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CURRICULUM VITAE Angelo Peluso

PERSONAL ANGELO PELUSO

Address Viale Nizza, 31 - 80067 Sorrento (NA) ITALY Home Pho. Mob. Pho. +39-334*******

E-mail adro87@r.postjobfree.com Nationality Italian / Brazilian Gender Man

JOB APPLIED FOR POSITION

PREFERRED JOB STUDIES APPLIED FOR

Managing Director

Sales & Marketing Manager Vice Hotel Director Contract Manager Destination Manager

WORK EXPERIENCE

From 04/2022 to 06/2022 Hotel Vice Director DOMIZIA PALACE HOTEL

Participate in the selection of personnel

Review the front office log and guest feedback forms daily

Coordination between all departments of the hotel departments

Team planning

Supervise the workload during the shifts of the various

Evaluation of the work performance of each employee

Maintain working and communication relationships with all departments

Evaluation of ordinary and extraordinary maintenance on the state of the plants

Problem Solving quickly, efficiently, and courteously

Sales Manager

Budget Control

Front Desk Management

Finance Control

Analyze data and prepare reports on the performance of the various departments

Monitoring of credit report

Flash Daily Reports analysis

Checking and auditing hotel policy respect

Verification of the loading / unloading of supplies and control of the bursar's work Hospitality

From 02/2020 to 04/2022 Manager Global Account HELMSBRISCOE

Site selection and inspection

Destination Management

Destination Procurement

MICE

World Travel Trade fairs participating

Worldwide local supplier chains for the Tourism Market

Worldwide venues and hotels selection for the MICE industry

Sales and Marketing

MICE - Travel and Hospitality

From 07/2019 to 04/2022 General Manager TRAVEL CONSULTING SRLS

Sales & Marketing for touristic publics and privates international companies (Tour Operator, Hotel Chain, Venue)

Italian DMC specialist

Leisure, Business, Corporate and MICE

International Digital Marketing

Tours and local Experiences

Touristic Packages

Management of hotels and other accommodation facilities for hospitality Travel and Hospitality

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From 05/2019 to 10/2020 Sales & Marketing Manager ALIANTOUR IN EUROPE

World source market development

DMC Europe company products developing

Leisure, Business, Corporate and MICE new products developing

World Travel Trade fairs participating

European supplier contracting

World scale event organizing

Achieved 50% of new clients in 3 months

Projecting 50% business volume increasing

Developing Asian, African, South and Central American markets

Management of communication with all market players (supplier chains, government agencies, potential clients, specialized press, press conferences, press releases, editorials) with the marketing objective of constantly updating the community about the activities and projects in progress Travel and Hospitality

From 10/2017 to 04/2019 Project Manager ABROAD

Site inspections in Kazakhstan, Kyrgyzstan, Uzbekistan and Turkmenistan, travel and tourism fairs participation, marketing analysis of the potential clients in the above source markets.

Management of communication with all market players (supplier chains, government agencies, potential clients, specialized press, press conferences, press releases, editorials) with the marketing objective of constantly updating the community about the activities and projects in progress Business Development - Travel and Hospitality

From 03/2017 to 09/2017 Managing Director ITALICA

Leading the Incoming Italia DMC project of this company, optimizing the organizational structure and coordinating the activities of the Italian branches

Presented new business projects and cost reductions to executive management, based on analyses of periodic cash flow and profit and loss reports.

Restructuring of the product and sales departments

Managing B2B development project and digital marketing sales channels Travel and Hospitality

From 01/2014 to 02/2017 Shore Excursions Staff & Future Cruise Staff ROYAL CARIBBEAN CRUISE

Handling dispatch of shore excursions in the Oasis class vessel (largest cruise ship class) in the cruise ports worldwide

Site inspections in the cruise ports in South America, Caribbean, Med Sea, Nord of Europe, Middle East, Nord Africa.

