur Abrahams

Telephone no: 021*******

Contact this candidate