Ariola Sheme

Qualification Profile:

Self-motivated, emerging professional with strong educational background and skills.

Administration: Able to contribute to a broad range of business/administration elements.

Communication: Outstanding interpersonal and verbal/written communication skills; demonstrated ability to perform effectively in a team-driven environment.

Very good communication skills and coordination for work projects Fluent in English, and Albanian; verbal and written communication abilities in Italian.

Key Strengths: Strong organizational/interpersonal skills; project planning & schedule management.

Ability to communicate in a group, share new ideas, and cooperate with others.

High accountability and desire for further professional development in the field of Psychology.

Academics:

Southern New Hampshire University, Manchester, NH (Online), 03/2022 - 12/2024

oMBA Program, Health Care Management

Quinsigamond Community College, Worcester, MA, College of Arts & Sciences, 09/2017 – 12/2021

oGeneral Studies/Pre-Nursing

University of Tirana, Tirana, Albania, 07/2014

oCollege of Social Sciences, (GPA: 3.8)

oMaster of Science in Psychology

The University of Tirana, College of Social Sciences, Tirana, Albania, 07/2012

oBS in Psychology, (GPA: 3.8)

Skills:

Languages:

oEnglish (Fluent), Albanian (Fluent), French (Intermediate)

Office Applications:

oOffice 365 (Excel, Word, PowerPoint, Google Docs/Sheets/Slides)

oCustomer Service Skills

oDetailed-Oriented

Work Experience:

Millbury Credit Union, Millbury, MA

Electronic Banking Specialist

05/2022 – Present

Work closely with customers and bank staff to ensure effective communication in the implementation of services, training of end-users, and promotion of the features and benefits of bank products and services.

Provide technical support to customers as it relates to internet access to products and services and industry practices related to data security.

Respond to or coordinate response to all e-mails received through the bank website or online banking site.

Santander Bank, Worcester, MA

Full Time Teller

07/2019 – 05/2022

Assist in exceeding service goals by minimizing Customer wait times and accurately processing customer transactions.

Educate and engage customers in conversations regarding their current and future financial needs and educate customers about Bank products and services.

Validate transactions for system or operational changes to ensure operational integrity and compliance with all required regulations.

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