Data Entry Office Assistant

Stephanie Pickett

***** *** **. ****** *********, CA 91730

adrods@r.postjobfree.com 951-***-****

OBJECTIVE

Obtain a full-time trainee level position within management that will allow me to fully utilize my skills and education, also offers the opportunity for career advancement, job security, and training.

EDUCATION

University of Redlands, Redlands, CA

Masters of Art in Management, August 2014

California State University of San Bernardino, San Bernardino, CA

Bachelor of Arts in Business Administration, June 2010

Riverside Community College, Riverside, CA

Associates Degree of General Education and Accounting I and II, June 2007

WORK HISTORY

Think Together, Colton Ca 8/2021-Present

Site Coordinator

Supervises all staff and students either In-person or virtually.

Manages site staff and their development and performance with the direct supervision of the Quality Assurance Coach

Interviews, recommends and evaluates site staff members.

Manages the site budget, when applicable

Maintains comprehensive student and volunteer records and product reports as required.

Designs a site program schedule together with the Think Together administrative team such that students have access to snack time, homework help and a variety of recreational, educational and enrichment activities.

Works with collaborative partners (if applicable) to implement programs.

Works with other providers to develop on-site and virtual enrichment opportunities.

Communicates with school administrators, school staff and parents on a regular basis regarding program activities, both in-person and/or virtually.

Nurtures and builds strong relationships with volunteers to develop effective communication for accountability and long-term commitment to volunteering.

Ensures accuracy of data entry and confidentiality of student records

Manages and maintains student attendance data and parent authorization systems.

Performs other duties as assigned.

Home Depot, Mira Loma Ca

8/2019 -12/2020

Customer Support

Perform activities related to scheduling inbound and/or outbound activities in the Distribution Center; ensure inventory accuracy within the processing areas, system and process quality.

Perform required administrative and general office/clerical duties in support of a particular functional area within the DC.

Responsible for ensuring the DC has required functioning hardware to allow associates to work efficiently and meet production and customer goals.

Work cooperatively with other Associates, vendors, carriers, and productively with little supervision, be detail-oriented, and have proven time management skills.

Operating heavy machinery (forklifts, hoists, and motorized conveyors).

Collaborate with inter-departments to ensure customer needs are met.

District Attorney Office, Division of Claims Riverside, CA

10/2016-10/2019

Victims Claims Technician

•Supports victims of crimes who has endured a sensitive or physical damage, in applying

Cal VCB benefits; medical, dental, income loss, support loss, memorial services, mental service and relocation, along with reviewing applications to verify if victim qualify for the program.

•Checks all claims or unclaimed misfortunes and sends notice letters to customers and service providers; readies an outline report of data accumulated and data required.

•Determines which documents will be essential to support wage, medical or funeral loss

claims; sustains communication with victim, employers, and service providers until all claims are processed.

•Documents synopsis of crime, violation charges, description of

injury, disability period, criminal proceedings against defendant and recoverable gains.

Determines victim’s wages while considering all other sources of compensation available such as health insurance, disability insurance, public assistance programs and court ordered restitution.

Communicates with law enforcement to determine status of each case.

Provide monthly stats of production

Maintain and ensure the integrity of sensitive and confidential information.

Exercise sound independent judgment within general policy guidelines.

National Core, Fontana, CA 10/08/13-05/2015

Social Services Coordinator

Implement community based social service operations of the Community Spaces/Centers for senior residents on four different property locations.

Provide leadership and support in the assessment of community needs and strengths, as well as the management and evaluation of all service providers and programs

Examines, analyzes, and verifies fiscal documents such as vouchers, requisitions, purchase orders, receiving records, and invoices.

Provide input in the preparation of the annual budget. Assist in the property management of the Site-specific Social Service budget and expenditures.

Reviews, evaluates, planning, and assist in the preparation and maintenance of the budget for the property.

Provide Community-Based Case Management for residents at assigned community. Mandated Reporter for elder abuse.

Provide other duties as assigned, including intake and referral services, educational program development (health and literacy), economic empowerment (financial assistance), and emergency assistance.

Maintain property demographics data within the computer system, along with completing required training.

Devoted to providing healthcare resources and education to senior residents.

Work independently with volunteers and vendors, along with resolving issues, complaints and taking appropriate action.

Riverside County Regional Medical Center Patient Accounts Dept., Moreno Valley, CA 4/2011-1/2014

Medical Record Technician II

Reviews patient's charts and abstracts essential information requested such as history, laboratory, X-ray results, surgeries, diagnoses, and time of admission and treatments; gather statistics on patient data and prepares statistical reports; performs miscellaneous duties such as maintaining files, indexes, records systems and checking documents.

