Customer Service Representative

SHON ALEXANDER

mrsshonalexanderttyahoo.com 918-***-**** Tulsa, OK 74145

Summary

Engaging and patient teaching and customer service committed to promoting safe learning environment for all. Detail-

oriented and compassionate with extensive knowledge teaching and customer service

Skills

© Rehationship Building

© Lesson Planning

Flexible and Adaptive

© Customer Service

Experience

KinderCare Learning Centers Tulka, OK

Teacher

04/2016 - 03/2022

Tulsa Public Schools Tulsa,OK

Teacher's Assistant

08/2010 - 04/2016

Dish Network Corp Tulsa, OK

Customer Service Representative

06/2006 - 08/2010

© Working with infants

© Help meet their needs

© Lesson plans and curriculum

© Basic learning activities for there age

Encouraged student critical thinking and discussion using variety of

teaching techniques.

Scheduled and held parent-teacher conferences to keep parents up-to-date

‘on children’s academic performance.

© Worked outside normal hours to be available to answer parent and student

questions.

© Graded assignments and tests and documented results into filing systems.

© Assisted teachers with instruction and provided clerical support for

diverse needs.

© Monitored students in class, hallways and cafeteria to enforce school rules.

© Tutored and assisted children individually and in small groups to help

master assignments and reinforee learning concepts.

© Prepared lesson materials, bulletin board displays, exhibits and

demonstrations to assist teachers in classmom preparation.

Conducted special assessments and tutoring sessions to support individual

student needs.

© Distributed textbooks, workbooks, papers and pencils to students.

© Organized student performance and enrichment activities to facilitate

learning.

© Prepared lesson materials and visual aids to reinforce lesson concepts.

© Supervised children and participated with chikiwn in activities.

Helped teachers with material generation, lesson plan development, class

preparation, scheduling, exam distribution and student mentoring.

© Consulted with customers to resolve service and billing issues.

© Set up and activated customer accounts.

© Explained benefits, features and recommendations to maximize dient

retention.

® Informed customers about billing procedures, processed payments and

provided payment option setup assistance.

® Answered inbound calls, chats and emails to facilitate customer service.

© Escalated customer concerns, issues and requirements to supervisors for

immediate rectification.

© Upheld quality control policies and procedures to increase customer

satisfaction.

© Assisted customers with making payments or establishing payment plans

to bring accounts current.

© Provided outstanding service to new and long-standing custamers by

attending closely to concerns and developing solutions.

© Asked probing questions to determine service needs and accurately input

information into electronic systems.

© Educated customers on special pricing opportunities and company

offerings.

Education and Training

Edison High School

High School Diploma

05/1994

Contact this candidate