Alaa Radi

BIOGRAPHY

A Security Manager with a diverse experience in corporate business and security systems. A leader with demonstrated skills known for orchestrating and driving collaborative efforts that quickly produce results. I also possess a strong talent for identifying and allocating business and leadership assets to ensure efficiency through teaming. Key strengths include:

Risk Assessment and Mitigation

Project Management

Design and Development of Security Procedures and Training

Implementation of Security Policies

I started my career in the Security field in 1996 and progressed to the position of a Branch Manager with Securitas Security Services USA. I later joined Securitas AMEA in Jordan as a Security Operations Center & Quality Control Manager gaining extensive international experience. In 2019, I worked in Bahrain as a Security Manager for a prestigious company in the hospitality field. My 24 years of management experience in the Security industry, my advanced interpersonal and analytical skills and my ability to find structural solutions to business challenges play an integral role in the security operations.

PERSONAL DETAILS

Nationality: Jordanian - U.S. Citizen

Place of Birth: Doha, Qatar

Languages: Arabic (native) – English (fluent)

Contact: adroao@r.postjobfree.com

Mobile: +962-*********

Location: Amman, Jordan

EDUCATION/TRAINING/LICENSING

●Communications Training – Dubai 2017

●Global Security Net Training – Hong Kong 2016

●Risk Assessment and Mitigation Training – Bangkok 2016

●Business Continuity Training – Egypt 2015

●Member of American Society for Industrial Security (ASIS) 2008 - 2015

●Security Management Training – Securitas on-line Academy - USA 2012 - 2014

●Incident Command Management Training USA 2010

●Civil Treatment for Managers USA 2010

●American Heart Association Licensed Instructor - USA 2008

●Emergency Response Team Coordinator - USA 2008

●Securitas Career Professional Development Program – USA 2006

●ABA - Business Technologies – Middlesex College, New Jersey, USA

PROFESIONAL EXPERIENCE:

12/2019 – 5/2020 Reef Resort- Bahrain

Security Manager

●Responsible for protecting and safeguarding a Five-Star Resort’s guests, employees and assets.

●Handled security for VIPs, government officials and all events within the Resort.

●Responsible for managing all Security, Fire Life & Safety and risks faced by the Resort.

●Conducted health and safety assessments on a monthly basis.

●Responsible for preparing incident reports and ensured that all allegations and incidents are investigated and properly recorded.

●Significantly reduced the number of incidents through effective security measures.

●Directed and coordinated the activities of all security personnel. Monitored staff activity and coached subordinate’s performance.

●Liaised with all department heads to ensure employees are adhering to established procedures.

●Provided safety and security training for security staff and security awareness training for all departments’ staff.

●Recorded and notified all risks, deviations from safety standards and any untoward incidents.

●Ensured compliance with all security standards and preventative measures.

●Conducted investigations and compiled reports in a timely manner for any theft, loss, accidents or any aspects that risked the safety of the Resort.

●Handled complaints, settled disputes, and resolved grievances and conflicts.

●Conducted regular emergency evacuation drills as per the Resort's emergency standards.

3/2015 – 12/2019 Securitas Middle East & Africa - Jordan

Operations Center & Quality Control Manager

●Directed the work of the Operations Center and ensured a full recording of communications and activities for 1000+ employees at 60+ accounts

●Maintained the Security Operations Manual up to date for use by all onsite personnel to cover necessary training, post instructions and use of security equipment.

●Conducted security system assessments and designed security programs for property protection for existing and new clients

●Effectively and collaboratively identified, escalated, mitigated and resolved risks, conduct and compliance matters.

●Analyzed complex tenders and created technical and financial proposals.

●Developed professional client relationships and responded appropriately to client concerns.

●Achieved over 95% client retention rate from 2016 to 2019.

●Conducted security surveys and risk assessments and drafted and implemented procedures for global companies to include Hilton, Amazon, Microsoft, PepsiCo. And UN organizations

●Coordinated with regional operations centers in maintaining security standards for global contracts.

●Managed contractual budgets in line with financial targets.

●Controlled costs and ensured expenses optimization

●Investigated all significant security breaches and recommended course of action.

●Oversaw all training programs and complied with training requirements for management and administrative staff ensuring the code of conduct and work ethics are adhered to.

●Developed security plans for all sites in coordination with Branch Managers.

●Ensured that resources are appropriately and efficiently allocated to key areas of work.

●Identified new opportunities to increase company profitability.

●Worked with law enforcement agencies and gathered reports on threat levels.

2/2013 – 2/2015 Securitas Security Services – New Jersey, USA

Branch Manager

●Led and managed a team of Site Managers and field personnel in the execution of physical operations.

●Created security models that enabled security teams to maintain a high level of accountability and consistency.

●Analyzed operational and financial indicators to continuously improve Branch performance.

●Successfully reduced Branch costs by slashing overtime and renegotiating contracts.

●Worked with business development managers to develop and submit proposals and responses to RFQs and RFPs issued by prospective clients.

●Met with clients on a regular basis to assess the level of satisfaction with services.

●Provided monthly detailed status reports to the Vice President and addressed any actual or potential problems. Provided recommendations for resolution in a timely manner.

●Developed and maintained standard operating procedures, training, and improvement plans.

●Responsible for Accounts Payable and Receivable for the Branch, including addressing issues with clients, sales and operations.

●Directed the recruitment, selection, orientation, training, development and retention of high caliber staff to ensure delivery of quality service.

●Conducted annual audits of all client accounts under branch portfolio.

9/2003 – 2/2013 Securitas Security Services – New Jersey, USA

Security Operations Manager

●Managed the day-to-day operations of approximately 300 security staff and over 11000 weekly hours of Security operations for global clients to include Pfizer, Sanofi and Dow Jones & Company.

●Directed and prioritized the work activities of all assigned personnel.

●Responsible for a Security Command Center overseeing client locations and remote sites across the United States.

●Implemented Safety Orientation and Security Awareness Programs.

●Responsible for yearly budget management and projections for the Security Department.

●Participated in the planning process for all major activities onsite identifying the security and safety issues for projects such as building renovation, construction, contractors or vendors performing work.

●Assisted in conducting site-wide internal investigations of alleged misconduct or other investigations as directed by the Security Director.

●Supervised special events including the coordination with local Police and Fire Departments.

●Prepared security, safety, crowd control and emergency evacuation plans.

●Implemented a supervisor training program for coaching and development.

●Met with management on a weekly basis to discuss progress on assigned projects.

●Liaison with client’s management as Securitas representative.

●Developed, maintained and reviewed Standard Operating Procedures.

●Enhanced the responsibilities of the Security staff to ensure efficiency and client satisfaction.

●Identified top performing employees and assisted in their management development.

●Developed and implemented orientation and training programs for newly hired officers.

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