Jennifer A. McClain, BS, MM

*** ******* *****

Covington, GA 30016

Cell: 678-***-****

adrois@r.postjobfree.com

An exceptional Patient Support Administrator and patient care professional -- dedicated to assisting patients and their families navigate through the diagnosis and treatment as well as making them feel that they are valued and appreciated

CORE COMPETENCIES

Value integrity

Customer service

Practice cost efficiency

Leadership abilities

Communication skills

Multi-tasking

Team player

Interpersonal skills

Adaptable personality

Accounts management

Collaborative skills

Works Efficiently

Partnership building

Program supports

Patient focused Responsible

Dependable

Commitment to patients

PROFESSIONAL EXPERIENCES

McKesson/US Oncology-Vantage Oncology (Radiotherapy Clinics of Georgia), Decatur, GA

03/2013 – Present Patient Support Administrator-Alumni & Patient Care Coordinator

Creates a great first impression for the clinic

Effectively communicates to patients and prospective patients in a courteous, prompt and professional manner

Works closely as a liaison with physicians and nurses to insure that the patient needs are met

Documents accurate information in patient electronic chart and acts accordingly as instructed by physician

Conducts and facilitate prostate cancer lectures with audiences between 30-125 people

Create and schedule patient support group lectures

Counseled patients on prostate cancer treatment

Successfully negotiated pricing with local restaurants to provide food for patient meetings

Place food orders for all meetings at the negotiated price

Create and maintain relationships with ambassadors

Attend all patient focused meetings/lectures to ensure all questions are addressed

Maintain mailing list to ensure all ambassadors, patients, and employees are aware of events

Maintain monthly patient newsletter and calendar for seven facilities in Georgia

Assist with the national quarterly newsletter

Work closely as a liaison with physicians and nurses to ensure that the patient needs are met

Duties of Patient Care Coordinator listed below

Provide monthly metrics to the management team

Provide quarterly metrics to the upper management team

Oversees, conduct support group activities, and facilitate metrics for seven clinics in Georgia

Resolved physician dictation and transcription errors

Responsible for the execution of Employee Quarterly Newsletter which include interviews and creative writing in each article

Responsible for resolving all FMLA issues for seven clinics

Provides Zoom lectures on prostate cancer weekly

Vantage Oncology (Radiotherapy Clinics of Georgia), Decatur, GA

03/2013 – Patient Care Coordinator

Accurately translate private patient information to physicians and vice versa to with integrity

Identified the need to reduce prostate biopsy process costs

Resolved of lodging conflicts for patients

Missed work less than 2% of my tenure and ranked as top 3 percentile of all employees

Effectively established and maintained relationships for patient lodging while in treatment

Diffused patient anxiety considering their health needs through customized holistic supports

Created tailored, planned events to keep patients active whilst developing new skills

Organized transportation services for non-local patients conveniently with rave reviews

Successfully negotiated problematic contracts for discount pricing with local hotels

Walked patients through necessary steps in detail to ensure optimal experience and security

Combined varied skills to build team and met fundraising benchmark for Relay for Life

Work independently and in a team environment to ensure highest level of service delivery

Create life enriching programs for patients as they are treated for various types of cancer

McKesson Pharmacy Systems (Per-Se Technologies), Atlanta, GA

10/2006 – 02/2013 System Solutions Analyst

Pharmacy Technician with over 15 years of professional experience providing pharmaceutical expertise

software analyst

program reputable pharmaceutical companies

Strong determination, hardworking and excellent at multi-tasking and great physical ability and stamina (to lift and carry up to 50 pounds and remain standing or walking for prolonged periods of time) to perform the essential functions of the position. Excellent interpersonal skills necessary to consistently interact with patients, families, visitors and staff in a courteous manner; and maintain positive working relationship.

Recognized for outstanding communication skills, flexibility, keen, political, sense of humor, and leadership abilities.

ANALYZE AND IDENTIFY NEEDS

For personnel in accordance with the newest pharmacy computer software to include Enterprise RX, for chain and independent pharmacies and assisting pharmacists and technicians in solving independent insurance claims, inventory and reporting issues. Facilitated in the training of level 1 and 2 customer service support, occasionally supported one of the oldest software for the company all while executing the highest standard using the more current software.

