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ANITA AHANOTU

Professional Summary

A passionate and innovative CIPD qualified, BSc Business & Human Resources Management student with comprehensive knowledge and practical experience gained through academic research and projects. Detail-focused personnel team worker experienced in maintaining records, assisting with new hire onboarding, and answering questions. Bringing excellent organisational and proactive skills in multitasking and time management. The ability to produce extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.

Skills

Sales and negotiation

Verbal communication

Effective listener

Multitasking and managing conflicting demands

Analysing and collecting data

Digital communication

Employee relations

Hiring processes

Resilience

Microsoft Office

Experience

HR Assistant

Clement - Isah

Responded to department emails, promptly following up and forwarding requests to relevant employees. Dealt with incoming calls per day, handling employee accounts and responding to benefit and pension queries.

Assisted accountants with payroll processes by providing reports on employee absences, holiday and bonuses.

Managed company's hiring processes, assisting in tasks such as creating job descriptions and selecting candidates.

Helped team with compiling information for employee newsletters. Arranged meetings and appointments using calendar management system. Maintained strict confidentiality of digital and physical records. Customer Service Advisor

Sitel

Providing cutomers with the best service Communicating effectively. Being able to handle complicated and difficult situations Being able to remain calm under pressure. Friendly and tactful personality Helping with the NHS test and trace. Ensuring customers receive the best service.

Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat. Input customer information, call notes and personal data onto internal database. Followed scripts and processes to uphold company's standards. Kept detailed records of customer interactions for future reference. Customer Service Advisor

Student Loans Company

Working from home, taking inbound calls from the public. Guiding customers through the process of the capture of personal data and resolving personal issues. Resolved customer queries over the phone and by email. Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat. Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

Input customer information, call notes and personal data onto internal database. Customer Service Advisor

Serco

Informing customers on the details and the importance of Census, whilst providing assistance with completion of the form.

Maintaining composure when angry customers give out their complaints, although providing them the best South East London +447*********, adro4l@r.postjobfree.com 11/2020 to 01/2021

06/2019 to 01/2020

2022

Coventry, COV

2019

London, ENG

2017

London, ENG

solution to their problems.

Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

Resolved customer queries over the phone and by email. Navigated variety of customer support channels to resolve wide range of customer queries within target timeframes.

Input customer information, call notes and personal data onto internal database. Warehouse Assistant

Amazon

Communicating errors to relevant parties whilst counting and confirming inventory and packing Customer Orders Scanning

Picking Customer orders Printing off Delivery Notes, Loading and Unloading stock on pallets. Transported pallets and heavy stock using forklift equipment. Restocked shelves with strict attention to detail, utilising time management and organisation skills to maximise efficiency.

Provided accurate, timely stock reports to warehouse managers. Accurately followed verbal and written directions. Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.

Sales Assistant

Ades Cash & Carry

Receiving deliveries from suppliers Unpackaging deliveries Dealing with customer issues Stocking shelves Handling payments at the till.

Opened new merchandise boxes and stocked sales floor racks and shelves with latest items. Provided helpful, attentive sales support to generate positive customer feedback. Boosted sales and improved customer satisfaction by providing attentive, personalised client services. Mentored new employees on customer care and EPOS operation. Liaised with customers to determine needs and provide recommendations. Cultivated excellent customer relationships by providing helpful, friendly and attentive service. Education

Bachelors: Business & Human & Resources Management: First Class Coventry University

A-Levels: Psychology, Biology, Chemistry, EPQ

Christ The King St Mary's Sixth Form

GCSEs: 10 A* to C

Prendergast Ladywell School

Achievements

Christ The King St Mary's 2018 - 2019

Gifted an award in Psychology for being the best student and achieving the best grades Reference

Reference available upon request

Contact this candidate