ROBINAH

BABIRYE

babirye.robinah**@gmail.

com

832-***-****

Houston, TX 77077

Enthusiastic insurance adjuster seeking to use my proven skills in communication, time management, and customer service to effectively guide customers through the claims process. PROFESSIONAL SUMMARY

Memorial Hermann Medical Centre - CERTIFIED NURSING ASSISTANT

Houston, Tx • 03/2020 - Current

First Light Home Care - PATIENT SITTER

Houston, Tx • 03/2020 - Current

Mega Standard Supermarket - CUSTOMER CARE

REPRESENTATIVE

Kampala, Uganda • 02/2017 - 01/2018

WORK HISTORY

• Provide high quality patient care

Preserve patients' dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering and bathing

•

• Facility food ordering

• Maintaining patients' vitals

• Supervising patients with in my care

• Alerting nurses when patients need help or intervention

• Providing emotional support and companionship

• Monitoring patients' vital signs and detecting any changes Responded to telephone inquiries about shop products and services

•

Attracted potential customers by answering product and service questions as well as suggesting information about other products and services

•

• Resolved product or service problems by clarifying the SKILLS

• Customer care service

• Service-focused

• Complex problem solving

• Strong communication skills

• Excellent customer service

• Negotiation skills

• Strong interpersonal skills

Excel High School

Plymouth, MN

High School Diploma

The Adjuster School

Texas

No Degree: Adjuster

Pre-Licensing

EDUCATION

CERTIFICATIONS

State Farm Cert - Estimatics

(2)(1)

•

• State Farm Cert - Auto

• State Farm Cert - Virtual Auto

California Fair Claims Act

Exam

•

Certificate of 100 and NICB

Fighting Insurance Fraud

•

Customer Service and Fraud

Investigation

•

TWIA/TFPA Claims Examiner

Certification

•

Kigo Confectionery Center - BAKERY SALES REPRESENTATIVE Kampala, Uganda • 03/2018 - 08/2018

customers' complaints and determined cause of problems Maintained financial accounts by processing customer adjustments

•

Recommended potential products to management through analyzing customer needs

•

Opened customer accounts by recording shoppers'

information and issued out loyalty cards

•

Responded to customer querries and concerns in an

enthusiastic and courteous manner

•

Established a friendly selling approach to customers involved and communicated with customers to develop a positive shopping experience

•

• Managed sales profits

ADJUSTER LICENSES

• TX

• FL

• LA

• NM

• NC

• MI

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