EFFECTIVE WRITTEN AND ORAL COMMUNICATION SKILLS:

I prepared explanatory steps for new pharmacy software. Prepare documentation and coordinate special actions and reply to correspondence and other queries concerning pharmacies deadlines and issues. Provide guidance and overviews on all current and proposed pharmaceutical training courses submitted for review. Participated in internal and external meetings and conferences.

01/1999- 01/2006, Sunrise Health- Accredo Therapeutics, Norcross, GA Certified Pharmacy Technician/Client Care Coordinator

AREAS OF PROFICIENCY:

Training pharmaceutical development, delivery, and evaluation of pharmacy technicians and warehouse management. Notified patients and received information to update their health records within the system to be reviewed by pharmacists and nurses. Maintained and accurate inventory for all medications and supplies for up to 15 vendors. Assisted in mixing and compounding prescriptions medications, to include some chemotherapy IV antibiotics and IVIG Therapies. Consistently performed updates in the e-chart to be reviewed for approval by nurses and RPH’s. Assisted pharmacists to accurately fill and ship up to 20-40 prescriptions daily for IVIG, Therapy, Chemotherapy, Pulmonary Hypertension medications.

ESTABLISH AND MAINTAIN EFFECTIVE WORKING RELATIONSHIPS

With colleagues to integrate organization services. Work independently and in a team environment to ensure highest level of service delivery and make improvements when necessary. Partner with various internal and external entities and developed rapport in case of emergency and updated medication profiles accordingly so that the pharmacists could make an accurate assessment and decide which is best for the patient.

01/1997- 01/1999, Grady Memorial Hospital, Atlanta, GA Certified Pharmacy Technician

PLANNED AND EXECUTED WIDE RANGE OF ACTIVITIES

To ensure the optimal effectiveness of hospital pharmacy operations. This includes, successfully maintaining accurate records of filling baker cells, executed operations by dispensing up to 300 prescriptions daily. Maintained personnel files to ensure proper procedures are being accomplished. Conducted medications audit and maintain computerized inventory control. Proficient in entering pickup orders on computer, fulfill the medicine orders and recorded amounts and strengths on patient profile forms. Arranged incoming stock, arrange invoices for a payment, and cooperated with pharmaceutical representatives.

EXPERT QUALIFICATIONS

Experienced in small clinic setting and meeting needs and requirements of patients, physicians, and co-workers

Experienced in big city hospitals, small community pharmacies, and retail pharmaceutical experience. Expert in all features of medication training and the pharmacy operations.

Education

2015- Masters in Business Management, Shorter University, College Park, GA

2014- Bachelors in Business Management, Shorter University,

(DEAN’S LIST) College Park, GA

1991, Computer Science, Atlanta Area Tech, Atlanta, GA

1990-1991, Business Management, DeKalb College, Stone Mountain, GA

1988-1990, Business Management, Jacksonville State University, Jacksonville, AL

Awards and Accomplishments

Convergys Voice of the Customer Awards, 07/1/2012

FY 09 Spotlight ICARE Certificate of Recognition 4/1/2009

Outstanding Health- System Pharmacy Technician Award, 2009

Certificate of Recognition – Customer First, 10/24/2008

ICARE Certificate of Recognition Award (5) 10/05/2007, 01/18/2008

4/15/2008, 1/26/2009, 4/1/2009

Certificate of Appreciation, 3/13/2008

Certified Pharmacy Technician and Licensed 2000-2019

Awarded the “One Team” award (out of 52 offices/12 chosen)-2016

Additional Information

Former Member of the Georgia Society of Hospital Pharmacist (GSHP) — 1999-2014

Former Board Member of the Georgia Society of Hospital Pharmacist (GSHP) — 2008-2012

Former Children’s’ Sunday School Teacher — March 2000-present

Former Member and Board Member of Just Us Girls for at risk teenagers — October 2014-June 2015

Former Member of Just Us Girls for at risk teenagers — March 2014-October 2015

References Available upon Request

Contact this candidate