R.RAVICHANDRAN, Plot ** & **A, FLAT G-* SELVAGANAPATHY NAGAR

CHENNAI 600056 MOBILE +91-984**-***** E-MAIL: adro88@r.postjobfree.com

Professional Background:

** ***** ** ********** ** Domestic & International Express with sound knowledge in sales and operation functions, passionate on customer servicing and relationship. Experience also includes International Express & Freight, Aviation Operations with excellent Leadership,Communication and interpersonal skills with high adaptability levels.

Areas of expertise:

ACCOUNTING, FINANCIAL CONTROL, REPORTING AND BUDGETING

Responsible for Branch Accounting

Effective sales & expenses accounting, Maintenance of books of accounts.

Preparation of Invoices from sales ledgers

Finalization of Monthly accounts and report to HO

Prepare annual budgets on Cost & Revenue

Keep the operating cost within the budget and apply cost cutting measure without affecting the productivity and KPI’s

Forecasting operational expenses and maintaining the P&L of the UNIT as per the companies set guidelines and expectation.

Ensure the completion of statutory & other audits as per the schedules

To prepare and submit budgets in the prescribed format as per the timelines specified

Devise and implement strategies for cost minimization and profit maximization

Periodic review of manpower optimization & productivity and ensure maximum productivity is achieved

Effective Cost Management – review the service providers’ pricing, exploring new service providers and negotiate on the pricing

Yield Management – Periodic Review of rates to customers, analyze the volume of business and increase the rates to get better profitability customer wise

Credit Control - Ensure sales receipts are collected on time as per the credit policy of the company

Recommend for extending credit period to specific customers to encourage additional business volumes

Import of Aircraft spares from various suppliers sourced by purchase team.

Co-ordination with freight forwarder / custom house agent for timely arrival and clearance of materials

Prepare computerized GRN and forward materials to purchase and stores

Prepare and submit outstanding statements on foreign purchase of aircraft spares

Submit foreign payment request to Finance Head and arrange for payment to overseas suppliers as per credit terms.

MANPOWER MANAGEMENT:

To ensure Manpower availability through HR on a sustained basis with at least 90% against budget

To arrange for On-the-job training for new workers and proper induction for new staff

To keep them motivated through various Employee Engagement Programs to be organized by HR

Create performance evaluation measure for all team members, do periodic evaluation of all the staff, identify and reward the best performer in every department

Participate in performance evaluation system for recommending promotions, wage increases, and other HR activities.

To develop good rapport with the workforce and provide solutions to their grievances

Training & Development – Manpower, Processes & System according to the companies process & procedures

Consistently promote a strong corporate culture, quality and high performance work teams.

Ensure to achieve highest level of productivity with skilled and efficient manpower in the departments / branch

Proper productivity management and ensure availability of resources at all the time as per the business requirement

OPERATIONS MANAGEMENT

A) GROUND OPERATIONS: (FIRST MILE / LAST MILE)

Responsible for the entire day-to-day operational activities.

Recruit, train and deploy field operation personnel according to the requirement of the geographical area

Route management – Planning of delivery routes, design delivery pattern

Route optimization to ensure cost effective services.

Develop and implement Operational procedures and policies in order to continuously improve the operational efficiency

Ensuring service levels in terms of delivery and collection are met through monitoring of service levels.

Responsible for status updates in the systems for 95% + inbound shipments within two hours from the time of delivery

Interact with customers to ensure service delivery by the team meets required standards and take necessary corrective action.

Ensuring proper resource utilization and rationalization including human resource

Maintain operational daily and monthly data and submit to management for improvement action.

Ensure managing physical facilities, human resources, equipment, and products in a safe, prescribed and profitable manner

Providing customized solutions for different customer segment

Designing Standard Operating Procedure for specialized operations

B) HUB OPERATIONS

Control and monitor the daily activities of Distribution Center / HUB

Ensure effective consolidation for better cost advantage in air transportation

Negotiation with Airline Agents for freight

Co-ordinate with line-haul agents for timely and confirmed uplift of cargo in early available flights

Ensure better co-ordination with international Gate-way hubs for timely connection

Ensure 100% data capture with maximum accuracy for all outbound shipments / timely data transmission to gateway hubs

C) AVIATION OPERATIONS (GROUND HANDLING)/ AIRPORT SERVICES

Responsible for inbound and outbound flight handling

Ensure booking, physical handling, security clearance and carting of loads from extended warehouse

Supervision of unloading of cargo, segregation, and pallet building in co-ordination with ramp supervisor

Ensure the team members adhere to the policies and procedures to ensure high level of safety and security

Implement proper review and risk assessment process on all SOP’s & work practices to identify and eliminate unsafe practices.

Supervision of Trans-shipment of import & export cargo of interline cargo

Ground equipment handling and maintenance to ensure minimal down time

Relationship management with Customs, AAI, Airlines, BCAS, and other business related Agencies

Vendor Negotiation for fleet contract, contract manpower and other equipment hiring

Expenses budgeting for the entire department, and Capital budgeting for capital purchase of ground handling equipment if necessary

Manage Warehouse Operations, manpower requirement, recruit, train the warehouse personnel

Comply with warehouse safety procedures and train the team members on safety and security of warehouse / goods

Customer co-ordination for receiving materials, storing & processing for outbound transportation

Receive inbound materials, storage process and follow-up with end customers for delivery procedures.

Handling of mishandled baggage of international passengers of various airlines on contract

Ensure timely customs clearance by airport team, and delivery of baggage on time

Meeting the SLA’s with Airlines

Setting up of Promotional Kiosks at Airports – Obtain space allocation from AAI, approval and clearance from BCAS etc

D) FREIGHT OPERATIONS (AIR / ROAD)

Understand & develop the local and regional airfreight and ground market.