Pulls, copy, file and researches medical or mental health charts; completes a variety of forms, certificates, and documents relating to entries in medical records.

Process Treatment Authorization Request (TAR) for onsite nurses within Riverside County Regional Medical Center and San Bernardino Field Office.

Verify and examine Medicare and Medical claims using 1500 medical forms. Familiar with CPT and ICD-10 codes.

Assist Registered Nurses in Case Management with Treatment Authorization Requests (TAR) process.

Process customer requests for service and providing information to customers regarding billing accounts; review insurance policies.

Data entry and customer account research; maintain records, files, and analyzing claims.

Use various computer systems to comply customer’s accounts and data.

Compiles and calculates data and prepares reports.

Review claims authorization payment; identify errors and advise department the corrections need to be made.

Establishes and maintains confidential, administrative, and files and records for my residents.

Riverside County Regional Medical Center Patient Accounts Dept., Moreno Valley, CA 4/2011-1/2014

Office Assistant II

Obtain, organized and analyze attorneys request with authorization from patients insurance policies, subpoenas form judges and other relevant information, also maintain the patients personal files and attorney files. Prepare and maintain other documents associated with the patient’s insurance eligibility.

Maintain Office Supervisor schedule, coordinate appointments and conference calls with other faculty members. Coordinates meetings/participants' schedules; arranges appointments and maintains manager's calendar.

Maintain personnel files and records.

Pulls, copy, file and researches medical or mental health charts; completes a variety of forms, certificates, analyzed claims, date entry, and documents relating to entries in medical records.

Reviews the classification and distribution of income and expenditures to proper accounts.

Processed customer requests for service and providing information to customers regarding billing accounts.

Prepares reports and correspondence; maintains records, logs and files

Review request for release of medical information and confirm the identity of the inquirer as required; retain compliance and follow procedures of HIPPA authorization. Exercise confidentiality in all areas of performance.

Front desk receptionist; interact with customers over phone and in person. Direct visitors the appropriate parties; answers questions and assist staff and the public obtain information about agency/ departmental policies and procedures. Inform patients about updates within their accounts. Assist patients in qualifying for Medi-Cal or other programs.

Verified and examined Medicare and Medical claims.

Ability to work with and understand people of all ethnic and family backgrounds.

Interprets program regulations and other pertinent material to applicants, recipients, and the general public. Maintain updates with patient’s accounts; contact information in the database, insurance policies and payment history.

On occasion work independently on special assignments; use resources and research to problem solving; assisted in development of supplemental questionnaires used in conjunction with office procedures and policies; interpreting and applying personnel rules and regulations. Schedules meetings and appointments.

Assisted with maintaining office supply and equipment for the department and training new office assistants.

Think Together, Colton Ca 7/2010-2/2011 After School Program Leader

Lead and assist in planning (prep-time) and implementation of the daily after-school program under the direct supervision of a Program Specialist.

Lead and assist in preparing a creative environment using academic, cultural and recreational enrichment including the preparation of needed supplies and materials.

Maintain professional attitude, rapport and appearance with all program stakeholders.

Communicate with school staff, parents and other family members regarding program activities, student needs, academic performance, and events

Responsible for remaining positive and mentor role for students.

Payless Shoes, Moreno Valley, CA 3/2005-09/2009 Assistant Manager

Assist store managers with the work schedule, processed timesheets using Kronos system; review payroll documents before processing.

Assist with recruiting and hiring process.

Prepared training materials for employee development and assist in conducting training; interpreting and applying personnel rules and regulations.

Perform audit obligations; counting and recording merchandise

Demonstrated the ability to interact with customers from children to adults, diverse cultures and backgrounds; provided customers with the knowledge of our product.

Provided strong customer service and follow through.

Recognized for greeting and communicating with customers, dedicated service, high sale percentages, following store procedures, and promoted to Assistant Manager.

VOLUNTEER HISTORY

Cross Word Christian Church, Moreno Valley, CA, 7/2010-2015 Young Adults Ministry

Coordinated youth retreats.

Mentor high school students.

Advertise events.

Develop questionnaire for ministry member’s interviews.

Participate in group interviews.

Evaluate church member interest for certain ministries positions.

Assist in group training.

Help with fitness ministry

Riverside Community College, Riverside, CA, 9/2010-11/2010

Assisted students within the career and transfer center.

Provide students with college information.

Advertise and marketing other colleges.

Publish news article.

Assisted students within career advising.

SKILLS

Proficient in Microsoft Office: Words, Outlook, PowerPoint, Excel, Publisher

Type 45 words per minute

Team player

Ability to work independently

Efficient problem solving, time management, and initiative

*Can Supply References Upon Request

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