Kenneth Anderson

Desktop Support Technician

adroke@r.postjobfree.com

252-***-****

Wilson, North Carolina, 27893

EDUCATION

WILSON TECHNICAL COMMUNITY COLLEGE

Wilson, NC

Associate of Science Data Processing Technology (Jan 1982)

ADDITIONAL SKILLS

Technical Troubleshooting

Desktop Support

Active Directory

Troubleshooting Network Issues

Help Desk Support

Computer Diagnostics

Microsoft Windows 7 &10

Collaborative Team Player

Hardware and Software Repair

VPN

Miscrosoft 2010, 2013 and 2016

CAREER OBJECTIVE

Hard-working professional with 36+ years of experience and a proven knowledge of end user support, operating system, and troubleshooting. Aiming to leverage my skills to successfully fill the Desktop Support Technician role at your company.

EXPERIENCE

IT SUPPORT SPECIALIST

Alliance One International, Wilson, North Carolina / Mar 2002 - Oct 2021

Created help desk tickets, troubleshot and resolved desktop issues.Provided Tier 1 IT support to non-technical internal users through desk side support services.Delivered onsite technical support for 400 employees.Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.Determined hardware and network system issues using proactive troubleshooting techniques.Monitored systems in operation and input commands to troubleshoot areas.Used ticketing systems to manage and process support actions and requests.Evaluated and responded to incoming sales leads and requests for technical support assistance.Provided support for networking protocols and characteristics.Collaborated with supervisors to escalate and address customer inquiries or technical issues.

COMPUTER OPERATOR

Export Leaf Tobacco Company, Wilson, NC / Aug 1985 - Mar 2002

Changed and replaced backup tapes regularly and performed detailed server backups.Generated reports covering details about data, system operation and error monitoring.Performed troubleshooting of system performance bottlenecks and proposed solutions to discovered weaknesses.Entered exact commands at computer terminals to activate specific sequences in support of Computer operations.Handled computer system troubleshooting and provided technical support to entire team for computer operations.

REFERENCES

PAM MEYER, IT Manager, Alliance One International

252-***-**** - adroke@r.postjobfree.com - Supervisor

VIVIAN HALL, Lead Clerk, Alliance One International

252-***-**** - adroke@r.postjobfree.com - Co-worker

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