Customer Service Assistant Office

Shirley A Worth

*** * ******* # ***

Cheyenne WY 82007

Cell: 307-***-****

Email: *********@*****.***

I am hard working, dependable and willing to learn. I believe I would be a valuable asset to your organization with my training and experience and look forward to an opportunity to meet with you. EXPERIENCES:

February 2018- May 2022

Artistic Auto Glass.

Assistant Office Manager Creating auto glass quotes for customers. Creating work orders and invoicing said workorders. Creating billing statements for account holders. Reviewing delivery orders daily and at end of month for accuracy. Filing. Ordering office supply And any and all additional projects requested by business owner.

April 2015-February 2018

National General- CC Distributors

Warehouse Clerk- Job duties include but are not limited to, the processing of incoming orders, psychically and electronically. Inputting information into the computerized data system. Creating invoices for charges to the government for product ordered in the required format. Filing documents, maintaining office-filing system.

Jan 2014 – Jan 2015

Ross Ross & Santini LLC Law Offices

Legal Secretary- Job Duties include but not limited to, receptionist, typing correspondence, transcription, filing of paper documents, maintaining 2

electronic files, ordering office supply, answering phones, answering client questions and concerns and any and all other projects requested by attorneys. July 2012 –Jan 2014

Business Outfitter Express Cheyenne, WY

Administrator Job duties include, but are not limited to, the day to day function of the office, accounts receivable, dispatch of service technicians, inventory control, reports, maintaining customer files, bank deposits, and customer service.

Feb 2005 – March 2012

Housing Office GTS Incorporated Warren AFB Cheyenne, WY Job duties included: customer service, all aspects of assigning housing units to military family members, compiling and maintaining occupant files, maintaining Virtual out Processing System for the Housing Office, coordinating schedules for housing inspections, inventory control and reports, performing housing inspections, maintaining collection files, writing collection correspondence, and scheduling appointments for AHRN inspections. Feb 2004- Feb 2005

Housing Maintenance Office JXM Incorporated Warren AFB Cheyenne, W Administrative, Assistant Housing Maintenance Office Typing, processing reports, data input, logging Inventory, vacant unit inspections, logging out parts to technicians, invoicing monthly reports, maintain parts inventory and any other projected requested by management. Feb 2003- Feb 2004

Valero Service Station Valero Service Station Cheyenne WY 82001 Customer service, cash handling, assisted manager with day to day procedures of the service station.

Jan 1998- Feb 2003

3

Trilegiant Corporation Cheyenne WY 82001

Support desk analyst in charge of all aspects of customer and call center agent support. Including but not limited to answering all call centers concerns and assisting with customer that becomes unruly or abusive to the agent. Answer questions and concerns for customers and supervisors. Writing and responding to correspondence to and from customers, creating spreadsheets, scheduling leave and appointments for all call center employees, creating customer credit reports from 3 major credit bureaus and any other projects requested by senior staff.

May 1996 - October 1997

Santa Barbara Business College Fremont, California Graduated from Santa Barbara Business College after completing courses in Office Administration & Office Systems, including: 10 Key, typing, office management, file systems, scheduling, problem solving, customer service, June 1994 -April 1996

Thrifty Drugs Hayward, California

Duties included cashier & department maintenance coordinator. Responsible for all computer price changes, cash handling, customer service. March 1990- April 1994

Target Department Store Sparks, NV

House wares & Domestics department specialist, back up cashier Responsible for all add prep, supervising employees in my departments, building all displays and display furniture, cash handling, scheduling, planograms, and store set ups.

SKILLS

Supervisor

Scheduling

10 Key

Correspondence

Typing

Office administration

Excel

Customer service

Invoicing

Microsoft Office

Microsoft Word

4

File

maintenance

Reports

Spreadsheets

Transcription

Accounts receivable

Dispatch

Receiving

References available upon request

Contact this candidate