SHERRY L. SALE

*** ****** **** *********

HAMPTON, VIRGINIA 23669

757-***-****/adrnxx@r.postjobfree.com

RELATED SKILLS

60+ WPM Typing Skills, Use of Multi-Media Resources/Job Boards, Timely Business Communications, Proficient with both PC and MacOS operating systems, Multi-National Client Engagement Communication History (Japan, Germany, Spain, etc.) In-Depth Research Skills, One-Call Resolution Goal, Kronos Time Keeping System, COATS SQL, Personnel Record Management, Multi-line Telephone, Office Cashier, General Office Duties.

CERTIFICATIONS

●CSP-Certified Staffing Professional awarded by the American Staffing Association

●TSC-Technical Services Certified awarded by the American Staffing Association

●CSC-Certified Search Consultant awarded by the American Staffing Association

COMMISSIONS

●Notary Public for the Commonwealth of Virginia

PROFESSIONAL WORK EXPERIENCE

Senior Technical Advisor (Remote) IBEX Global Solutions, Inc.

01/12/2020-Current

● Provided top level technical assistance for inside and outside customers

● Positively handled and resolved escalated calls from different levels of advisors

● Researched and isolated customer reported issues to develop best path of resolution

● Took ownership of escalated cases working closely with customers and engineering throughout process to resolve reported issues

● De-escalated upset customers while using R.U.N tactics to build rapport and trust with customers

● Maintained and exceeded set expectations and goals

● Mentored and provided guidance for junior level advisors to include take-overs when needed

● Maintained and exceeded set expectations for metrics in addition to using smart goals

● Worked directly with technical engineers to report, troubleshoot, and resolve newly discovered issues

Eligibility Specialist for the Elderly and Disabled, The Panther Group

10/2018-09/2019

● Review confidential information for state-funded medical assistance programs

● Monitor eligibility qualifications for state-funded assistance programs

● Accurately input confidential information into various data systems

● Ensure precise and timely processing of all received documents

Human Resource Coordinator and Recruiter, Marva Maid Dairy

6/2018-10/2018

●Source and schedule applicable candidates for job interviews

●Extend contingent job offers to selected candidates

●Initiate post offer screenings and assessments

●Conduct new employee orientations on first day of work and schedule for safety training

●Process employee paperwork to include status changes, benefit packages and leave requests

●Work closely with department managers to write detailed job descriptions

●Post available job positions internally and externally

●Assist employees with continuing education opportunities

●Complete employment verification requests

Senior Placement Specialist, Reliance Staffing & Recruiting

1/2006-2/2018

●Recruit skilled labor force per client’s needs and parameters

●Perform post-interview and job offer onboarding to include substance screening, criminal records check, ensure eligibility to work in U.S. by completion of I-9’s, and E-Verify

●Represented company in cases of unemployment preparation and hearings, ensure completion of accident and injury reports,

●Maintain daily attendance and payroll information for 300+ employees and contractors

●Worked with clients and employees to collect weekly payroll hours and ensure accuracy

●Managed and verified payrates, certified payrolls, bonuses, wage and merit increases

●Successfully maintain current industrial client and employee relationships

●Administer and moderate manufacturing skills assessments to employees

●Inventory, order, track and assign employee uniforms and safety gear

●Provide ideal and qualified employees to clients per staffing needs

●Conduct onsite client evaluations and individual employee evaluations

●Generate and record weekly invoices to clients

●Conduct employee orientations and trainings to include PPE and safety guidelines

●Solicit potential new business clients and complete client agreements

●Perform duties and assume leadership roles of branch manager and on-site manager during times of leave and absences

●Maintain active professional staffing certifications by participating in continuing education opportunities

Notable Accomplishments

Reduced employee attrition rates by more than 50%

Designed and maintained client specific intra-office training manuals

Recovered past-due account receivables upwards of $10,000.00

Acquired municipal and private sector contracts via referrals from satisfied customers

Office Manager, Bayside Appraisal’s, LLC

9/2002-1/2006

●Managed all day to day activity for seven-person appraisal office

●Received and assigned property appraisals to approved appraisers

●Maintained attendance records and submitted weekly payroll hours

●Managed status of appraiser’s licenses and E&O insurance

●Maintained database for various appraisal management and QC functions

●Generated weekly and monthly production reports

●Handled all communication between loan officers and field team

●Reconciled invoices and accounts receivables

Newport News Inc., Multi-Area/ Super-Trained Associate

Role # 3 Warehouse Statistics Clerk 2/2001-9/2002

Pioneered the company’s introduction and execution of the PEER reward program

Calculated and keyed production data from employee timecards

Analyzed performance volume reports for inconsistencies and discrepancies

Generated and transmitted weekly payroll submissions

Efficiently worked within and exceeded deadlines with high degree of accuracy

Successfully worked side by side with all levels of management and associates

Role #2 Warehouse Employee Engagement Clerk 2/1999-2/2002

Recorded and submitted attendance records with online bookkeeping

Reviewed and processed confidential files and records

Keyed daily timecard data

Managed strict upkeep and accuracy of employee sick/vacation time, attendance and occurrence records, FMLA usage and performance bonuses

Promoted by selection to pioneer new position of Warehouse Statistics Clerk

Role #1 Customer Service Representative 2/1998-2/1999

Placed customer catalog orders via inbound telephone request into live data base

Accessed customer accounts for order status, account history and payment entry

Resolved customer questions and complaints with one-call resolution

Effectively served Virginia Relay customers via TTD phone system

Assisted customers with order choices and individual design fashion technology

Applied for and transitioned to Warehouse Employee Engagement position

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