Marketing of services offered through direct presentation, direct mailing and with the use of innovative IT tools

Assembly Station Manager during safety weekly on-board drill (emergency simulation) managing a crew staff team up to 120 members

Marketing of services offered through direct presentation, direct mailing and with the use of innovative IT tools

Sale of cruises at Future Cruise Sales Associate, and sale and organizations of shore excursions and special private packages tours

Staff scheduling

Special Restaurant Manager

Broadcast and presentation on public of port destination and shore excursions offered in the port of call Cruise

From 01/2010 to 12/2012 Sales Representative LATAM TUI

Developing marketing project for all the worldwide DMC (Destination Management Company) of the TUI group in Latin America (LATAM) area

Site inspections in all TUI DMC destinations worldwide and managed qualitative reports in order to improve quality of the services offered and increase volume of the touristic flows in and out from South America

Organization and management of the participation of the DMC TUI Group at the tourist trade fairs (MICE) in South America with stands and related appointment calendars, in addition to the organization and planning of door-to-door marketing actions, workshops and special events

Staff scheduling and training

Travel and Hospitality

From 01/2006 to 12/2013 General Manager SULAMERICANA

Startup of the Brazilian DMC company in charge of develop touristic flows in and out from South America to Europe, Middle East and Asia and Vice- versa

Managing the shore excursions programs in the Brazilian ports of cruise and special private tailor tours

Managing HR, staff recruiting, training and special Safety Training

Managing turnaround land operations in the home base cruise port in Brazil

Negotiating and supervising entire supplier chain contracts

Driving profitable operations by maintaining and overseeing programs budgets and executing detailed forecasting income and cost analysis

Workshops and special events

Staff scheduling and training

MICE – Incentive, Meeting and Convention

Travel and Hospitality

From 01/2004 to 12/2005 Operation Manager ALOSCHI BROS

Managed Shore Excursions programs of Aloschi Bros, Italian DMC, in the following Italian ports of cruise: Napoli, Civitavecchia, Livorno, La Spezia Page 3 of 4

Managed Pre & Post cruise tours and mini tours for cruise ship customers in Italy and hotel accommodation allotment in Italy in the turnaround port destinations for the largest and deluxe cruise world company

Negotiation renewal of contracts with the entire supplier chain

Managing the 24/7 Customer Care & Crew Care emergency local number for all cruise company

Staff scheduling

Managing turnaround land operations (In & Out cruise passengers transfers and luggage transfer) in the home base cruise port in Italy, including handling of lost luggage’s

Cruise - Travel and Hospitality

From 03/2002 to 12/2003 Sales Manager MUSICAL THEATER TRIANON

Managing the sales of the annex theater Trianon where Enrico Caruso has debuted

Managing the online sales international ticketing for the Trianon Theater

National and international promotion and marketing of the Neapolitan Music and its Museum and Theater in Naples Sales and Marketing

From 01/1996 to 12/2001 General Manager GROUP TOUR

Start up of an incoming European DMC, whole sealer, with offices in Italy, Hong Kong and China developing tourism flows from Asia to Europe

Managing HR staff recruiting and training in Europe and Asia

Managing incoming in Europe of Chinese tourists, business delegations and MICE events, achieving an income up to $ 12M in the first two years

Negotiation new contract and renewal with the European supplier chain

Made changes in the organizational structure in China to meet customer needs and improve business process

Staff scheduling

Travel and Hospitality

From 04/1988 to 12/1995 Sales Manager ACAMPORA TRAVEL

Managing the Sales & Marketing department of the Italian DMC company

Performed in two years an increase of 200% of the volume of the business.

Negotiating renewal of contracts with the entire supplier chain

Managing Travel and Trade Fairs organizations and meetings calendar

Marketing action in Europe for the promotion of MICE events in Italy with the support of public organizations and governmental agencies

Budgeting and organization of MICE events

Managing incoming Italy tour operator activities

Managing changes in the organizational structure to improve business process

Managing marketing action with the support of public organizations and government agencies

Managing HR, staff recruiting and internal training Operation - Product - Sales and Marketing

EDUCATION AND TRAINING

From 10/1973 to 07/1978 High School Degree EQF level 5 Liceo Scientifico G. Salvemini - Sorrento (ITALY)

From 09/1978 to 12/1981 Two years coursed EQF level 6 Unina / Architecture University - Naples (ITALY)

From 09/1984 to 121986 Two years coursed EQF level 6 Unige / Social Economic and Political Science University - Genoa (ITALY) PERSONAL SKILLS

