Debt Collector Data Entry

Mame Fall Ep Ndiaye

**** ****** *** **., ***** Winchester, Oh 43110

© 614-***-**** n ****.*****@*****.***

Professional Summary

Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals; skilled in working under pressure to new situation and challenges to best enhance the organizational brand.

Skills/Qualifications

Initiative & Active Learning

Time/Resource Management

Problem solving/Problem Sensitivity

Critical Thinking / Decision Making

Works effectively within a team environment

Self-Motivated & Ability to work under pressure

Computer Skills: MS Office (Excel, Word)

Education/Credentials

University Dakar-Bourguiba: Master’s in engineering in Legal Banking and Insurance 2005

University Dakar-Bourguiba: Bachelor’s in legal engineering in Banking and Insurance 2004

Maurice Delafosse College: Certificate in Computer Science (Word-Excel) 2003

Professional Experience

Merchandise Associate

Gap Inc., Groveport, OH 09/14 to 12/2020

Ensured consistency in the quality of your work while meeting performance metrics in assigned work areas while creating a positive customer experience.

Collaborated with leaders/team members through constructive feedback to support process improvements and cost reductions.

Worked under direct supervision and follows standard operating procedures to accomplish assigned tasks.

Ability to work in multiple departments as assigned while meeting performance metrics.

Debt Collector

SGBS Bank, Senegal

11-10 to 08-2014

Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.

Consistently, efficiently, and lawfully contact consumers and collect on and manage a route of deficiency balance accounts.

Maintains up-to-date customer contact information in the collections systems.

May be required to support other queues to facilitate teamwork in the department.

Serves as a resource/subject matter expert and may provide training to fellow team members

May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e., skip tracing, field chasing, account settlement) or administrative work

Escalates and assists other team members with calls as needed.

Retailer

BICIS Bank, Senegal 08-09 to 10-2010

Signing on new clients and helping them through the onboarding process.

Managing client bank accounts, including opening and closing accounts, and overseeing transactions.

Processing deposits, payments, and withdrawals.

Authorizing and evaluating overdrafts and loans.

Handling other transactions, such as writing cashier checks or money orders, when necessary.

Recommending and explaining banking services and products to clients based on their needs.

Presenting and cross-selling banking services and products to existing and prospective clients.

Collaborating with other banking professionals to ensure high-quality client service.

Resolving client queries and complaints.

Performing administrative and clerical duties, such as data entry and filing, when necessary.

Languages

English: Full-Professional

French: Native

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