Customer Service Clerk

Weston L. James

302-***-**** ***************@*******.*** Townsend, DE

Reliable and optimistic, professional seeking an exceptional opportunity with a reputable organization that embodies passion and integrity. Customer focused professional with diverse experiences in analytical problem solving, technology integration, and effective interpersonal skills. Dynamic and motivated with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Recognized for adaptability, sound judgment, attain goals, and effective team building in a fast-paced business environment.

PROFESSIONAL EXPERIENCE

Comcast Cable – TV, Internet, Phone, Home Security

Communications Fulfillment Supervisor Voorhees, NJ Mar. 2020 – Feb. 2022

Provide the necessary supervision and direction to fulfillment personnel in the completion of their duties. Trained, supervised, and evaluated activities of fulfillment personnel to assure the highest caliber of customer service, both internal and external. Generated reports to monitor team metrics and analyzed performance.

Communications Field Supervisor Aston, PA Sept. 2003 – Mar. 2020

Communicated leadership, motivation, and direction to improve and continue providing outstanding customer service. Oversaw the daily activities of installation & service and promoted safety awareness based on OSHA regulations. Educated technicians on new products and services; customers on Comcast installed products and services. Followed-up on escalations and surveys when needed. Provided feedback on daily and month metrics.

Communications Technician I, II, & III Aston, PA Jul. 2002 – Sept. 2003

Supported team in assisting internal (technicians) and external (customers) with request for upgrades, downgrades, installs, trouble calls, analog, digital, high-speed Internet, and Comcast Digital Voice-Phone installation/service call requests. Trained newer technicians on products and services. Instructed customers on Comcast installed products and services. Followed-up on escalations and surveys when needed. Taught and demonstrated new tools and field requirements.

First USA Bank

Chargeback Advisor Wilmington, DE Jun. 1999 – Sept. 2002

Assisted customers with credit card fraudulent charge inquiries. Validated appropriate data from internal and third-party systems and ensured appropriate course of action. Ensured accurate and appropriate responses to disputes. Monitored disputed transactions for possible fraudulent activity. Served customers by resolving product and service problems.

Citibank Delaware

Global Cash Management New Castle, DE Feb. 1984 – May 1999

Managed banking service relationships with banking partners to ensure high level services were provided to corporate and business partners. Conducted regulatory compliance processes. Evaluated banking products and services to improve cash movement and collection as well as improve operating efficiencies and controls. Secured appropriate policies and procedures are in place for activities within Global Cash Management.

Assistant Manager - Signature Verification/Fraud Department

Supervisor – In-clearance/Clearance Drafts

Documentation Retrieval Clerk – 2nd Shift

Sr. Clearance Draft Clerk

Sr. Proof & Investigation Clerk

Sr. Mailroom Clerk

EDUCATION

Goldey – Beacom College Wilmington, DE 2013

M.MGT. MANAGEMENT GPA 3.7

University of Phoenix Philadelphia, PA 2009

B.S. INFORMATION TECHNOLOGY Cum Laude GPA 3.4

Pennsylvania Institute of Technology (P.I.T.) Media, PA 2000

A.A.S. COMPUTER ENGINEERING TECHNOLOGY HARDWARE/A+

Summa Cum Laude GPA 4.0 Dean's list (all semesters) Salutatorian – Class of 2000

EXPERTISE & SKILLS

Leadership, Organization

Data Analysis, Critical Thinking, & Problem-Solving

Detail Oriented Communication, & Effective Listening

Customer Service

Self-motivating

Adaptable & Innovative

Time Management

Wireless Networking

Comcast Digital Voice/Xfinity Home Security

Windows Operating Systems

Computer Architecture: BIOS, Software & Hardware

Installation & Configuration: FDD's, HDD's, CDROMS, Modems, Motherboards, & Adapter Cards

Microsoft Office Applications: Word, Excel, PowerPoint

Entry level software/programming knowledge

HONORS & AWARDS

Omega Psi Phi Fraternity, Inc. Psi Iota Chapter Member Dover, DE

Omega Man of The Year Award 2021 – 2022

Social Actions Chair (SAC) Project Manager 2020 – Present

Keep of Peace (KOP) 2012 – Present

Comcast Cares Day Community Service 2002 – 2022

The National Society of Leadership and Success (NSLS) Member May 2020

P.I.T Phi Theta Kappa Alpha Psi Mu Chapter President 2000

First USA Bank We Care Award Winner November 2000

Citibank Citicorp

S.T.A.R. Team Award Winner February 1997

Employee Of The Month March 1994

F.A.M.E. (DuPont/University of Delaware sponsored Engineering Program) 1977 – 1982

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