Identify, qualify, select & Approve Suppliers to meet all operation’s needs.

Make carrier lane selections & review performances objectively as per agreed KPI’s.

Ensure service providers meets all compliance requirements as per SERVICE PROVIDER AGREEMENT and SCPOPE OF WORK

To effectively negotiate attractive pricing with all Service Providers.

Develop innovative programs to effectively reduce transportation costs.

Operate in compliance with National, state, and local statutes

Vendor Negotiations for local, intra & inter-state transportation

Review vendor contracts for renewal / fresh contractors

Project management – Designing, Costing & formulating SOP

Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.

SALES MANAGEMENT

Leading, mentoring the team and explain the roles and responsibilities of the team members

Developing sales strategies and setting sales targets

Monitoring the individual performance and motivating them to reach targets

Providing feedback and coaching team members.

Formulate sales policies, procedures and practices

Compiling and analyzing the sales figures periodically

Initiating & Developing relationship with Key Decision Makers in target organizations for new business development

Assist sales personnel in establishing personal contact and rapport with Top decision makers

Provide high standards of ongoing training and ensure team members possess sufficient product knowledge.

Perform sales activities on Major accounts and negotiate tariff in consultation with National Sales Head.

Understanding the Key Customers’ requirements and provide Quality Services

Assessing Customer feedback, evaluating areas of improvement through regular analysis for evolving newer growth

Maintaining excellent professional relations with clients to generate avenues for additional business

Identifying prospective clients from various sectors, generating business from the existing clients, thereby achieving business targets.

CHANNEL SALES MANAGEMENT

Channel Management - Networking with financially sound and reliable partners to enable deeper market penetration and reach

Evaluating performance and monitoring Channel Partners’ sales & marketing activities

Devising and implementation of effective strategies to maximize the sales & accomplish revenue & collection targets of the Channel Partners

Train the Channel Partner’s employees to ensure the standards of the company is kept on all aspects

EMPLOYMENT PROFILE

COMPANY NAME

DESIGNATION

DURATION

INTEGRATED COURIER & LOGISTICS (ICL)

REGIONAL MANAGER TN & KL

JUL 2018 – MAR 2020

OVERSEAS LOGISTICS INDIA PVT LTD

GENERAL MANAGER SALES & MARKETING

AUG 2016 – JUNE 2018

OVERSEAS COURER SERVICES INDIA P LTD

BRANCH MANAGER - CHENNAI

OCT -2013 – JULY 2016

TRIDENT FLIGHT HANDLERS

VICE PRESIDENT – OPERATIONS

APRIL 2012 – SEP 2013

EXPEDITORS INTERNATIONAL INDIA P LTD

TRANSCON MANAGER (DOMESTIC CARGO SERVICES) TN & AP

JULY 2011 – MARCH 2012

ARAMEX INDIA P LTD

STATION MANAGER – TAMIL NADU

MAY 2008 – JUNE 2011

ASCENT AIR P LTD – DSA:KF CARGO

REGIONAL MANAGER – SOUTH

MAY 2007 – APRIL 2008

TNT INDIA PVT LTD

AREA MANAGER-OPERATIONS

SEP 2004 – APR 2007

AFL (P) LTD

OPERATIONS MANAGER TN & KL

JAN 2003 – AUG 2004

BLUE DART AVIATION LIMITED

ASSISTANT MANAGER – CARGO (GROUND HANDLING)

APR 1998 – DEC 2002

ASSISTANT MANAGER – ACCOUNTS (FOREX PAYMENTS – SPARES IMPORT)

JAN 1997 – MAR 1998

BLUE DART EXPRESS LIMITED

SENIOR EXEC – INTERNAL AUDIT

APR 1996 – DEC 1996

SENIOR EXEC – SERVICE CENTRE OPERATIONS

APR 1990 – MAR 1996

BRANCH ACCOUNTANT (Trivandrum)

JUN 1986 – MAR 1990

ACADEMIC HIGHLIGHTS

Course

Period

Institute

Grade

DGR@

JULY ’03

AIR INDIA STAFF TRAINING COLLEGE

I

PGDEM*

1998-99

Indian Institute of Export Mgt. Bangalore

II

DCA

1997-98

LIBA# – IC Chennai

I

B.Com

1981-84

M.K.University Madurai.

II

@ Dangerous Goods Regulations Training (Basic) for Personnel of Agencies on behalf of operators

*Post Graduate Diploma in Export Management

# Loyola Institute of Business Management – Information Centre

TRAININGS ATTENDED

Telemarketing Skills - by Team Productivity / Delhi

International Package Tracking & Tracing – COSMOS by FedEx

Transactional Analysis – By Dr. Radhakrishnan

Culture of Effectiveness – By COREMIND

Appreciative Inquiry – By COREMIND

LAN Administration – In house

OSHAS – By KPMG

SKILLS INHERITED

Advanced knowledge of all MS office products

Superior leadership, planning and organising skills

Strong communication and interpersonal skills

Self motivated and ability to work with minimum guidance

planning, staffing, budgeting, organizing, controlling, and communicating

Ability to inspire people to achieve a common goal

Ability to work flexible hours

PERSONAL INFORMATION

Age & Date of Birth

:

56 Years (02-10-1964)

Marital Status

:

Married

Languages Known

:

Tamil Malayalam & English

PASS PORT NO:

:

S0797294

Place of Issue:

:

Chennai

Date of Expiry

:

06.05.2028

* * * * * * * * * * *

Contact this candidate