Detail Manager Customer Service
Resume:
Dean Wohlgemuth
Sheboygan, WI
********@*****.***
Work Experience
Service Advisor
Van Wyk Auto - Sheboygan, WI
October 2020 to Present
• greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars
• Make work order, estimate and sell estimate to guest
• Take payments
• Book keeping/ monthly invoices mailed to guest that require payment Service Manager
Sheboygan Chevrolet Buick GMC Cadillac/ Chrysler - Sheboygan, WI April 2014 to August 2020
• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
• Setting up and maintaining a service desk and evaluating its efficiency.
• Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
• Maintaining strong relationships with manufacturers, dealers, and Sales Representatives.
• Helping to train new employees in company procedures.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
• Manage training for all Service employee.
• Strong creative thinking and problem-solving skills.
• The ability to work under pressure and handle stress.
• Excellent leadership, communication, sales, and customer service skills.
• Computer literacy and good organizational skills.
• Conducts interview and hiring of new employees
Detail Manager
Sheboygan Chevrolet Buick GMC Cadillac - Sheboygan, WI May 1994 to April 2014
• Managing department employees
• Training employees to work efficiently to ensure quality is maintained throughout the department
• Dispatching work equally to ensure efficiency
• Maintaining quality checks daily
• Ensure bookkeeping and repair orders are done accurately
• Maintain a safe work environment
Education
High school diploma in General
South High School - Sheboygan, WI
September 1990 to June 1994
High school diploma
Skills
• Auto Service Management
• Management
• Strategic Planning
• Budgeting
• Bookkeeping
• Inventory Control
• Computer Literacy
• Microsoft Word
• Auditing
• Payroll
• Interviewing
• Office Management
• Profit & Loss
• Sales
• Training & Development
Additional Information
• KPA Training for saftey
• FCA Certified Service Manager Training (5 years)
Contact this candidate