Dean Wohlgemuth

Sheboygan, WI

adro4v@r.postjobfree.com

+1-920-***-****

Work Experience

Service Advisor

Van Wyk Auto - Sheboygan, WI

October 2020 to Present

• greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars

• Make work order, estimate and sell estimate to guest

• Take payments

• Book keeping/ monthly invoices mailed to guest that require payment Service Manager

Sheboygan Chevrolet Buick GMC Cadillac/ Chrysler - Sheboygan, WI April 2014 to August 2020

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.

• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.

• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.

• Setting up and maintaining a service desk and evaluating its efficiency.

• Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.

• Monitoring department issues and client complaints to create methods to lessen recurring issues.

• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.

• Maintaining strong relationships with manufacturers, dealers, and Sales Representatives.

• Helping to train new employees in company procedures.

• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

• Manage training for all Service employee.

• Strong creative thinking and problem-solving skills.

• The ability to work under pressure and handle stress.

• Excellent leadership, communication, sales, and customer service skills.

• Computer literacy and good organizational skills.

• Conducts interview and hiring of new employees

Detail Manager

Sheboygan Chevrolet Buick GMC Cadillac - Sheboygan, WI May 1994 to April 2014

• Managing department employees

• Training employees to work efficiently to ensure quality is maintained throughout the department

• Dispatching work equally to ensure efficiency

• Maintaining quality checks daily

• Ensure bookkeeping and repair orders are done accurately

• Maintain a safe work environment

Education

High school diploma in General

South High School - Sheboygan, WI

September 1990 to June 1994

High school diploma

Skills

• Auto Service Management

• Management

• Strategic Planning

• Budgeting

• Bookkeeping

• Inventory Control

• Computer Literacy

• Microsoft Word

• Auditing

• Payroll

• Interviewing

• Office Management

• Profit & Loss

• Sales

• Training & Development

Additional Information

• KPA Training for saftey

• FCA Certified Service Manager Training (5 years)

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