Mother Tongue(s) Italian

Other language(s) UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken interaction Spoken production ENGLISH C1 C1 C1 C1 C1

PORTUGUESE C2 C2 C2 C2 C2

SPANISH C1 C1 C1 C1 C1

FRENCH C1 C1 B2 B2 B1

GERMAN A2 A1 A2 A1 A1

RUSSIAN A1 A1 A1 A1 A1

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COMMUNICATION SKILLS

Good listener, communicative, empathetic, skilled team motivator, excellent presenter, ability to speak in public, good observer

Good communication skills gained through my experience as sales manager

Excellent presenter thanks to my work experience in hotel villages and cruise ships in which I was handling broadcast and videos productions

Skill to speak in public gained thanks to my acting studies and for directing boards of directors of various companies

Excellent team motivator gained thanks my coach, trainer and mentoring activities involving people of different ethnicities ORGANIZATIONAL / MANAGERIAL SKILLS

Leadership, organized billing to maintain timely account and ownership to deliver results, acting with integrity and gifted of business acumen, skilled in driving the team and the business with energy and passion, strong analytical, excellent negotiator, excellent buyer and sales, revenue oriented, financial planning and project control, digital marketing culture, market monitoring, determine periodic targets, prepare strategy for target achievement, statistical data analysis, KPI management, Quality Control, NPS tools management

Excellent sales (acquisition of new clients and up-sale and cross-sale)

Leadership (responsible for a team up to 50 people)

Business acumen (developing new source market and new products)

Excellent buyer (renovating contract with entire supplier chain every year)

Revenue oriented (always reached, and often exceeded pre-established target)

Market monitoring (continuous monitoring of the market to identify new consumption trends and offer new products (services)

Digital marketing (worked in B2B and B2C sales and marketing-oriented companies)

KPI (I worked in companies that use indicators to measure, track and analyze production performance)

Quality Control (quality control is carried out through internal or external auditing processes)

NPS (It is useful to use the Net Promoter Score, the metric that allows you to measure the degree of customer satisfaction, one of the most important factors to guide the entire company business to success)

Job-related skills

Working as Manager in different companies during my career, I was able to compare different methods, metrics and dynamics applied gradually to different economic and environmental contexts, achieving excellent mastery and skill in different business situations, from companies in the start-up phase, well underway in virtual routes and achievement of pre-established objectives, up to existing companies with heavy debts reported in profit in a reasonable time with appropriate and credible financial plans.

Computer skills Microsoft Office™ Tools, CRM, Sales Force, AS400, Opera, Fidelio, Open Source, Linus, Smart Sheet Other skills Food & Beverage, Wine and Spirit Master Cellar, Deputy Hotel Manager, MICE specialist, Incentive Travel Manager, Destination Manager

Driving licence A + B

ADDITIONAL INFORMATION

Certifications

STCW (Basic Safety Training-HBST) Issued by Royal Caribbean International LTD. Expiration 07/2019

SECURITY AWARENESS Issued by Royal Caribbean International LTD. Expiration 07/2017

CROWD MANAGEMENT – CMAT Issued by Royal Caribbean International LTD. Expiration 07/2019

GETTING STARTED AS A NEW LEADER Issued by Royal Caribbean International LTD. Achieved 04/13/2016

DIRECTOR OF TRAVEL AGENCY Issued by “PROVINCE OF PISA” / ITALY Achieved 02/07/1994

SOMMELIER Issued by ASSOCIAZIONE ITALIANA SOMELIERS Achieved 12/201989

SALES IN THE TRADE Issued by FIERA MILANO / ITALY Achieved 12/11/1998

FORMATION IN THE GLOBALISATION ERA Issued by MULTIEDA / ITALY Achieved 04/24/2002

ITALY STRATEGY PRESENTATION

Visas

United States - C 1/D Visa - Expiration: June 29, 2024 United States - B1-B2 Visa - Expiration: November 11, 2025 Eligible to work in EU and Brazil/South America

Available for relocation and frequents business travel 14 days’ notice

Personal Data

I hereby authorize the use of my personal data in accordance with the GDPR 679/2016 - "European regulation on the protection of personal data".

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