SUMMARY

“You must be the change you wish to see in the world.” Gandhi

A customer service all rounder with extensive experience in client servicing and engagement, strategic planning and execution of business objective driven customer solutions, with proven experience in marketing and social media management.

A positive problem-solver who has a demonstrated proactive ability to respond promptly, engage and deliver exceptional customer experience through respect and adherence at all times to standardized operating procedures and Code of Conduct and Ethics.

With Diploma in Marketing Management, and a Bachelor of Arts in Economics, I bring extensive global experience as a customer service & marketing. Seeking an opportunity to put my 15+ years of customer servicing to deliver quality customer experiences and operational excellence.

SKILLS AND COMPETENCIES

CUSTOMER ENGAGEMENT STRATEGY

BRAND MARKETING & SALES CHAMPION

GOAL SETTING & SUPPLY DEMAND ANALYSIS

SALES & CUSTOMER SERVICE

SOLUTION MINDSET

COLLABORATION & TEAMWORK

RELATIONSHIP MANAGEMENT

REVIEW & REPORTING

PROBLEM SOLVING

WORK EXPERIENCE

Customer Service Representative, Part Time

Dominos July 7 2022 – Present

Take customer orders and execute them promptly with quality customer service

Ensure timely completion and billing of customer orders

Adherence to timelines, product & company standards

Deli Clerk Part time, Safeway

Customer service and Production May 19 2022 – July 7 2022

Interact and provide customer service to retail customers at Safeway Deli counter of Langley store

Ensure clear understanding of customer needs and give prompt, customised and quality

Customer service and do billing of product sales

Support Production by evaluating supply demand gaps and help to meet customer needs with customised solutions of Deli products

Observe deadlines, enabling timely completion of tasks

Social Media Manager Volunteer June 2022 - Present

Innovative Scale Canada

Developing social media strategy, creative development and implementation of material to amplify business objectives of the client

Prepared monthly calendar marketing promotions to manage online content across multiple platforms

Proofread and reviewed print and electronic content for publishing

Create and circulate responsibility and task chart for the team

Communications Consultant April 2017 - April 2022

The Communications Company

Planned and coordinated all client routine activities and customised brand campaign solutions for customers Delivered Day to day customer service with effective PR consultation to amplify brand success in different platforms and media channels

Led the client delivery of global flagship stakeholder engagement event for William Grant & Sons team for 2 seasons of the Ultimate Bartender Championship. Met strategic objectives of brand engagement program of outreach with media participation and campaign planning. Achieved increase in participation by 200% by expanding across 8 cities countrywide. Created and presented monthly monitoring analytics reports for market insights

Managing Partner July2015 - Feb2017

PPR South Asia

Led client servicing teams to deliver customers with effective marketing and corporate communications strategies, event coordination and smooth implementation of public and media relations programs with goal setting. Collaborated with internal customers to prepare consistent communication material with content design for brand impact

Developed and distributed brand communication for campaign programs for key customers; William Grant & Sons. Increased visibility in social networks through influencer engagement programs

Rolled out a countrywide media engagement program for Sensodyne whitening launch

PROFESSIONAL DEVELOPMENT

Courses in Master of Media at Royal Melbourne Institute of Technology, Melbourne, 2014

Programme on Development of Strategic Skills, Indian Institute of Management, Kolkata, 2005

Post Graduate Diploma in Marketing Management. Times School of Marketing, Delhi, 1995

Bachelor of Arts (Honours Degree) in Economics. Jesus & Mary College, Delhi, 1994

ACCOMPLISHMENTS

Met strategic objectives of customer engagement program of extensive outreach with over 100 media participation and campaign planning. Achieved increase in participation by 200% by expanding across 8 cities countrywide. Monkey Shoulder named the best selling and trendiest Scotch whisky by the bartenders as per the Brand Report by Drinks International.

Led customer service of top 50 clients. Planned, developed, and executed marketing communication solutions sales for the country’s top 50 clients to amplify Brand messaging to 4 million listeners.

Delivered customised radio creative and programming solutions to customers worth 10 Million top line sales revenue targets exclusive to Fever campaigns for customers Station emerged leader over competition

As Region Client team head media solutions sales team delivered top line sales revenues of 85 Million-Winner of Director award for Adherence to company policy and Region with highest yield.

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