Darlasha Allen

Dedicated call center professional motivated to maintain company’s

satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed performance quotas. Reliable and driven with strong time management and prioritization abilities. 1317 W Wilson St Apt 3C

Tarboro, NC 27886

252-***-****

aubreeayva01061202@gmail.c

om

EXPERIENCE

Dollar General Customer Service Cashier— Tarboro, NC January 2020 - December 2020

Provided a positive customer experience with fair, friendly, and courteous service.

Registered sales on a cash register by scanning items, itemizing and totaling customers’ purchases.

Resolved customer issues and answered questions.

Processed return transactions.

Itemized and totaled purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register. Entered price changes by referring to price sheets and special sale bulletins.

Discounted purchases by redeeming coupons.

Collected payments by accepting cash, check, or charge payments from customers and made change for cash customers.

Verified credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems. Balanced cash drawer by counting cash at beginning and end of work shift.

Provided pricing information by answering questions. Maintained checkout operations by following policies and procedures and reporting needed changes.

Maintained a safe and clean working environment by complying with procedures, rules, and regulations.

Contributed to team e ort by accomplishing related results as needed. West Corporation, Rocky Mount — Call Center Representative June 2013 - June 2019

Answered inbound calls in a timely and friendly manner Evaluated problems and complaints of the callers and provided proper SKILLS

Attention to Detail

Active Listening Skills

Improving Customer

Experience

Building Customer Loyalty

Positive Attitude

Time Management

Interpersonal Skills

Complaint Resolution

Communication

Patience

Problem Solving

Organizational Skills

Critical Thinking Skills

Decision Making

Product Knowledge

Cross Selling / Up-Selling

Service-Based Selling /

Telesales

MS Excel, PowerPoint, Word

Microsoft O ce Skills

LANGUAGES

English - Expert

solutions to them

Responded to the needs of customers and provided personalized service Provided information on the company’s products or services and generated interest in company o ers

Upsell on products and services

Researched needed information using available resources Processed orders, forms, and applications

Route calls to other departments as needed

Made relevant notes from customer interactions

Identified any issues that customers might be struggling with and assisted with overall

Reported on customer feedback

Completed call logs and reports

Managed & updated customer databases

Follow-up on customer calls

Handled irate customers

EDUCATION

North Edgecombe High School Tarboro, NC— High School Diploma

Graduated with Honors along with typing skills and knowledge in Microsoft O ce

Contact this candidate