Victoria Tennant

**** ***** **** ** *** A, Bedford, Tx 76021, US • 682-***-**** • tori.ten.722gmail.com Summery

An experienced sales and customer service professional. I was lead in my class, as well as at work. In a year and a half, I took my seasonal sales associate position and transformed it into an assistant manager with ease, loyalty and team support.

Skills

• Creative problem solving

• Merchandising

• Multi- task management

• Sales strategies

• Strong communication skills

• Verbal and written communication

• Can have and receive difficult conversations

• Dedicated team player

• Approachable

• Multi- tasking professional

• Flexible

• Computer literate

• Team leadership

• Payment processing

• Banking and financial services backgrounds

• Cash handling accuracy

• Relationship selling

• Issue resolution

• Detail-oriented

• Loss prevention

• Cheerful and energetic

• Reliable

• Personal training and development

• Proficient in MS office

• Barcode scanning

• Perfect attendance record

• Store planning and design

Work History

Assistant Store Manager- October, 2021 to July 2022 Earthbound Trading co. - Hurst, Tx

• Developed new hire training modules in collaboration with the District and Store Manager.

• When SM wasn’t present, I was acting manager.

• Used workplace and ebtpassport to analyze and interpret are trends to aid in planning.

• Was in charge of new employees, the interviews and overall mentoring into their new position.

• Ensured that the store was properly organized, customer complaints were promptly addressed, and questions were quickly answered.

• Assisted team members in provided friendly, knowledgeable service, by implementing proactive monitoring and corrective action strategies

• Was in charge of customer service, which included dealing with complaints, stock management and answering customer questions.

• Inspired and motivated my team to the highest of their/my efforts.

• Conducted mandatory audits to ensure merchandising, inventory, and customer service compliance.

• Was in charge of processing credit and debit card transactions, gave correct cash back and completed returns successfully.

• Evaluated job applications and made hiring recommendations in order to recruit the best candidates.

• Switched our merchandise and displays to highlight nee products and special offers.

• Managed the stores over-all day-to-day operations, including the ongoing training and development of effective store associates in order to achieve the desired sales and customer service results.

Sales associate- October, 2019 to October, 2021

Earthbound Trading Co- Hurst, TX

• Organized displays and stocked shelves to draw customers attention to specific items.

• Helped team members master sales techniques so we could collectively consistently exceed/surpass their goals.

• Unboxed new merchandise and restocked shelves in appealing and organized arrangement to promote various items.

• Kept up with current promotions, exchange policies, payment policies, and security procedures.

• Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.

• Marked merchandise with identifying codes and accurate pricing to prepare it for it for the sales floor.

• Used upselling techniques and offered products and service consultations.

• Customers received merchandise recommendation based on their needs and preferences.

• Built and maintained effective relationships effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals.

• Instructed team members on security risks and loss prevention to help prevent store theft.

• Sold a variety of products by explaining their unique features and instructing customers on how to use the item properly.

• Negotiated and closed deals with minimal supervision.

• Provided product and good service information to customers.

• Won nomad of the month more than once.

Rec attendant 2- October, 2018 to April, 2019

City of Southlake, The Marq- Southlake, Tx

• Cleaned and maintained Carrol school districts’ gyms and hallways, and kept them secure.

• Checked in and out a multitude of kids ranging from 5-17 for the respective sports practice.

• Scheduled and hosted games and practices in coordination with the coaches.

• Hosted sports games alongside the coaches and refs.

• Provided first aid as needed.

Education

High school – 2020

L.D. Bell High School – Hurst, Tx

• finished high school in an advanced placement position, also finished my first year of college English course.

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